Thank you for sending my order of Firm and Restore Formula. I ordered 6 bottles to take advantage of the big discount. I have only been using for a few days, but already my skin is so much bett... See more
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My order for Firm & Restore arrived quickly and was well packaged. The cream is a nice texture and pleasantly scented. Whilst it provides a good smooth base for underneath make-up, I haven't... See more
Company replied
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband... See more
Company replied
I received several emails with hints about using the products, which are very useful. Unfortunately, my products took longer than expected to arrive. It would have been helpful if I had received updat... See more
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Company details
Written by the company
The Chelsea Laboratory is a luxury skincare brand that prides itself on providing high quality, effective products that deliver long lasting results. Our focus is on anti-aging skincare, and we have received amazing feedback and reviews from thousands of satisfied customers. Our flagship product, The Firm and Restore Formula, is an anti-aging day cream that targets the MMP protein, which is responsible for breaking down collagen and causing wrinkles. By inhibiting the devastating effects of this protein, our cream helps to restore collagen production and give skin a firmer, more youthful appearance. At The Chelsea Laboratory, we believe that everyone deserves to have beautiful, healthy skin, and we are committed to using only the finest ingredients and most advanced skincare technology in all of our products. Our commitment to quality and effectiveness has earned us a reputation as a trusted and respected skincare brand. The Chelsea Laboratory reviews ourselves constantly so that we provide the best service and products to our customers. Whether you are looking to reduce the appearance of fine lines and wrinkles, or simply want to maintain healthy, radiant skin, The Chelsea Laboratory has a product that is right for you. We invite you to try our products and experience the difference for yourself.
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3.5
Average
1K reviews
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I want to give an honest review for…
I want to give an honest review for firm and restore. I am really disappointed with this product I have ordered six bottles twice now but my face and neck still look exactly the same so it does not work. I will say that a tube of cream lasts for four weeks and goes on lovely but does not do what it says it will do. I have giving it two stars because it smells nice and the tube last for four weeks. Please if you buy this do not expect miracles .
April 1, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Jenny,
Thank you for taking the time to leave such a detailed and honest review — and for your continued support in ordering from us more than once.
We’re genuinely sorry to hear that, despite using multiple tubes, you haven’t seen the visible changes you were hoping for. We completely understand how frustrating that must feel, especially after committing to the product for several months.
We do appreciate you acknowledging that the cream applies beautifully, smells lovely, and lasts well — but of course, what truly matters is whether you see meaningful improvements. Skincare can be highly individual, and while many customers experience noticeable firming and smoothing, results can vary depending on skin type, age, and specific concerns.
We also agree with your point — we never want anyone to expect “miracles.” Our goal is gradual, realistic improvement in skin texture and appearance over time.
As mentioned in our previous email correspondence, we’re always here to support you. If you’d like to reach out again, we would genuinely welcome the opportunity to look at options for you and ensure you feel fully supported.
Thank you again for giving Firm & Restore Formula a thorough trial and for sharing your experience so openly.
Warmest regards,
The Chelsea Laboratory Team
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Long boring advert
Jesus Christ, the waffle. Just like an American company. I had other tabs open and played Wordle and Quordle, and kept the sound low. Why would you buy 6 bottles if you don't know if they are good. I believe if it is a good product, you would say, try one first, then I bet you will buy more. Sounds like an American scam. Try samples from Space NK or a department store
February 7, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Gina,
Thank you for sharing your thoughts.
We’re sorry to hear that our approach didn’t resonate with you. We understand that long-form educational videos and detailed explanations aren’t for everyone. Our intention is simply to fully explain the science, ingredients, and how the product works so customers can make an informed decision — never to overwhelm or mislead.
Regarding our bundle options, we always offer single-bottle purchases as well as larger value packages for customers who prefer a lower cost per bottle. Many skincare products require consistent use over several weeks to assess results properly, which is why some customers choose multi-bottle options — but it is absolutely a personal choice.
We’d also like to reassure you that we are a UK-based brand, and transparency and customer satisfaction are extremely important to us. We stand by our formulations and offer a money-back guarantee so customers can try the product with confidence.
We genuinely appreciate feedback, even when it’s critical, as it helps us continue improving both our communication and customer experience.
Warmest regards,
The Chelsea Laboratory Team
Firm & Restore formula really work's
Firm & Restore formula really work's! Already I can see a difference to my fine lines.
