I’ve used The Champagne company a few times now for presents and they haven’t disappointed. Nice selection of Champagnes and chocolate gifts . Options for gift wrap / bags and written gift card are... See more
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Review summary
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Reviews shaping this summary
Was looking for a specific wine that I’d enjoyed previously and found it on The Champagne Company website at a reasonable price. Not heard of the company before but the ordering process was straightfo... See more
Company replied
Superb service by the professional (Ms Jessica) who attended to my call. I placed an order for a particular wine that I wanted to gift a friend back home and I needed the wine delivered to my hotel a... See more
Company replied
There are certainly cheaper places, but how important is "cheap" to you? Product was perfect, the order was processed quickly and delivered professionally. They could probably do with not emailing m... See more
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Company details
- Beverage Distributor
- Alcoholic Beverage Wholesaler
- Chocolate Shop
- Glassware Store
- Liquor Store
- Wine Store
About The Champagne Company
Written by the company
The Champagne Company and the website thechampagnecompany.com began trading under new ownership from 25th May 2024.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
The Champagne Company
Written by the company
- New Ownership - 25th May 2025
- The Champagne Company and the website thechampagnecompany.com began trading under new ownership in May 2024 acquired and owned by the Vin-X Limited family.
- Corporate Gift Service
- We provide an exceptional Corporate Gift Service for companies sending out gifts to Multiple Destinations at Christmas or on a monthly account basis.
- Free Gift Message
- We print your personal message on a gift card and enclose it with your gift.
- Luxury Gift Boxes
- We provide luxury gift boxes and hampers to wrap your selection of bubbles with chocolates and champagne flutes providing an extra layer of luxury for your gifts.
- Free Delivery Over £250
- We offer FREE delivery on all GB ex Highlands and Islands orders over £250. Order before 4pm for Next Day Delivery (Next Business Day)
Delivery Text Notifications
1 Hour Delivery Window
Keep informed of your delivery arrival with email or text notifications from our Courier with a 1 Hour Delivery window.
Contact info
4.3
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a company I would recommend and…
This is a company I would recommend and not to be confused with another one of a similar name.
They have good quality champagne s and one of the few places I can get my favourite, Tsarine a wonderfully tasting champagne made by one of the oldest champagne houses.
It’s easy to order and delivery is quick and punctual .
September 4, 2026
Unprompted review
Reply from The Champagne Company
Dear Angela,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the selection available on our website and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Deeply disappointing customer experience. They don’t care.
I have used the champagne company now twice the recent experience has been very bad. I did not expect to have to wait 10 days for my delivery. When I raised this with them they were not at all bothered. They said I didn’t pay for extra fast delivery.
In today’s world of e-commerce, it is outrageous that a customer should wait 10 days for a delivery. I am really surprised and disappointed that they’re lacking customer care. I feel like they have my money and now it’s my problem and not theirs.
I was surprised at this because I thought they advocated for customer care and customer loyalty but I would strongly or genuine who are using this supplier to think about alternatives that can offer next day delivery and are obvious about these options at checkout
I would’ve felt a lot better if they had engaged me better and held my complaint, but they just shrugged their shoulders metaphorically
September 5, 2026
Unprompted review
Reply from The Champagne Company
Dear David,
We are sorry to learn that you were disappointed with the service provided.
We have taken a look into this, and can see that your order was placed on a 5-7 working day delivery service ahead of a bank holiday weekend.
We can see that delivery was initially chased the working day after the order was processed, on the Tuesday following the bank holiday.
We can confirm, that, at no point, were you advised that you didn't pay extra for fast delivery, and we can see that the customer services team responded to your enquiry by confirming the delivery timeframe for the selected service and advising when you could expect delivery.
Upon tracking the order, we can see that it arrived earlier than advised, and was delivered before the 5th working day.
Please be advised that we do offer faster delivery options, including next day delivery for some products, and these options can be selected at checkout.
We can see that the payment method used to process the order was a faster checkout option such as ApplePay or GooglePay. By default, these payment methods will automatically select the cheapest delivery option, however this can be changed to the preferred service at the point of reviewing and paying for the order.
We apologise for any misunderstanding or disappointment caused, and are reviewing our delivery customer communications to see where we can make this any clearer.
Best regards,
The Champagne Company
Not the best start to a business…
Not the best start to a business relationship. Ordered a bottle of champagne that took 2 weeks to arrive. They did tell me that delivery would be delayed by email but is was clear that they didn't have the bottle in stock which is worrying. The bottle was well packaged on arrival. Not sure whether I would use them again.
