TheCharmWorks Reviews 

406
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Really pleased with my silver bracelet, perfect fit, came in a lovely box, Really good price and delivery was quick.

Rated 5 out of 5 stars

I’ve been using The Charmworks for a few years to purchase charms for a remembrance bracelet. They have such a beautiful choice & always deliver promptly. Each charm comes in its owns little bag & my... See more

Rated 5 out of 5 stars

UNBELIEVABLE Customer service. Absolutely above and beyond any expectations. I have been ordering charms for my great nieces since they were born so 18 years now. This year I posted them off and th... See more

Rated 5 out of 5 stars

My order arrived within a few days in a beautiful presentation box. My family had ordered a charm bracelet for my daughters birthday as she is about to go travelling around the globe. We all picked... See more

Company details

  1. Jewelry Store

Written by the company

TheCharmWorks is 100% Sterling Silver. We have over 2,000 charms and 50 Charm Bracelets on offer for you to hand-pick your very own personalised Charm Bracelet. We are committed to excellence in product and service quality and pride ourselves on our friendly approachable customer service. Any queries...just get in touch! TheCharmWorks


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

406 reviews

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4.6

All reviews

(406)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Good Quality Service and Charms

I am always dubious when buying off the Internet, but I was really impressed with the quality of service and the charms. I have placed two orders with CharmWorks, and the experience has been great on both occasions and the charms are beautiful.

April 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Great service

We buy our goddaughter a charm for each birthday and have bought a few from CharmWorks. The website is easy to use and the charms are lovely. This year's choice is perfect for her 18th birthday. Delivered on time in a pretty presentation bag.

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Ordered on the Monday and received the following day. Beautiful simple little 21 charm in a cute little pouch made from recycled bottles. Thank you so much. Highly recommend. Well done to Royal Mail too.

March 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Beautiful charm bracelet

I can’t even put into words how beautiful the charm bracelet with added charms is …
For the price I paid , I wasn’t expecting it to be such good quality, I’m delighted to be given this to my daughter
Fantastic value for money , lovely packaging m, without a doubt I will be buying from thecharmworks in the future

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful company and great service

Wonderful company and great service. I hadn’t changed my delivery address after a recent move and they responded within minutes after I emailed and sorted it out for me.

Charm for my granddaughters bracelet was perfect and really good value. Have used company twice now and will do so again without hesitation

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

I found the website easy to use

I found the website easy to use, the products are of great quality and true to description and design, I was surprised with details on the charms especially the spaniel one which matches ours. Delivery was a little slower than expected but I think this was more to do with the postal service being on strike rather than related to Charm Works delivery process

December 21, 2022
Unprompted review
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Rated 5 out of 5 stars

Fabulous charms

Have been using The Charm Works for ages now and the service is excellent. The delivery is very quick and customer service brilliant. There is a huge array of charms for every occasion. Would recommend this company to anyone.

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

Purchased a silver charm bracelet with charms for 10 year old

Purchased a silver charm bracelet with 7 charms each portraying important parts of my 10 year old grandaughter’s life so far. They were attached free of charge to the bracelet in the order I had asked for before being posted to me. The first bracelet I ordered we decided was probably a little too small for her and so I sent it back and it was changed without any problem and the charms were put onto the new slightly larger bracelet. The staff were delightful to deal with. My granddaughter is thrilled with it and I have already had a Christmas tree delivered to add to her growing collection of charms for this Christmas. Really good choice of charms to choose from. Will be back and can definitely recommend.

August 1, 2022
Unprompted review
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Rated 5 out of 5 stars

Happy customer

Very happy with my purchase of bracelet and charms which were attached at no extra cost and came gift boxed. Postage was speedy and the item was well packaged.

October 4, 2022
Unprompted review
Rated 5 out of 5 stars

Happy customer

I buy one or two charms every year for my granddaughter from this site
Easy to order fair prices and most importantly always up to or exceeding expectations.

September 29, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I have twice sent my bracelet / charms back as the style wasn’t what i was after and they have processed exchanges with no fuss and with postage costs to Spain! The bracelets and charms are also excellent.

July 15, 2022
Unprompted review
Rated 2 out of 5 stars

Dissatisfied customer

Received 2 charms from THECHARMWORKS today. The charms were avaerage. The pouches they were in were plain Hessian, not the nice ones that they advertise with the logo on. As these are for a present we are not happy with the pouches.
The charms could have been bought anywhere.

November 9, 2021
Unprompted review
TheCharmWorks logo

Reply from TheCharmWorks

We are very sorry that you are disappointed with this order, as mentioned in our email conversation unfortunately due to COVID our suppliers have seen huge delays with having our usual pouches with our logo on delivered and in the meantime we are using plain pouches and we do apologise for any inconvenience caused. Of course if you are unhappy with the order you are welcome to return it for a full refund and our customer service team will be happy to set this up for you.

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Rated 5 out of 5 stars

Celtic charm

I purchased the Celtic charm yesterday. It arrived in the post today! When I tell you I bought a similar item three weeks ago from another supplier which never arrived, and I’m still waiting for a refund.
So now, you imagine how pleased I am today, to be able to tie it to a little blue ribbon and give to my new Irish daughter in law. Thank you Alex

August 15, 2020
Unprompted review
Rated 5 out of 5 stars

Great quality silver jewellery.

I ordered some silver earrings with enamelled designs and a silver charm. The silver and finishing are of very high quality and they come in very nice packaging. Delivery was very prompt.

I highly recommend this jeweller.

June 16, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely first class company

Absolutely first class company. Amazing products, speedy delivery and very reasonable prices. I have been using these guys for myself and as presents for others for a few years now and will continue to do so. I would recommend them to anyone. Absolutely brilliant!!! ⭐

April 27, 2020
Unprompted review

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