February 2, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Louise,
Thank you so much for sharing your experience!
We’re absolutely delighted to hear that you’re already noticing a difference in your fine lines — that’s wonderful to hear. It’s always encouraging when customers begin to see visible improvements, especially in the early stages of use.
Consistency is key, so we’re excited for you to see how your results continue to develop over the coming weeks.
Thank you again for your lovely feedback and for choosing Firm & Restore!
Warmest regards,
The Chelsea Laboratory Team
My order for Firm & Restore arrived…
My order for Firm & Restore arrived quickly and was well packaged.
The cream is a nice texture and pleasantly scented.
Whilst it provides a good smooth base for underneath make-up, I haven't yet noticed any reduction in wrinkles that I have under my eyes or saggy areas which I have along my jaw line.
Its only been two weeks, so im not too disappointed and happy to persevere with it.
February 5, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Kathy,
Thank you for taking the time to share such a thoughtful and honest review. We’re really pleased to hear your order arrived quickly, was well packaged, and that you’re enjoying the texture and scent of Firm & Restore Formula, as well as how it sits under make-up.
You’re absolutely right that at two weeks it’s still early days, especially for concerns like under-eye lines and jawline firmness, which typically take longer to show visible improvement. Many customers start to notice more pronounced results with continued, consistent use over the following weeks.
We truly appreciate your patience and perseverance, and we’d love to hear how you get on as you continue using it. Thank you again for giving Firm & Restore Formula a try and for sharing your experience so far.
Warmest regards,
The Chelsea Laboratory Team
Lovely lush cream
Firm and restore cream I enjoyed immediately prompt arrival and enriching to my skin routine. Have noticed lessening in lines a softer feel to my skin. I am sensitive and have no issues. It was been a great addition to my beauty routine recommend
Sarah Leigh on sea
February 4, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sarah,
Thank you so much for sharing your experience. We’re delighted to hear that Firm and Restore arrived promptly and has fitted so well into your skincare routine. Noticing softer skin and a reduction in the appearance of lines is wonderful, and we’re especially pleased to hear that it’s been suitable for your sensitive skin. Thank you for your recommendation and for taking the time to leave such lovely feedback.
Warmest regards,
The Chelsea Laboratory Team
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Dreadful selling technique
Goodness what a waste of my time. Sales technique certainly needs an overhaul. The You Tube video droned on and on and on hinting that it was a routine thst helped skin only to find that the routine in fact involved buying their products! I didn’t - wouldn’t trust a company that has this sort of selling technique. Awful experience.
February 4, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Lorna,
Thank you for taking the time to share your honest feedback.
We’re genuinely sorry to hear that you found the video frustrating and that it left you with a negative impression of our brand. That certainly isn’t the experience we want anyone to have. Our intention is to explain the science and routine thoroughly so viewers can make an informed decision, but we understand that this style isn’t for everyone.
We truly value transparency and would never want anyone to feel misled or pressured. Your feedback about the format and length of the presentation is appreciated, and we’ll be sure to pass it on to our team as we’re always looking for ways to improve.
If you ever have any questions about our products or would prefer a straightforward summary of how they work, our customer care team would be more than happy to help.
Thank you again for sharing your thoughts — feedback like this helps us do better.
Warmest regards,
The Chelsea Laboratory Team
Chelsea Laboratories - I recommend you avoid at all costs
Order no: 122422
I eventually decided to try Chelsea Laboratories’ Firm and Restore day serum, after already having decided against it once, because of their dreadful, irritating, cheap, American-style sales video. I contacted their customer service team to tell them what I thought, received a lovely, courteous reply, then made a dubious decision to purchase.
I went through the purchase process very carefully, looking out for the little box I had read about in other reviews, which, only when manually ticked (so Chelsea Labs told me) set up a subscription.
There was no sign of this box, but as I was trying to make a decision about going ahead with the purchase, another dreadful sales video popped up and started playing, suggesting I also bought their night serum. There was no way to get rid of this video and return to the payment process, so I shouted an expletive and shut the whole thing down without actually completing the order.
The next morning, I received notification that my order had been processed without my consent. I contacted Chelsea Laboratories immediately and asked why this had happened, making it clear that I neither ordered, nor wanted to order their products because of their sales techniques.
