The Car Co Reviews 

1,854
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for being exceptionally helpful and friendly, guiding buyers smoothly through the entire vehicle purchasing process without any pressure. Consumers frequently note that the overall service is efficient and straightforward, making it very simple and pleasant to quickly acquire a reliable vehicle. Some reviewers were not happy with the after-sales support, mentioning that phone calls frequently went unanswered and requests for assistance were ignored. Other people reported experiencing unexpected mechanical issues shortly after purchase and felt the business failed to consistently provide proper repairs or helpful communication.

What people talk about most

Staff

Reviewers mention positive feedback about staff members being helpful and professional. Consumers note that... See more

Service

People report positive experiences with service, highlighting fast and smooth dealings. Consumers frequently... See more

Product

Users describe positive interactions with product, noting that vehicles were in immaculate condition and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless,... See more

Customer service

Customers had positive experiences with customer_service, noting brilliant and reliable support throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more

Company replied

Rated 5 out of 5 stars

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more

Company replied

Rated 5 out of 5 stars

I recently bought a used car from this dealership and had a really great experience. Mark was absolutely lovely to deal with from start to finish. He was friendly and took the time to answer all my... See more

Rated 5 out of 5 stars

First of all, I want to say a massive thank you to Owi! The man is a credit to the car co! Absolutely fantastic service throughout my whole process. He made it as easy as possible and took a lot of... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,854)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zubair was great

Zubair was great, he talked through all the packages, best options and was professional throughout and provided extra optionals which were really competitive. All our needs and budget were taken in to consideration which made our final decision easier.

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

Miss sold!!

Miss sold!!
Everything!!
Once I had signed the after care service was shocking!!
Car sold with ‘full service history’ (did not receive it still waiting).
Now spent £7,000 on repairs after only
8,000 miles
Suspension arm, Front and rear discs and pads Lambda, DPF, and MP filter sensors all needed replacing to get it through 1st MoT. (Yes I have serviced as advised).
Warranty was explained as “Everything covered, For as long as you have the vehicle” I understand wear and tear would be mine to deal with but
When I finally received the document after chasing several times it was for 36 months and only covered to £2k!.
Now can’t get a response!
Poor poor poor!!!

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had an overall quick and great experience with this company all thanks to Zain. I called up in the morning and he was able to get the right price I was looking for as well as a great maintenance plan.
I am very happy with the car also and definitely recommend their service.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Love my car

Best car buying experience ever. Not pressure selling and Ash was so helpful and patient with me. Would definitely recommend the Car Co to family and friends

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Shocked at how well the process went!

Shocked at how well the process went.
Part exchanged my car and drove away with a new one within a couple of hours. I was expecting the process to be days!
Abdul smashed it for me!
Would recommend him and the Car Co to anyone, I'll definitely go back when a new car is needed

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic job done by Graham and his…

Fantastic job done by Graham and his team of techs, re- advised on brake job that needed doing. Initially in for what i suspected was a caliper, let me see what they were looking at with the car on the lift, and diagnosed discs and pads that were wayyyy beyond their life expectancy. Stock caliper was working perfectly. Changed discs and pads and the car's nice and quiet again. Grateful they didn't just do the caliper and see me again for more money when it wouldn't have solved the problem.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a used car from this…

I recently bought a used car from this dealership and had a really great experience. Mark was absolutely lovely to deal with from start to finish. He was friendly and took the time to answer all my questions without making me feel rushed or pressured.

The whole process was smooth and straightforward, and I’m really happy with the car I purchased. I would definitely recommend Car Co to anyone looking for a reliable used car and good customer service. Thanks again, Mark

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Went to the car co today and had exemplary service from a young gentleman called Jay .
Jay was professional, knowledgable and extremely patient with all my questions . Bought a beautiful Tesla , my first electric car ! Bought with complete confidence that I was getting the best price, service and transparency when it comes to finance. Thank you Jay for a wonderful experience of buying a Tesla .

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot fault The Car Co

I cannot fault The Car Co. Zubair was professional, full of knowledge and an absolute legend. I bought an Audi A3 Sportback S Line.

I live in Kent so could not see the car. Zubair sent me videos, talked me through everything and no question was too stupid! A brilliant buying experience, excellent customer service. The guys drove it down to me and walked me through everything and again very polite and kind.

Highly recommend Zubair and The Car Co. Brilliant and caring! 🙏🏻

February 2, 2026
Unprompted review

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