The Cake People Reviews 

295
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious flavors, soft texture, and special dietary options like gluten-free choices that make family celebrations truly special. Reviewers often point out how incredibly easy the online ordering process is, alongside helpful communication and timely delivery right to their doors. However, some reviewers were not happy with specific aspects, mentioning occasional problems such as dry texture, unexpected taste issues, or a damaged cake topper. Despite these isolated drawbacks, consumers remain extremely satisfied with the stunning presentation, efficient service, and wonderful ability to delight guests of all ages.

What people talk about most

Product

Customers consistently report satisfaction with the product, highlighting delicious flavors, beautiful... See more

Quality

Users describe positive interactions with quality, consistently highlighting delicious taste and beautiful... See more

Order

People report high satisfaction with the order experience, highlighting how easy the online process is... See more

Service

Customers consistently note positive experiences with service, describing the team as helpful and the process... See more

Delivery service

Consumers express great satisfaction with the delivery service, noting that orders consistently arrive on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great first experience with this company. Not only did they have many options available but they were also able to deliver the cake the day prior our event, taking one less stress away from o... See more

Company replied

Rated 5 out of 5 stars

The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more

Company replied

Rated 5 out of 5 stars

Delicious and beautiful cake for my 4 year old's birthday. We got the Thomas the Tank Engine cake and not only was it beautiful to look at, it was absolutely delicious. My son and guests were very... See more

Company replied

Rated 5 out of 5 stars

Highly recommend! The whole process was seamless from start to finish. Communication was excellent, ordering was easy, and the cakes were beautifully made. Most importantly, they tasted absolutely del... See more

Company replied


Company details

  1. Cake Shop

Written by the company

As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

295 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(295)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Everyone loved the cake!

We ordered the Biscoff Cake for a work event and the cake was so popular that people couldn't stop talking about it. The Cake People were very flexible with where and when they could deliver the cake. We really appreciate them going out of their way and we love that we can support a vegan business. We'll definitely order from them again!

October 25, 2024
Rated 4 out of 5 stars

The cake was really nice

The cake was really nice, just didn’t like the chewy rice paper. Other then that delicious.

October 17, 2024
The Cake People logo

Reply from The Cake People

Hi Courtney, thank you for your feedback! Just to clarify, we don’t use rice paper for edible images. We use fondant paper because it offers superior quality, better colour, and doesn’t crack like rice paper. We’re glad you enjoyed the cake overall and appreciate your understanding.

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Rated 5 out of 5 stars

I’m never baking my own again

Great selection to start with, happy to modify to our requirements and provided delivery updates and personal response to storage requirements. Cakes were super cute and tasty too! I’m never baking birthday cakes again 😀

October 17, 2024
Rated 5 out of 5 stars

Cake was beautiful

Cake was beautiful, the kids enjoyed the flavour and pick up was super easy! I highly recommend these guys when you need a cake but don’t have the time or skills to do it yourself

October 10, 2024
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Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service - thank you so much for bringing our order forward on such short notice and being so accommodating! Excellent cake design and incredible taste.

October 3, 2024
Rated 5 out of 5 stars

Exceptional experience

My request was a cake at last minute. Professionalism and quick reponse from owner made my request furfilled. Attention to detail and my needs where not compensated.Thank you so much for a exceptional experience.

September 14, 2024
Rated 5 out of 5 stars

Beauitful Vegan and Gluten free cake

The cake was as per specification, Inspite of being gluten free was very moist, each of the layers were of beauitul taste, all our guest loved it and could not imagine that the cake was Vegan and Gluten free.

The cake had a cute Dinasaur theme and it presented beautifully.

The service was excellent, highly recommended The cake people.

September 5, 2024
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Rated 5 out of 5 stars

Delicious

Easy to order, cake looked just like the photos on the website and tasted delicious.

September 5, 2024

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