August 27, 2026
Unprompted review
Reply from The Champagne Company
Dear John,
Thank you for taking the time to leave us a review. We're sorry to learn that your first experience shopping with us did not go as expected.
We completely understand your disappointment regarding the delay in receiving your champagne. While we did contact you to let you know about the delay within our wider stock network, we appreciate that this was still frustrating and disappointing.
We’re pleased, however, that it arrived safely and was well packaged.
Please be assured that your feedback has been taken seriously and has been fed back to the relevant teams for internal investigation.
Should you wish to shop with us again, please reach out to our Customer Services team ahead of placing an order, and we would be happy to explore potential preferential pricing or delivery upgrades.
Best regards,
The Champagne Company
Dreadful experience - don't deliver what they promise
If I could give less than 1 star I would. My 2nd time trying to order through this company. Their website allows you to buy products which are not in stock. The first time they got in touch with me and offered a full refund. The order was not time sensitive so I was happy with that and sourced the product elsewhere. The 2nd time I needed a special bottle delivered for my niece's birthday. It took several days before they admitted (after I contacted them to chase up on delivery) that the product was not in stock. They offered an alternative which they promised would be delivered within the timeframe. On the day it is supposed to be delivered it still hasn't left the warehouse, and now it's impossible to get through on the phone (45 mins and counting). I will never use this company again.
August 21, 2026
Unprompted review
Reply from The Champagne Company
Dear Jo,
We are sorry to learn that you were disappointed with the service provided.
We have looked into this and can see that the bottle on your order was sadly affected by an internal delay within our stock network. Please accept our apologies for this.
Should any issues arise within our wider stock network, we always aim to update the customer as soon as possible. We would also like to apologise, as on this occasion, this did not happen.
We can see that our Customer Services Team arranged for your order to be swapped for a higher value bottle for no additional cost, and also dispatched the order on a next working day delivery service, so that it would arrive within the selected delivery timeframe.
We can see that you were in contact with the Customer Services Team on the day of delivery, and that the team kept you up to date on the status of the delivery, whilst the parcel was within DPD's network. We have tracked the order ourselves, and can see that the delivery was made on the specified day, as requested, and our team have also issued you with a full refund for the delivery costs by way of a further apology.
We are sorry that this order did not go as expected, and apologise for any disappointment or inconvenience this may have caused you.
Should you wish to shop with us again, we are happy to provide a voucher towards your next order. Please contact our team at Customer services quoting this reply.
Best regards,
The Champagne Company
Poor communication and long lead time
Poor communication and long lead time. Ordered a bottle of champagne and was notified from DPD local regarding the shipment. A few days on there was no update to the tracking. Contacted the Champagne Company who advised they did not even have the bottle to ship yet and it would be another week! They could have notified me of the delay instead of waiting for me to chase. First and last time using this company.
August 18, 2026
Unprompted review
Reply from The Champagne Company
Dear Pucca Res,
We are sorry to learn that you are disappointed with the service you have received.
We have taken a look into this and can see that you reached out to our customer services team for an update on the order status, two working days after the order was placed on a 3-5 working day delivery service.
Our Customer Services Team chased this with our internal stock management team, and was advised that the bottle had sadly been affected by a delay within our wider stock network.
We can see that, in this email response, the team offered to look for an alternative option that could be dispatched for delivery the following working day, and also upgraded the delivery on the original order, so that, if you opted to stick with this bottle, it would be with you the working day following it's arrival at our dispatch depot.
We can see that these options weren't suitable, and a refund was preferable, and we can see that this was actioned immediately.
We are sorry that this order did not go as expected, and apologise for any disappointment or inconvenience this may have caused you.
If you do wish to shop with us again, we are happy to provide a voucher towards your next order. Please contact our team at Customer services quoting this reply.
Best regards,
The Champagne Company
Very happy with my collector bottle
Very happy with my collector bottle. Well packaged and delivered fast.
October 6, 2025
Reply from The Champagne Company
Dear Philippe,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Completely baffled & disappointed
I very rarely leave reviews, let alone bad ones and so this is an odd one for me. I will never shop from TCC again.
Unfortunately I have been completely appalled by the service, causing me to miss my best friend's wedding gift date before they move abroad. I have been waiting for 1 wine cooler for 3 months. I have been contacting the customer service team continuously who have been helpful but unable to give me a reason accept for 'stockroom issues' (for 3 months...?!). The ever changing window for when I may hear about when it will be dispatched just continues with no real reason giving and false hope.
I have been offered a refund, but I had hoped that it would be fixed given the prestigious nature of the company and having gone through all this.
