The Capital Grille Reviews 14

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Shame on you!!! Our party of four spent a total of $500…

Our party of four spent a total of $500 for a very disappointing experience. We arrived in time for our reservation but had to wait 20 minutes in the entrance until the server arrived. (We could have been seated at our table instead.) The restaurant was almost empty but we were led to a table adjacent to one with a large, noisy party (apparently, to make the servers' job easier). We didn't see the manager and I assume he was off that evening because he wouldn't have allowed that to happen. Service and food were great, as usual, with the exception of the sauteed spinach, which was hard to eat with all the stems intact. Shame on you!

September 2, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

TRIED IT AND LOVED IT!

We selected The Capital Grille for dinner last night and I have to say the experience was terrific. I like to dine out and there is nothing better than walking into a beautiful setting for your meal, being greeted and taken care of by an above average service team, having each and every item brought out to you and it being one better than the next, and interacting with a manager that clearly has control over the whole experience. We had the manager Grant over to discuss what a beautiful night we had and if you go to the Columbus, OH location be sure to request Danielle if you are dining from Tuesday to Saturday. She absolutely enhanced the experience to the point we considered having her join us! Thanks for a great dining experience, we will be back!

November 13, 2024
Unprompted review
Rated 4 out of 5 stars

The Crab Cocktail!

A bit pricy but the jumbo lump crab cocktail is a must try. Plus staff were very accommodating! Will definitely come back!

October 9, 2024
Unprompted review
Rated 4 out of 5 stars

Really nice experience at NJ

Really nice experience at NJ, we had a blast with the servers and it was just what we all needed - we were there as a big family group and weren't the easiest of people! They made our day, actually my parent's day as it was their anniversary. Couldn't resist saying a huge thank you.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Compassionate Server

May 13, 2024
We were at your Schaumburg location yesterday to celebrate Mother's Day. As soon as I entered the place you can see and feel the goodness of the place.
We ordered our appetizers and drinks and started eating. Awesome calamari & crabcakes!
They were served to us. Unfortunately, an emergency came up. We had to leave and when we were asking for our check, our main server Veronica Altamirano was so kind and said that she will take care of our bill. She gave us her card and she said that for our next visit she will take care of us. She showed a genuine compassion for the situation and I highly commend her action and I give her a perfect review. For her kindness, my daughter-in-law gave her a little token of appreciation.

Sincerely,

Jackie

May 12, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Exceptional Experience

Hands down, amazing service, great food. When I mentioned that I was new to the neighborhood and celebrating a special occasion, they bent over backwards to make my experience extra special. Thank you David, Scott & The Capitol Grill Chevy Chase team!

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful & Delicious Birthday celebration

Celebrated my son’s birthday at the Cherryhill, NJ location and it was wonderful! The service was excellent we were in our own separate room and they had decorated the table for his b day and even had a happy birthday card for him. It was such a lovely surprise and a nice gesture. It totally set the mood for our celebration. Thank you Kim the manager/ hostess who sat us at our special table she was so very nice and gracious. And our wonderful gentleman server who was always on point taking care of our big group and shared great fishing stories that we enjoyed. The food AMAZING as usual here, not one thing that was not enjoyed and delicious! And we all tried different things all very delicious and cooked perfectly! Yes it’s pricey but it’s also well worth it if you’re looking to treat yourself or someone because the service and food are so good! Cherryhill location we thank you for a wonderful night!

January 13, 2024
Unprompted review
Rated 1 out of 5 stars

When I am in Florida

When I am in Florida, I am a regular patron at Capital Grille in Fort Lauderdale. I have had consistently good meals and service at this restaurant. Today was the exception: service was sloppy and inattentive, a disinterested server. Bus staff came by to fill water glasses and managed to add water to drinks on the table.
There are MANY competitive venues for fine dining and it will be a long time before I return to Capital Grille. End of the day: not worth the high cost and strongly urge patrons to go elsewhere.

November 19, 2023
Unprompted review
Rated 4 out of 5 stars

Outstanding food

Outstanding food, service was amazong! They really made our anniversary special, from the heart shaped confetti, to attentive service, excellent dinner reccomendations to the very sweet "happy anniversary" on our dessert plate. LaCresha(LC) was the absolute best server I have ever had, when visiting the area again, this is a must go to! Thank you so much for helping us have an amazing night!

July 12, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

We went yesterday for my Birthday to…

We went yesterday for my Birthday to SEA SALT Tonya the Manager treated Everyone so nice she made me feel like I was the only one in the World having a Birthday 🎂The food was Amazing and the service was Amazing!! I would go back to SEA SALT it such a beautiful place to go to Thanks for making my Birthday so special!!! Will see you again

June 7, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent steakhouse

Excellent steakhouse, don’t expect low prices, but food is really good, dinner will set you back about 120$ each but it’s well worth it. Be sure to order desert!

March 12, 2018
Unprompted review
Advertisement

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look