Candy Land World UK Reviews 

Okay so long story short.. no tracking and the reviews around here made me feel like i’d been scammed like many say they have been and decided to wait till next Friday till I had to do a refund investigation with my bank which thankfully isn’t needed to be done… Order came today (23/07/22 - thankfully was in :) ) everything included, packaged well and even lots of freebies (although I now feel like I don’t deserve them after the nagging I did for the tracking lol)
But they committed to my order :D so feedback updated and thoughts on company fully restored!
But on a serious note of feedback, the tracking would put peoples minds at rest so thats the one thing I would suggest to sort. I did expect tracking with Hermes as it was over 2kg but came via royal mail instead. I’d happily pay extra for tracked parcels like I do for most orders I do online for peace of mind :)
Thank you for my order and apologies for the nagging! Hopefully you can understand why with it being explained better :)

Ordered on 3march for 99 euros.
Never recieved anything.
Reached out to them on instagram, tiktok, email.
Never got any reply.
Don't waste your time and your money there. Scam.

28-10 No replies, no candy nothing

Ordered candy for worth of 50 bucks 7 months (January 2022!!) ago. Still no order received.

Tried to contact them multiple times via their contact service and also by commenting on TikTok on their videos. No answer so far + blocked me on TikTok.

Seems like scammers. Please don't order any candy there, you won't receive anything.

This site is a scam I've order 40 bucks worth of candy its been 9 days since i ordered and not even an email don't order here

I tried to order 50£ worth a sweets (Order #11268) after 3 days of waiting for a tracking number I decided to contact their support email after 12 days of countless emails and no response I lost all faith on getting my product.

I still haven't received the goods I ordered (and paid money) on June 17 (order #10730). I do not recommend anyone to shop with them, I have not received the goods, they do not respond to e-mails. looks like a fraud.

I want my order now I spent a lot of money does anyone know where the Royal Mail shipping code is in the email

BEWARE this website is a scam, my order did not arrive, no response to several emails! DO NOT USE

Took my sons money but no sweets
Going to report to trading standards and fraud
No reply’s to emails
Don’t let your child order from these people it’s cruel.
His first weeks wages !

Wish I’d read these before I bought from this company. Order arrived, albeit later than stated but 3 of the packets were split and sweets all in the bottom of the box. They do not respond to emails. Do not use.

DO NOT TRUST! THESE ARE A SCAM. order never delivered, will not respond to email, which is the only way to contact them.
When I received the response below I emailed the person directly, but I still have had no response.

*****UPDATE*****

I had a lovely email from Claire at customer service explaining how sorry she is and that she will issue me a refund and get the parcel re delivered- I confirmed this with her and now have been ignored, no re fund and no delivery another 4 weeks after! This company is a disgrace and will be taking it much further!

PLEASE READ - PLEASE SHARE

DO NOT ORDER FROM THIS COMPANY

Thecandylanduk

I made an order 4 weeks ago (12th September 2021) and I have still not received it - £40 with I have attached a few photos of this.

I have sent emails - and tried contacting them through their contact form on their website. I have sent them Instagram Direct messages aswell as Facebook messages.

My only other way of contact was commenting on on their tiktok videos! They have over 120k followers and I’m not the only person this has happened to!

After commenting on multiple videos and other people replying concerned about their order and wether or not to order they have now deleted all of my comments and still not replied! Please share so this doesn’t happen to anyone else!

Received in 2 days was very tasty kids loved it!

My 8 year old daughter bought some sweets from here which we didn’t receive. They do not answer any emails or respond to comments. There is no phone number, they cannot be messaged on TikTok so there is no way of resolving anything. Absolutely terrible way to introduce your child to online purchasing.

Fast delivery so have got everything I ordered.The only concern is they gave me the wrong crisps in my order it ended up being an onion flavoured Cheetos which I don’t like which is a bit of a waste instead of the pizza Cheetos.Apart from that it was fast delivery but probs won’t order from there again

Think I was lucky to have my order delivered, given the amount of negative reviews there are. There is absolutely no customer service, they are totally unresponsive on all social media platforms and emails, they have no phone number or address (that in itself is totally concerning!). I’ve also tried reaching them via a series of comments on Instagram asking for help and they delete them (and other customers comments, too). Stay away from this company at all costs - don’t let their viral TikTok videos fool you into a false sense of security!!!

It is scam, lost 57 pound

Didn’t receive order, deleting comments on videos etc and not replying to emails. Terrible customer service. Still haven’t received order, 1 month has passed. Do not order. I complained with no reply, emailed several times, still no reply so left a review on their site. They quickly deleted the review so please don't take their stars as verbatim.

Didn’t receive my order. Over a month later I have now had to open a chargeback against the company. Please don’t waste your money.

My son spent his birthday money on an order of pic and mix with The Candy Land UK. He was excited as he got to pick exactly what sweets were included in the pack. This was not cheap. It took a while to be delivered and when opened it was full of sweets he didn't like and didn't order. I complained with no reply, emailed several times, still no reply so left a review on their site. They quickly deleted the review so please don't take their stars as verbatim. All I asked was for them to send the order he had asked/paid for, nothing more but I was ignored. they were happy to take the money but no more.