The Cheesecake Factory Reviews 

Food was way better than last time.
This location in (Baltimore downtown) its not clean as other location in (Towson mall) super hot inside and it took so long to take my order or even have some water to drink.
After ordering, between getting drink, Appetizer and main food it's a very short time. We couldn't finish Appetizerand already had the main food so we had to take most of food to go.

Great service tasty cheesecake great food only problem was they took long for the food and my order was wrong but the food was so good and tasty and it was good cheesecake great customer service to the waiters were very nice

After traveling 40 minutes for a takeout order the food was lacking in quality and taste. The spinach/cheese dip was small in size for the cost and in cube form from the freezer and was not thoroughly heated. The cream of chicken with artichoke was swimming in liquid with three small pieces of chicken. The cheese cake factory is in decline from the cheese cake factory that I remember back in the day!

I always know what I'm going to get when I dine at the Cheesecake Factory! They have well trrained, friendly and menu educated waiters and the food is always delicious! The most challenging thing I find with any good restaurant is CONSISTENCY and Cheesecake Factory gets it done! I have eaten at over 30 of their restaurants nationwide (mostly in MA) but from Florida to Chicago and California and they are always CONSISTENT! DELICIOUS FOOD, FRIENDLY SERVERS and GOOD VALUE! HIGHLY RECOMMEND!

Bought a HappyCard that could be used at 5 different restaurants as a gift. My friend tried to use it at one of the designated restaurants, The Cheesecake Factory in Westlake, OH. When they tried to pay the bill with it they were told there was no money on the card. My friend brought the card back to me and when I checked the balance it was the full amount of the gift card. I called the Cheesecake factory and spoke to the manager who said that particular gift card has presented problems that most managers were aware of and able to resolve. My friend was embarrassed and paid the bill with her credit card. I was embarrassed that my friend was unable to use the gift card because there "was no money on it." The manager apologized and invited us back but said he could not offer any compensation. I think the promise of a small discount, a free beverage or even a desert to share on the return visit would have been appropriate for the embarrassment and inconvenience. So now it will be used at Red Lobster instead.

The food was good got sat down in time and the waitress was nice and consistent all in all it was a fantastic time and a good lunch.

This place is consistent. They get it done, their way, nearly the same way, every time. Not sure what more to expect? Service is always a bit slower than you'd like, but the cheesecake is delicious in its own mass-produced way. I like it and I try to frequent as often as possible.

A two hour ordeal. Our order was initially forgotten to have been put in by our server. Ok, no big deal, mistakes happen. That was the best part of the service. The restaurant wasn't busy and we noticed that the server had ample opportunity to chat at length with a table next to us but couldn't be bothered to notice us. After an hour and five minutes we asked the manager to just charge us for our drinks and appetizer so we could go elsewhere. She asked if we would stay and that she would get our food to us in 10 minutes and because of our trouble she wanted to buy us cheesecake. We didn't want cheesecake but she insisted. Ok, I said, but we can't afford to wait for it as we're already going to be late getting our 7 year old to bed. The server, who was standing by, assured us that the cheesecake would be there waiting for us in a bag by the time we got done eating our dinner. I agreed and then we waited. After 15 minutes we still didn't have our food so we waited some more. Finally the food came and I asked for our check as the server was delivering our food. He brought it and I opened the folio immediately and placed my credit card inside so and handed it back to the server so we could eat and leave but he had already turned his back and left. We ate our meals and waited for the server to return to get the credit card and waited and waited. Finally, I had enough waiting and went to the host stand and asked for the manager by name. The hostess called the manager who told her that she currently had an armful of dishes and would be there as soon as she could. So we waited and waited and waited. She finally showed up and I asked if she would please run my credit card because we needed to go. She took the bill and ran the card and brought it back to me to sign. I did so, and for only the third time in my life left 0 tip. The cheesecake that was being forced upon us that was promised to be there in a bag by the time we were done eating still hadn't arrived. As we were leaving the server casually sauntered up and handed us a couple bags of cheesecake, most of which is still in my refrigerator at home because we simply didn't want it.

