The Car Co Reviews 

1,853
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for being exceptionally helpful and friendly, guiding buyers smoothly through the entire vehicle purchasing process without any pressure. Consumers frequently note that the overall service is efficient and straightforward, making it very simple and pleasant to quickly acquire a reliable vehicle. Some reviewers were not happy with the after-sales support, mentioning that phone calls frequently went unanswered and requests for assistance were ignored. Other people reported experiencing unexpected mechanical issues shortly after purchase and felt the business failed to consistently provide proper repairs or helpful communication.

What people talk about most

Staff

Reviewers mention positive feedback about staff members being helpful and professional. Consumers note that... See more

Service

People report positive experiences with service, highlighting fast and smooth dealings. Consumers frequently... See more

Product

Users describe positive interactions with product, noting that vehicles were in immaculate condition and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless,... See more

Customer service

Customers had positive experiences with customer_service, noting brilliant and reliable support throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more

Company replied

Rated 5 out of 5 stars

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more

Company replied

Rated 5 out of 5 stars

I recently bought a used car from this dealership and had a really great experience. Mark was absolutely lovely to deal with from start to finish. He was friendly and took the time to answer all my... See more

Rated 5 out of 5 stars

First of all, I want to say a massive thank you to Owi! The man is a credit to the car co! Absolutely fantastic service throughout my whole process. He made it as easy as possible and took a lot of... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,853)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zubair was friendly and polite

Zubair was friendly and polite. Whole experience was seamless and stress free. Would recommend.

February 1, 2026
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Matthew,

Thank you for your review of The Car Co, we are pleased to know our salesman Zubair was friendly and polite and provided a seamless and stress-free experience. We are grateful for your recommendation.

Thank you for choosing The Car Co for your purchase, we hope you love your new car!

Kind Regards,
The Car Co.

Rated 5 out of 5 stars

Brilliant experience thank you to Owi

January 31, 2026
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Mebtom,

Thank you for your review of The Car Co, we are pleased to know you had a brilliant experience with our salesman Owi. Thank you for choosing The Car Co for your purchase, we hope you love your new car!

Kind Regards,
The Car Co.

Rated 5 out of 5 stars

Just purchased my new GLC and it was a…

Just purchased my new GLC and it was a seamless, professional, no hassle experience every step of the way. The salesman Kas was no pressure, supportive, knowledgeable and just easy to chat too throughout the whole process.

February 1, 2026
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Leah,

Thank you for your review of The Car Co, we are pleased to know you had a seamless and professional experience with our salesman Kasim who was supportive, knowledgeable and easy to chat to.

Thank you for choosing The Car Co for your purchase, we hope you love your new car!

Kind Regards,
The Car Co.

Rated 5 out of 5 stars

Great dealership(dealt with Ash)

Ash showed Great customer Service and was very good at explaining everything in detail
He made me feel at ease and did not rush at all
Would definitely come back to these guys again and most defo recommend this dealership
Thankyou!!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

5*service

I had an absolutely fantastic experience with Ash. From start to finish, he was professional, knowledgeable, and genuinely cared about helping me find the right car—not just making a sale. He took the time to answer every question, explained all my options clearly, and made the entire process smooth and stress-free. I will definitely be coming back again. Thank you.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

I recommend the car co for your new…

I recommend the car co for your new car, get in touch with Abdul as he really looked after us. We bought 4 cars off him and will be going back. Great customer service by Abdul and the team.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Abdul was an absolute star

Abdul was an absolute star, he really looked after me and my family, he gave us a really great deal and made sure we were as informed as possible, I recommend, 10/10 experience

November 13, 2025
Unprompted review

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