I saw on their website that they loaned on category c and cars for up to gbp100k. I applied and they came back and rejected my loan as they do not loan on category c and d above 20k. Their website mi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spoke to Toby with regards to a loan. Never heard from him again. Very disappointing way to treat people to be honest. May have bad credit so accept it may not have been good news, but a follow up wo... See more
Company replied
Toby was great but it took longer then expected to arrange the finance which was quite disappointing. I was not offered any compensation for this delay either. Apart from this the service and communic... See more
Company replied
What a nice company to deal with. Professional, efficient, superspeed service. Calls are answered within seconds...and if representative not available they call straight back. Can't praise them enou... See more
Company replied
Company details
Information provided by various external sources
The Car Loan Warehouse are all about looking after the customer fairly, in a sometimes confusing industry. Using cutting edge technology we can compare the finance options available to you and ensure you get the best finance to suit your needs.
Contact info
Technology House, GU34 2PZ, Alton
- 0800 066 2888
- info@thecarloanwarehouse.com
- thecarloanwarehouse.com
2.6
Poor
694 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Toby was great but it took longer then…
Toby was great but it took longer then expected to arrange the finance which was quite disappointing. I was not offered any compensation for this delay either. Apart from this the service and communication was great.
April 17, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for taking the time to leave a review, your feedback is important to us. We are really pleased to hear you were happy with the service Toby provided, but we are sorry that the whole process took longer than you expected. Every application is different and, whilst some of our applications can be completed on the same day, the whole process can take a week depending on the checks the finance company need to complete. We can see your application was funded within that time frame. We are glad Toby kept you up to date throughout the process and we hope that you are pleased with your new van!
Advertisement
Cat D finance and still approved
Applied for a loan for a cat d car after feeling sceptical but with 4 hours a lovely man called Toby made my day when he called to say he had managed to find the perfect deal for me. I agreed pretty much straight away after being declined by other finance companies as the car was cat d. Toby was lovely and really gave me the confidence that I was taking the right loan out for me . Fantastic service lovely people quick response HIGHLY RECOMMEND Thankyou
April 16, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for this fantastic review, Nicola, we are so pleased to hear you were happy with the service received and we know Toby will be too. Your recommendation is much appreciated, enjoy your new car!
got new car
they was very good at there job got me a very good deal they was very help full kept me informed it was very easy and nothing was to much trouble i would recommend them.
April 5, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you Richard, it's great to know that you were happy with the loan and the service and that you would recommend us. Enjoy your new car!
Brilliant from start to finish
VERY helpful throughout the whole process, always went out of her way to help me.
I would definetly recommend them, and use them again.
April 3, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for your kind words and your recommendation, Rob, it's great to know you were happy with the service received and we look forward to helping you again in the future!
no problem sorted my loan on same day
no problem sorted my loan on same day
Very helpful girl on line
March 31, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you Peter, it's great to know you were happy with the service received!
Advertisement
Excellent serviced received by Hannah
Excellent serviced received by Hannah. They beat any loan rate previously made by their competitors.
March 29, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you Philip, Hannah will appreciate your kind words. We're glad to hear you are happy with the service and the rate. Enjoy your new car!
Extremely helpful and effortless…
Extremely helpful and effortless experience. Would recommend to anyone.
March 28, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you Christopher, your recommendation means a lot to us. We're glad we were able to help!
Very professional service
Very professional service with better than expected rates taking a lot of the stress out of getting a new car
March 23, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for taking the time to leave a review, Luke, it's great to know you were happy with the service and the rates. Enjoy your new car!
Highly recommended ☆☆☆☆☆
Highly recommended. Nothin was ever a problem and they sorted my car finance out.
March 22, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for your wonderful feedback, we're glad we were able to help!
Advertisement
I am very pleased with how my…
I am very pleased with how my application was dealt with and felt completely at ease and supported by the lovely girls who were in contact with me dealing with the whole process
March 22, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for your kind comments, Mandy, it's great to know that you were happy with the service received from our team!
Amazing service
Toby was great tryed his hardest to the new car as fast as possible, would recommend everyone to use
March 21, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you Ryan, your recommendation is much appreciated, we will pass on your kind words to Toby!
Excellent service very professional and
March 21, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you Gavin, it's lovely to hear you were pleased with the service received!
Excellent communication
Excellent communication, efficient staff Hannnah and Dean was A++++
March 13, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you Sonya, Hannah and Dean will be thrilled to read your wonderful review. Enjoy your new car!
Advertisement
Fantastic company
Fantastic company, they helped me get my new car. It was a great service which was dealt with quickly by the team. Car Loan warehouse is highly recommended by me to others choose them if you want a hassel free service.
February 28, 2018
Unprompted review
Reply from Car Loan Warehouse
What a fantastic review, thank you Dritan, your recommendation means a lot to us. We hope you love your new car!
Alex (& Toby) were very helpful and…
Alex (& Toby) were very helpful and efficient. Provided information in clear and concise manner and we're able to answer all of my questions.
February 27, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for taking the time to leave a review, Jane, we will let Alex and Toby know you were happy with their service. Enjoy your new car!
Very easy service to use
Very easy service to use. Great communication to find the right/suitable finance required. Would definitely use again and would recommend to anyone looking for finance options.
February 26, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for your kind words and your recommendation, Nathan, we look forward to helping you again in the future!
Excellent service with lots of help…
Excellent service with lots of help along the way. Hannah and Dean are both very professional but friendly. This made the whole process quick and easy. I needed a van for work so couldn't spend weeks messing about. They sorted everything out fast, even with my patchy credit history.
So very happy customer.
February 18, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for your kind words, John, we'll be sure to pass on your comments to Hannah and Dean. We hope you love your new van!
Advertisement
lovely people that delt with me
lovely people that delt with me, alex is very very helpful, would love to meet her and say thankyou, thanks again
February 14, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you Jason, it's great to know that our advisors were friendly and helpful, we will pass on your kind comments to Alex. We hope you love your new car!
Very informative staff
Very informative staff, very professional without being pushy, extremely easy process from start to finish, Hannah Peters and her team are to be commended, will definitely recommend.
February 7, 2018
Unprompted review
Reply from Car Loan Warehouse
What a fantastic review, thank you Mark! We'll be sure to pass on your feedback to Hannah and the team, we know they'll appreciate it. Enjoy your new car!
Excellent service always kept up to …
Excellent service always kept up to date with the process of my application.
February 6, 2018
Unprompted review
Reply from Car Loan Warehouse
Thank you for taking the time to leave a review, Peter. We're pleased to hear that you received great service from our team and we hope you love your new car!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.