Entrees were fine but overpriced, waitress was severely overloaded, desserts were very disappointing. I had a vanilla bean cheesecake, and expected to taste vanilla. Mostly I tasted sugar-sweet. My husband had the tiramisu cake and that was not great either. Expensive desserts, definitely not a great value.

Food hasn’t good at all. Serving was small for the price and quality of food was poor. It was my 1st and last time going. I order a combination platter steak and shrimp. Next day I was sick. If I get sick from a place of high expectations and the quality is poor. Never again….

I wish I could give zero stars. I purchased a giftcard online. It was stolen. Cheesecake factory said sorry won’t do anything about it. Screwed a soldier out of dinner. They must be so proud of themselves. Customer service is absolutely horrible. I will never ever go there again.

Terrible service by the crew in Bellevue today. After waiting over a half hour for appetizers with only a few people in the restaurant, I finally asked someone to check on our food. We were then served all of our items at once, cold with our server telling us we didn't have to wait that long. That will by my last Cheesecake experience.

I went to the Cheesecake Factory (Birmingham Summit location) on Wednesday, June 7, 2023 and it was a phenomenal experience! Our waiter was CHAZ and he made our dining visit a complete treat! He was knowledgeable about all of the menus items and gave us some amazing recommendations. I had the Thai Curry Chicken with brown rice and it was delicious. It came out hot and promptly which I appreciated considering the restaurant was pretty busy. He kept our table supplied with butter and fresh bread until our food came, and then he patiently went through the cheesecake options to make sure we chose what we really wanted. His demeanor was pleasant and comedic. We enjoyed every second and tasty morsel. I look forward to going back. If you beat me there- make sure to ask for CHAZ!

I made a reservation online through the Cheesecake Factory website several days in advance as we were going to be celebrating a birthday. I specifically called the restaurant to confirm that there would be no issues if more people were added to our party than what the reservation reflected by the time our reservation rolled around and was told this was NOT an issue, all I needed to do was let the host staff now upon our arrival to the restaurant. When we arrived at the restaurant to check in I informed the host staff that we did have two additional people in our party and I was told by Jordan, a front-of-house member of management, that our reservation would not be honored because we had more people than what our reservation showed. I recounted to Jordan the telephone conversation I had at the time I made my reservation and she still refused to accommodate our reservation. She told me our wait would be approximately two hours because there was another large party waiting to be sat. We pleaded with her to honor the information that I had been given and she still was unwilling to work with us. She very clearly demonstrated that customer service is not her priority nor Cheesecake Factory’s priority as she was more focused on telling us that she was going to reprimand the person I spoke with on the phone than trying to make our situation right.

went for lunch, shepards pie, mushroom burger and fries, 2 water.. 38.00 + tax..food was not that good, burger not that big. felt way to expensive for what you get, will not go back

I did not like having to take the shell off my shrimp. Have never ordered shrimp scampi in any other restaurant that had the shell on it. Had to pick it out of my mouth numerous times and it was embarrassing in front of others.

Had an amazing experience at Cheesecake Factory in Dadeland for Mother's Day 2023. The Food was great, and the service was impeccable. Great teamwork by all that served and assisted our family and friends on this special occasion. We were a large group and it was well worth it. Thank you.

The Cheese Cake Factory is one of the best places to dine in or out.

We usually place our orders to go. They never, ever get our orders wrong and the food is simply delightful every single time.

One of my favorites is the Herb Crusted Salmon. I can eat this dish 8 days a week.

Although somewhat pricey….every single item is worth what you pay.

We always have left overs and the food is even better the next day !!! PERFECT !!!

1st time at the Green Hill Mall location. Food came out, not what was ordered. Ran out of water. Waitress was so busy we couldn’t find her to get more.
My wife cleaned her silverware with her table cloth and it left real dirty stain.
The bench at the bar seating look as if hadn’t been cleaned in several weeks.
Not what we are use to seeing at this chain of restaurants.

The spice tuna appetizer was disgusting when I tried it . Does not even compare to a sushi restaurant dish plus when looking at it it looked gross.