The Carpet Stop Reviews 

170
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We had a stroll around Burton on Trent store, it was quiet but there was no pressure from sales staff until we enquired about a couple of things. Chantelle was informative, friendly and helpful. The... See more

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Rated 5 out of 5 stars

Excellent service, very helpful staff helped advise on the correct product, fully installed yesterday with very friendly and professional fitters who went out their way to move furniture around witho... See more

Company replied

Rated 5 out of 5 stars

A fab carpet shop - the showroom was larger than we expected and had a good choice of carpets, it also had an ample selection of laminate flooring and vinyl too. The lady in the shop was friendly and... See more

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Rated 5 out of 5 stars

Elaine came to measure up our hall way , after receiving one quote from another firm she was able to price me the same vinyl for a hundred pound cheaper , do obviously I went with the carpet stop. El... See more

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4.7

Excellent

TrustScore 4.5 out of 5

170 reviews

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4.7

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(170)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Prices, Great Job!

I’ve used the Carpet Stop to fit out flooring throughout 3 of my properties now. More recently, my own home. They are always so accommodating, especially when I’m doing refurbs and always changing the dates!
They’re extremely well priced and the customer service in the office is second to none (which is rare these days). The fitters are also always polite, tidy and experienced. Always a great job done. Thanks again team!
A special shout out to Louise & Christie.

November 15, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you for the super review Josephine. We are so pleased to hear that you have had a positive experience with the Derby store and we will pass on your feedback to Louise and Christie.

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Rated 5 out of 5 stars

Good selection at fair prices

Good selection at fair prices, excellent service and speedy reliable fitting. I would highly recommend.

November 1, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you very much for your 5* review Mr Grady. We are glad to hear that you are happy with the service that you have receive and we hope to see you again in the future.

Rated 5 out of 5 stars

Great service

I've had all my previous carpets from the Carpet Stop and they have always been great affordable carpets. I visited again recently to purchase a stairs carpet and the lady that dealt with me (Elaine) was lovely. Very helpful and knowledgeable, pointing us in the right direction to a carpet within our budget. Highly recommend.

October 4, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you for the super review Jo. We are glad to hear that Elaine gave you great customer service and we hope to see you again in the future.

Rated 5 out of 5 stars

Helpful

What a great company,so helpful from start to finish, thank you ,we always come to you for carpets ,vinyl,laminate flooring we have had it all,the carpets fitters are amazing, thank you xx

October 2, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you very much for your super review Derek. We are so pleased to hear that you have been happy with the service provided by The Carpet Stop. And we hope to see you again in the future.

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Rated 5 out of 5 stars

I’d go back and recommend them

The second time I’ve used this store. Great service and knowledgeable staff who aren’t at all pushy. The fitters were good both times. And good prices… very fair.

September 18, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you for your 5* review Stella. We appreciate you taking the time to share your views of The Carpet Stop. We hope to see you again in the future.

Rated 5 out of 5 stars

Top class LVT job.

We have used Carpet Stop Derby on several occasions for carpet fitting on stairs and hallway, bedroom and living room. All workmanship was excellent performed quickly and efficiently. This in mind we used them again for a big LVT job. The main area was our old garage. Has you can imagine the floor was very uneven and had different damp readings to the kitchen where the flooring was going to carry on to.
Luckily we had Dom out to survey the job and although it was a very difficult job involving extensive floor levelling and damp membrane work, he was happy to give us a quote and take on the work. Dom and his mate Kye started the job, which was done over four days, Dom was brilliant, he told us everything that was going to be done and when and also how long it would take to dry each day, when we can walk through and, all we needed to know. Dom and Kye both worked extremely hard to get the work done on time. We are very happy with the finished job, because of the difficulty i wasnt expecting such a great looking result. A bit of a long review, but if you are having LVT use Dom, even if you have to wait a few days longer. I would also like to add what nice guys they both were and tgat Dom spoke very highly of Carpet Stop as a business. He is definitely sincere because he could work for any company he chooses. Thanks guys.

July 29, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you very much for taking the time to leave such a detailed review Keith. We are so glad to hear that you have been happy with the service that The Carpet Stop Derby, Dom & Kye have provided. We will of course send your comments to Dom and Kye and we hope to see you in the future.

Rated 5 out of 5 stars

Absolutely brilliant. Prompt. Careful. Cared about my house

We’re renovating our whole house and The Carpet Stop have done two houses for us over the years so we asked them to lay the laminate in our upstairs rooms.

Absolutely brilliant. Prompt. Careful. Cared about my house. Had a slight snafu but the guys resolved it and created an excellent customer experience.

Things don’t always to plan but it’s all about how you deal with the challenges and these guys nailed it. Will have them back to do our downstairs once renovations are complete.

July 2, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you for your 5* review Michael. We are glad to hear that you have been happy with the service that we have provided and that we managed to get the slight snag resolved for you.

