TheCharmWorks Reviews 

406
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really pleased with my silver bracelet, perfect fit, came in a lovely box, Really good price and delivery was quick.

Rated 5 out of 5 stars

I’ve been using The Charmworks for a few years to purchase charms for a remembrance bracelet. They have such a beautiful choice & always deliver promptly. Each charm comes in its owns little bag & my... See more

Rated 5 out of 5 stars

UNBELIEVABLE Customer service. Absolutely above and beyond any expectations. I have been ordering charms for my great nieces since they were born so 18 years now. This year I posted them off and th... See more

Rated 5 out of 5 stars

My order arrived within a few days in a beautiful presentation box. My family had ordered a charm bracelet for my daughters birthday as she is about to go travelling around the globe. We all picked... See more

Company details

  1. Jewelry Store

Written by the company

TheCharmWorks is 100% Sterling Silver. We have over 2,000 charms and 50 Charm Bracelets on offer for you to hand-pick your very own personalised Charm Bracelet. We are committed to excellence in product and service quality and pride ourselves on our friendly approachable customer service. Any queries...just get in touch! TheCharmWorks


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

406 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(406)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Customer service was good after an initial hiccup

Unfortunately the original bracelet broke and the initial customer service could have been better due to a mix up over addresses. However, eventually the company agreed to replace the bracelet with an alternative as the current one was out of stock and this was after the offer of credit note or waiting for the other item. We have just received the replacement snake bracelet and it is lovely. The original charms are also very cute, just watch out as the charms fall off the bracelet quite easily when it is opened and you need to store it in closed position.

February 9, 2019
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Brilliant.

Excellent just as we hoped the charm bracelet would be, with the bonus of them mounting the charms for me.
And was fast and efficiently dealt with. Very happy would use again.

January 21, 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful, delicate silver pieces packaged in cute drawstring pouches. Charms are very reasonably priced given how much attention to detail is put into them.

January 19, 2019
Unprompted review
Rated 5 out of 5 stars

Nothing negative to report

Nothing negative to report. I found the item I was looking for on the website very easily and the checkout was easy to negotiate as well. The item arrived in very good time, in good condition, as described and well packaged.

January 12, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

A beautiful charm bracelet

A beautiful starter charm bracelet at a reasonable price. There was a good choice of bracelet types and charms to suit all tastes and styles. The option to have my additional charms fitted before it was posted was very useful. Great communication throughout and an easy to navigate website and ordering system.

January 8, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

Silver cross charm

I bought the silver cross charm. It looks a bit different to the usual crosses and I got it to go on a chain as a necklace. I'm very pleased with it. Just the right size and very pretty. Delivered quickly in a nice little velveteen bag.

December 7, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

I love The Charm Works!

I love The Charm Works!! I found them when I was looking to start building a charm bracelet for granddaughter's 1st birthday. There is plenty of choice, both large and small charms, and I have just recently purchased my first pair of earrings from them too - lovely!! Had intended them to be a gift but may well keep them for me!! The delivery is always fast and the items well packaged. I would highly recommend and will definitely be back , I have granddaughter number 2 to start collecting for!!

November 13, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

I have purchased silver charms from The CharmWorks for a number of years now for my daughter and friends as gifts (including bracelets to place them on). I have always been delighted with the quality of the products and the speed of delivery. On the very few occasions that I have contacted the company, I have found them to be very helpful and professional.

November 1, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic. Charmworks has never let me down,we gave a family tradition all the girls get a silver charm until they're 18 then they get gold, but my daughter told me today that even though she has her pandora bracelet and shes nearly 19 she would be gutted if she didn't have her charmworks bag with a silver charm on Christmas morning

October 31, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look