Completely baffled and disappointed, I purchased from TCC as its a reputable company for premium items, clearly I was wrong.
March 27, 2026
Unprompted review
Reply from The Champagne Company
Dear Tim,
Thank you for the time taken to leave us a 5-star review.
We are so pleased that you were happy with the service we provided.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
Reply from The Champagne Company
Dear James,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by our pricing and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
There was quite an issue with my order
There was quite an issue with my order, they had my champagne out of stock and I couldn’t receive it for over one month!
However, the manager was always in contact and very apologetic, and eventually, after one month, they sent me an alternative (which was good!) nonetheless, I will be conscious about order from them again, as proved to not be very reliable.
March 5, 2026
Reply from The Champagne Company
Dear Tanja,
Thank you for taking the time to leave us a review.
We are sorry to learn that your order was affected by an internal delay, but are pleased to learn that you were happy with the service we provided, and that our team were able to find a suitable alternative bottle for you.
Thank you for shopping with us.
Best regards,
The Champagne Company
Wine order
Ordering goods was very simple and they were delivered quickly within the stated delivery period.
Goods received were as ordered and very well packed.
March 26, 2026
Reply from The Champagne Company
Dear R Tubb,
Thank you for taking the time to leave us a 5 star review.
We are pleased to learn that you were happy with the service we provided.
Thank you for shopping with us.
Best regards,
The Champagne Company
Effecient and great products.
March 9, 2026
Reply from The Champagne Company
Dear Angela,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the selection available on our website and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Order completed and delivered without…
Order completed and delivered without any problems. Totally satisfactory.
March 26, 2026
Reply from The Champagne Company
Dear David,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Great selection and easy to order
Great selection and easy to order. Excellent customer service should you need it!
March 25, 2026
Reply from The Champagne Company
Dear Laura,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to leave us a 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Fast on line easy ordering and fast…
Fast on line easy ordering and fast delivery! Great bottle of wine. What more could you ask for? !
March 24, 2026
Reply from The Champagne Company
Dear Lisa,
Thank you for taking the time to leave us a 5 star review.
We're so pleased to learn that you were happy with the service we provided.
We look forward to being of service in the future.
Best regards,
The Champagne Company
Great customer service and delivery
Great customer service and delivery.
I will definitely use the Champagne Company again in the future.
March 23, 2026
Reply from The Champagne Company
Dear Monique,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
A Customer First Company
Excellent customer service. One item in my order was not available. But I received a lovely mail from Ellen, who apologised for the shortcoming and offered support in terms of a refund or alternative product selection. But her mail was written with impeccable care and support. Unfortunately, traits that can be quite rare nowadays, especially when shopping on line. So, The Champagne Company have certainly gotten the customer facing aspect of their operation spot on. For that reason alone, I would definitely use their services again. Aside from that, their product line and competitive prices are fantastic. Prompt delivery and robust packaging was the icing on the cake. Top marks from me.
March 19, 2026
Reply from The Champagne Company
Dear Andy,
Thank you for taking the time to leave us such a wonderful review.
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Your review is much appreciated and we will feedback your review to the customer services team today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Ordered for my friends daughter's…
Ordered for my friends daughter's wedding. Perfect gift - beautifuly boxed and dispached quickly. Highly reccomend.
March 18, 2026
Reply from The Champagne Company
Dear Helen,
Thank you for the time taken to write such a great 5-star review.
We are so pleased that you were happy with the service we provided.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company
Safe delivery
The product hit the spot price-wise. I was also kept informed about my order's status, and it was delivered safely.
March 16, 2026
Reply from The Champagne Company
Dear David,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by our pricing and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Took over 2 weeks to complete an order
Took over 2 weeks to complete an order. Had good initial comms explaining the delay. However confirmed a date I needed the delivery by and was assured it would be there on time or I would be informed in time for me to sort alternatives. Wasn't contacted so I assumed it was being delivered as promised only to be empty handed at the aforementioned event. Nice enough on email (hence two not one star) and responsive but probably wouldn't use again as not reliable enough compared to other services I've used.
March 22, 2026
Unprompted review
Reply from The Champagne Company
Dear Thomas,
Thank you for your feedback that you were disappointed with the service we have provided.
We've looked into this, and can see that the customer service team notified you of the initial delay and can see you were not sent any further updates after this.
We missed this, and apologise sincerely for falling short of your and our expectations and understand the disappointment and inconvenience this may have caused you.
While we realise this does not change what has happened, by way of an apology we would like to send you a little something and once again apologise for not providing a further update on the delay to your order.
Best regards,
The Champagne Company
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