Rated 5 out of 5 stars

Went into shop at Bulwell Nottingham…

Went into shop at Bulwell Nottingham for a quote to fit carpets in all the rooms in a 2 bed flat. From the start I explained that this fitting was for a vulnerable person so needed extra help and patience. I was given all the time i needed, even when i couldn't decide and kept changing my mind. Guy came to measure up and I chose a day that would suit us. 2 guys arrived on time they worked right through, they helped move furniture and put it back. They cleaned up after them. Little fuss and an excellent job all round. Highly recommend.

July 12, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you for the 5* review Anna. We are glad to hear that you have been happy with the service provided by The Carpet Stop Nottingham and we hope to see you again in the future. :-)

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Rated 5 out of 5 stars

Excellent professional service would…

Excellent professional service would recommend to family and friends and I will definitely buy again, in fact I’m so pleased with my carpet and fitting I’ve booked another appointment for a further 2 rooms
Totally amazing from measuring up, quite, quality of carpet and fitting

July 8, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you for your super review Heather. We are so glad to hear that you have been happy with the service. We will see you soon for the next rooms.

Rated 5 out of 5 stars

Called in shop today see about some…

Called in shop today see about some vinyl flooring manager Jon was very helpful gave me all my options so made my choice and can not wait for delivery used thus store many times excellent service

July 4, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you for your 5* review Keith. We are glad to hear that you have been happy with the service and we will be sure to pass on your comments to Jon.

Rated 5 out of 5 stars

John and the team at Ilkeston were…

John and the team at Ilkeston were fantastic, easy purchase and the speed and quality of fitting couldn’t be bettered. Would recommend and will use again A+++

June 15, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you for your 5* review Graham. We are so pleased to hear that you have been happy with the service you have received and we will be sure to pass on your comments to John and the team.

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Rated 5 out of 5 stars

Superb service!

Superb service delivered by this carpet retailer that was recommended to us; went the additional mile for us to help us carefully select an appropriate carpet that has now been laid. Needless to say, we are thrilled with the carpet and service from start to finish.

June 10, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you for the 5* review Alka, we appreciate you taking the time to give us your feedback. We are so glad to hear that you have been happy with the service that you have received and we hope to see you again soon.

Rated 5 out of 5 stars

Will use again will recommend

Elaine came to measure up our hall way , after receiving one quote from another firm she was able to price me the same vinyl for a hundred pound cheaper , do obviously I went with the carpet stop. Elaine was friendly rang me to tell me she was on her way, explained everything about clearing the hallway, door strips could be reused so no need for new ones . So overall very friendly and quick service very happy all round .

June 13, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you for the kind review Neil, we are glad to hear that you are happy with the service that Elaine provided. We will pass your comments onto Elaine. And we hope to see you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful when selecting carpet, during installation the fitters were very professional. I am very happy. Would definitely use again !

June 15, 2023
Unprompted review
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Reply from The Carpet Stop

Thank you for your kind review Mr Mohammed. We are very pleased to hear that you have been satisfied with the service that we have provided and we hope to see you again in the future.

Rated 5 out of 5 stars

An excellent service

I recently had another carpet supplied and fitted by The Carpet Stop and was delighted with the outcome.

I ordered online, received a helpful courtesy call to ensure I had all the measurements right and was super-pleased with the fast, efficient service.

I now want to treat myself to some luxury vinyl flooring and won't hesitate to use The Carpet Stop again. Thank you.

May 23, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you for your 5* review Andrew. We are very pleased to hear that you have been happy with the service that you have received and we hope to see you again in the future.

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Rated 5 out of 5 stars

Excellent service and value for money…

Excellent service and value for money fitted one room within 10 days will be having the rest of upstairs done as soon as I finish decorating beautiful carpet fitted perfectly

May 20, 2024
Unprompted review
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Reply from The Carpet Stop

Thank you for your 5* review Allison. We are very pleased to hear that you have been happy with the service that you have received and we hope to see you again in the future.

Rated 5 out of 5 stars

Very good service in shop

Very good service in shop. Chantelle very helpful with good advice. The fitting was done quickly & efficiently by pleasant men. We are very happy with result & will certainly use Carpet Stop again & would recommend the shop

May 13, 2024
Unprompted review
The Carpet Stop logo

Reply from The Carpet Stop

Thank you very much for your lovely review. We are glad to hear that you are happy with the service that has been provided. We will pass your feedback onto Chantelle. We hope to see you again in the future.

Rated 5 out of 5 stars

Delighted with the service from…

Delighted with the service from choosing/ordering to the excellent fitting service. I would highly recommend this company. AAA

May 3, 2024
Unprompted review
The Carpet Stop logo

Reply from The Carpet Stop

Thank you for your 5* review Millca. We are very pleased to hear that you have been happy with the service that you have received and we hope to see you again in the future

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