I saw on their website that they loaned on category c and cars for up to gbp100k. I applied and they came back and rejected my loan as they do not loan on category c and d above 20k. Their website mi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spoke to Toby with regards to a loan. Never heard from him again. Very disappointing way to treat people to be honest. May have bad credit so accept it may not have been good news, but a follow up wo... See more
Company replied
Toby was great but it took longer then expected to arrange the finance which was quite disappointing. I was not offered any compensation for this delay either. Apart from this the service and communic... See more
Company replied
What a nice company to deal with. Professional, efficient, superspeed service. Calls are answered within seconds...and if representative not available they call straight back. Can't praise them enou... See more
Company replied
Company details
Information provided by various external sources
The Car Loan Warehouse are all about looking after the customer fairly, in a sometimes confusing industry. Using cutting edge technology we can compare the finance options available to you and ensure you get the best finance to suit your needs.
Contact info
Technology House, GU34 2PZ, Alton
- 0800 066 2888
- info@thecarloanwarehouse.com
- thecarloanwarehouse.com
2.6
Poor
694 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The go to car loan company
Highly recommended. The process was easy and straightforward, from start to finish. Was well informed throughout the application and the customer service skills that Hannah possesses is exceptional.
March 28, 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you for taking the time to leave this lovely review, Samantha, we will pass on your feedback to Hannah - she will be pleased to know that you were happy with her service!
Advertisement
Very helpful got a quick decision …
Very helpful got a quick decision about our finance we where very happy with the way we where dealt with would recommend your services
March 28, 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you Christopher, it's wonderful to hear that you were happy with our service and that would recommend us. Please let us know if there's anything else we can do for you!
Super easy and stress-free highly…
Super easy and stress-free highly recommend
March 21, 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you Thomas, it's great to hear that you had a good experience with our company and that you would recommend us!
I would definitely recommend Pegasus…
I would definitely recommend Pegasus Finance & it's good to know that there is a company that provides good customer service.
Thank you again...🌝, especially to Hannah.
March 20, 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you David, it's wonderful to hear that you were happy with the service received from Hannah and we're pleased that you would recommend us!
I felt safe dealing with Car Loan…
I felt safe dealing with Car Loan Warehouse. I liked that there were security questions and checks but the process of getting the loan was still quick and efficient. people I dealt with on the phone were very nice and patient.
March 17, 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you for your kind words, Bernhard, we're glad to hear that you were happy with the service received!
Advertisement
Very good and would definitely use again
March 15, 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you very much, Marvin, we look forward to helping you again in the future!
Very helpful.
Very helpful.
Had loads of aggro with documents from my end, but super helpful.
Dealt with an advisor named Emma mainly.
Very efficient.
March 14, 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you for your feedback, Alexander, we will be sure to pass on your kind words to Emma. It's great to hear you were happy with her service!
Very easy to deal with but would only…
Very easy to deal with but would only deal with them if it's emergency as interest rates are scandalous
March 14, 2019
Unprompted review
Reply from Car Loan Warehouse
Dear Margaret,
Thank you very much for taking the time to leave a review.
Car Loan Warehouse is unique in the UK as we look at each and every application manually and make every effort to find an affordable solution for the customer. Our interest rates are based on a 'rate for risk' basis and range from 5.9% APR.
On occasion we are forced to provide loans up to 49% APR, these are in extreme circumstances and when no other finance product is available due to customer specifics.
We truly hope you enjoy your new car!
Mike was extremely helpful and made the…
Mike was extremely helpful and made the whole process effortless. Thank you
February 1, 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you Peter, Mike will appreciate your feedback. Please let us know if there's anything else we can do for you!
Advertisement
Very pleased with the service
Very pleased with the service I received from start to finish they were so helpful will certainly use them should I need finance in the future
January 26, 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you Nigel, we're very happy to hear that and we look forward to helping you again in the future!
Highly Recommend *****
Absolutely outstanding service from start to finish from the easy application online to being accepted with not the best of credit to finding a car i wanted.
I was kept upto date from start to finish. Within less than a week applying I pick my new car up this Sunday.
Would recommend to family and friends.
Thank you so much.
Very very happy customer. Thanks Guys
January 25, 2019
Unprompted review
Reply from Car Loan Warehouse
It was our pleasure, Samantha, we are so glad that we were able to help. Thank you for taking the time to leave a review and for your recommendation - enjoy your new car!
Absolutely outstanding service
Absolutely outstanding service. After finding a car, everything was sorted within 24 hrs.
The personal updates I received from Hannah and Toby were second to none.
Would recommend to family and friends.
Thank you so much.
Very very happy customer.
January 21, 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you for this wonderful review, Michelle, we love hearing from our happy customers. Toby and Hannah will be pleased to hear that you were happy with the service they provided. Enjoy your new car!
Staff that did what they said and…
Staff that did what they said and helped me every step of the way.
January 21, 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you for your feedback, Mr Tyler, we're glad we were able to help!
Advertisement
Reply from Car Loan Warehouse
We're glad to hear that everything went smoothly, Andy, we strive to make the process easy for our customers. Thank you for your feedback!
Excellent service
Thank you to Hannah and team for making this a simple, straightforward and hassle-free application, would highly recommend.
Dr N Ahmed
Sheffield, UK
December 20, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for taking the time to leave a review, Dr Ahmed, Hannah and the team will appreciate your kind words. Please let us know if there's anything else we can do for you!
Excellent service so stress free I…
Excellent service so stress free I can't thank Hannah and Toby enough . Communication was fantastic I applied Saturday approved Monday and the go ahead to collect my car Wednesday
December 9, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for your lovely feedback, Adele, we will pass on your kind words to Hannah and Toby. We hope you love your new car!
Reply from Car Loan Warehouse
Thank you, Conor!
Advertisement
To all at the Car loan warehouse thanks…
To all at the Car loan warehouse thanks for all you did. Toby number one gone the extra ten miles to get me the car of my dreams nothing was to much trouble very professional and so was all the team thanks again
December 4, 2018
Unprompted review
Reply from Car Loan Warehouse
It was our pleasure, Clifford, thank you for choosing The Car Loan Warehouse, we're glad we were able to help. Enjoy your new car!
I am another happy customer and all due…
I am another happy customer and all due to Hannah Peters- prompt efficient friendly and patient - everything was a smooth process and nice gentle nudges from her to the car dealership was great 👍🏿
Give her 5 stars and more made my day and a new car added to the family!
December 4, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for this fantastic review, we enjoyed reading it and we know Hannah will too. We hope you love your new car!
Excellent and a pleasure to deal with
Excellent and a pleasure to deal with, highly recommended, very helpful and friendly staff 10/10 all the way
December 3, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for this fantastic review, Martin, we're glad we were able to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.