The Cake People Reviews 

295
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious flavors, soft texture, and special dietary options like gluten-free choices that make family celebrations truly special. Reviewers often point out how incredibly easy the online ordering process is, alongside helpful communication and timely delivery right to their doors. However, some reviewers were not happy with specific aspects, mentioning occasional problems such as dry texture, unexpected taste issues, or a damaged cake topper. Despite these isolated drawbacks, consumers remain extremely satisfied with the stunning presentation, efficient service, and wonderful ability to delight guests of all ages.

What people talk about most

Product

Customers consistently report satisfaction with the product, highlighting delicious flavors, beautiful... See more

Quality

Users describe positive interactions with quality, consistently highlighting delicious taste and beautiful... See more

Order

People report high satisfaction with the order experience, highlighting how easy the online process is... See more

Service

Customers consistently note positive experiences with service, describing the team as helpful and the process... See more

Delivery service

Consumers express great satisfaction with the delivery service, noting that orders consistently arrive on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great first experience with this company. Not only did they have many options available but they were also able to deliver the cake the day prior our event, taking one less stress away from o... See more

Company replied

Rated 5 out of 5 stars

The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more

Company replied

Rated 5 out of 5 stars

Delicious and beautiful cake for my 4 year old's birthday. We got the Thomas the Tank Engine cake and not only was it beautiful to look at, it was absolutely delicious. My son and guests were very... See more

Company replied

Rated 5 out of 5 stars

Highly recommend! The whole process was seamless from start to finish. Communication was excellent, ordering was easy, and the cakes were beautifully made. Most importantly, they tasted absolutely del... See more

Company replied


Company details

  1. Cake Shop

Written by the company

As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

295 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(295)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

The cake was beautiful

The cake was beautiful! And it lasted us a good 4 days! Very moist and not dry. If there was one thing I’d change it was the 2D princesses which made it look a little cheap for $300.

February 20, 2025
Rated 5 out of 5 stars

Cake for special birthday

Excellent communication and advice from Steve on several options for ordering. The birthday cake was delicious and looked great, we had many positive comments. Prompt and efficient delivery.

February 20, 2025
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Rated 5 out of 5 stars

Spectacular cake

The cake looked amazing and tasted good. The chocolate sponge was very moist and the caramel sauce was delicious.

I used the chat function to check a few things before and after ordering and the responder was very helpful.

I would definitely use this company again. Thank you!

February 27, 2025
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Rated 5 out of 5 stars

Loved it!

Bought my son one of their Paw Patrol cakes for his birthday and he loved it (so did the adults). Cake was nice & moist and tasted great. Will definitely use again.

February 22, 2025
Rated 3 out of 5 stars

Just okay

Cake was looking nice though i did not think that images (Elsa) were going to be paper. Along with name and age. Cake was a little too much sweet for our liking. Also, it did not have 2 different shades of purple as discussed. I appreciate that they were able to add rainbow and hearts with extra charges. Its sad that i did not see any kid or adult finishing the cake as everyone left after eating a bite or two due to being too sweet.

February 22, 2025
Rated 5 out of 5 stars

Perfect Cake

The Cake People created our dream vegan wedding cake for such a reasonable price. We couldn’t be happier with how it turned out!

We ordered a vanilla sponge cake that had buttercream on the outside and gooey caramel layers inside, it looked beautiful and was incredibly delicious! 4 layers was suitable for 60 guests, with a few yummy pieces leftover for us.

We had many guests make comments to us about how delicious the cake was. I’m grateful for The Cake People for demonstrating how amazing vegan baked goods can be and proving that everyone can enjoy it!

January 22, 2025
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Rated 5 out of 5 stars

Amazing

Amazing service, great communication. The website was very easy to navigate. Most importantly, the cake looked and tasted great.

February 21, 2025
Rated 5 out of 5 stars

Fantastic Cakes

Easy ordering process and great customer service. Will definitely use The Cake People again. Their cakes are perfect and all our guests commented on how nice my son’s cake was.

February 14, 2025
Rated 4 out of 5 stars

Hi Jo & Stephen

Hi Jo & Stephen, thank you so much for the lovely cake and amazing quick service. Just some friendly constructive feedback, we found the cake to be way too sweet, 50% or possibly even less sugar would have been great. We had the most amazing vegan cake recently in Thailand, it had just the right level of sweetness. Thank you so much and all the very best!

February 14, 2025

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