The Card Zoo Reviews 

596
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently praise the exceptional quality of the personalized items, featuring sharp printing, vibrant colors, and durable materials that create truly wonderful gifts for special family celebrations. Consumers also appreciate the remarkably fast delivery service and secure protective packaging, ensuring that ordered products always arrive safely without any transit damage. However, some customers noted occasional issues with unexpected personalization errors or missing custom details on their final delivered orders. Some reviewers also mentioned experiencing unexpected delivery delays or persistent difficulties reaching customer support teams when trying to resolve urgent problems.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, noting that custom items and cards are... See more

Quality

Customers had positive experiences with quality, highlighting that items are beautifully made, feature clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items arrive remarkably quickly and well... See more

Order

Clients share ambiguous opinions on order experiences, as while some reviewers praised fast delivery times... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful phone support, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my brother ordered surprise birthday invites for our dad's 80th birthday, when ordering on line your never really sure, quality, how they would look. All I can say is wow, everything... See more

Rated 5 out of 5 stars

Wonderful service from beginning to end. We had 2 custom made cards for our son and daughters birthday. Communication was brilliant, so helpful. The cards are brilliant, perfec... See more

Rated 5 out of 5 stars

I found it difficult to find Big Ben related items so when light appeared in my search I was excited. The item was perfect, practical, fun and it made a great gift. I then looked for other items, on t... See more

Rated 5 out of 5 stars

Was so pleased with my purchase. Expected it to be thin paper but was good quality card. Followed my extra instructions - Asked for specific colouring/wording and company obliged. Very good quality pr... See more


Company details

  1. Gift Shop

Written by the company

The UK's Largest selection of personalised cards, gifts, partyware, wedding stationery and home decor. We offer full customisation and next day delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(596)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great gothic birthday card

I was looking everywhere for a gothic birthday card for the wife couldn't find a decent one anywhere then i came across card zoo I found a great card and ordered it. It came today fast delivery great quality and good price would recommend this company

April 22, 2025
Unprompted review
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Rated 5 out of 5 stars

It's the first time I've used this site…

It's the first time I've used this site they have got some really lovely cards for all occasions I purchased 7 biryhday cards and 1 wedding anniversary card .I'm really impressed with my purchase and with how lovely all the cards are personalised. Also they arrived really quick thank you I would recommend this site to any one I will be ordering from them again .

April 11, 2025
Unprompted review
Rated 1 out of 5 stars

Added me to their mailing list and…

Added me to their mailing list and cannot confirm how I was added. I have not purchased from The Card Zoo before. They mentioned a parent company but have not replied when I asked who this was. Overall the attitude towards handling personal data has been concerning.

March 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant

Ordered 3 personalised items for gifts all are amazing & great value. Easy to website. Will defo use again

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

I’m so happy I found this website

I’m so happy I found this website! Ordered twice now, both times my expectations have been surpassed. Great choice of personalised cards and gifts and then Elliot was brilliant helping me make some further customisations. Not like other sites where you are very limited, these guys go above and beyond. Thanks card zoo team I’ll be back for every birthday!!

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Product delivered promptly. The company communicated well concerning a personalisation of the order. The product was of high quality and actually exceeded my expectations.

March 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Clock

Item arrived in quick time well packaged and better than described, my grandsughter loves herne clock,communication excellent

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Really lovely people

Really lovely people. Did exactly what I asked and were very nice at keeping me informed of where it was. It’s exactly what I needed for my ocd of storing things nicely!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Age Card

Ordered a card with an age and photo. Was really pleased with the card. Very good quality and price

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

My first time using this company

My first time using this company
I was very impressed with them being so helpful and acknowledging my specific request for the card I had ordered
I will use them again
Well Done !!

March 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Such a brilliant company

Such a brilliant company, I placed an order for my daughters 50th birthday quite near to her birthday as I had been let down by another company, the personalised gift that I chose arrived promptly and was perfect for the occasion and my daughter loved it. I will certainly be using them again.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Silver anniversary present

The customer service lady Victoria went above and beyond to help me with my order. Shes a credit to your team! Item arrived on time with Royal Mail and was securely packaged. The product was wrapped in tissue paper and in a lovely gift box.

Extremely pleased with my purchase with is for a 25th wedding anniversary.

10/10

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Grandaughter Card

Excellent Company. I bought a personalised card for my Grandaughters 5th birthday. Beautiful card and great quality. I highly recommend this Company

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful gifts.

I bought an engagement gift for my son. He was delighted with it. I was so pleased with this company, I ordered a 2nd one for my granddaughter.
I have not seen any items like this firm supply. Absolutely Beautiful little works of art, and so different.
I would tell anyone looking for an unusual gift to try here first.

February 14, 2025
Unprompted review
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Rated 5 out of 5 stars

I found Card Zoo online looking for a…

I found Card Zoo online looking for a personalised card for my son's 21st birthday
I liked the uniqueness of a newspaper card - fun facts from his year of birth
The card arrived within days and is good quality and we're so very pleased!!!

March 1, 2025
Unprompted review

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