I received an extremely off hand and quite rude reply, which completely ignored what I had said. All they did was very insolently tell me that my order had gone through, had been dispatched, and that if I wasn’t present to reject the order (which I wasn’t going to be), then I would have to pay to return their products!
Meanwhile, I looked on PayPal, only to find, as expected from a company with the lack of values that these people have displayed, that a subscription payment had been set up! I have contacted them a couple of times since, only to be completely ignored.
I most certainly do not recommend anybody deals with them. On to Trading Standards…
Update, following their reply below:
Chelsea Laboratories are insisting that to obtain a refund, I must go to the trouble of posting the parcel back to them at my own expense! They are completely ignoring my question regarding how a repeat subscription fee was set up on my PayPal account.Given that this was what I was thoroughly checking for when I was about to place the order and was interrupted by their dreadful sales video suggesting I put even more products in my basket before paying, this is beyond amazing! They have also told me that it is ‘impossible’ for my order to have gone through without being completed by me. Strange, because it DID. I was stopped completing the process by the video, and I had not finished looking for the subscription box.
Having read lots of reviews since my experience, this company appears to have a very distinct history of misappropriating money from people’s accounts then refusing to return it by dint of ignoring their complaints.
I am now seriously considering police involvement.
Further update;
I have received this from Chelsea Laboratories:
‘We can cover the return shipping fee as a one time courtesy so you can return the products. Once done, please send us the copy of the tracking number so we can process full refund with the return shipping cost.’
They just continue to amaze me with their blatant cheek! They put an order through without my permission, then offer to cover the return costs as a ‘courtesy’! Unbelievable. I have told them they are welcome to come and get the parcel. If they don’t refund my money within the next two days, I am reporting them for fraud.
They also continue to completely ignore my request for an explanation of why and how a PayPal payment subscription was set up.
January 31, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Nana,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and distress this situation has caused.
We want to reassure you that our customer service team is already in touch with you directly to resolve this matter as quickly and fairly as possible.
We take concerns about the ordering process, subscriptions, and communication extremely seriously, and this is not the experience we want anyone to have. Our team is currently reviewing what happened in your case so we can provide clarity and ensure everything is handled correctly.
Thank you again for bringing this to our attention — we appreciate the opportunity to address it properly through our ongoing correspondence.
Warmest regards,
The Chelsea Laboratory Team
Firm and restore cream
I have only used firm and restore for two days and already skin feels softer and smoother
I think the first thing I noticed was it feels plumped like it is stronger and of course this immediately reduced the effects of tired skin making me feel more youthful and my skin looks healthier and brighter
I am looking forward to continuing use as clearly, I am off to a flying start !!
In the past I have really struggled with sensitivity especially around the eyes and it did not seem to matter how expensive the skin cream was, I had to discontinue use after a few days
Firm and restore seems to feed the skin in such a soothing way and I have had no reaction whatsoever so feel totally joyous
I admit I was sceptical especially after trying so many brands but pleased I have kelp an open mind
I have found a new skin care range with no nasty side effects, and wonderful restorative properties
I will definitely continue to use and try other items in the range and would recommend others to try it too
February 2, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you so much for sharing such a detailed and uplifting review. We’re absolutely delighted to hear that after just two days of using Firm and Restore, your skin already feels softer, smoother, and beautifully plumped.
It’s especially wonderful to know that it has helped reduce the look of tired skin and left your complexion looking healthier and brighter — that “flying start” is exactly what we hope for.
We’re also truly grateful that you mentioned your past struggles with sensitivity, particularly around the eye area. Creating a formula that feels soothing, nourishing, and gentle enough for sensitive skin is incredibly important to us, so hearing that you’ve had no reaction at all is so reassuring.
Thank you for keeping an open mind after trying so many other products — we’re so pleased Firm and Restore has been a joyful discovery for you. We can’t wait for you to continue your skincare journey with us and explore more from the range.
Your recommendation means the world. Thank you again for your support!
Warmest regards,
The Chelsea Laboratory Team
Nothing is coming out of bottle when i…
Nothing is coming out of bottle when i press it
January 29, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Paula,
Thank you for letting us know, and we’re so sorry to hear you’re having trouble with the pump. This definitely isn’t the experience we want you to have.
Sometimes the dispenser may need to be primed, especially on a new bottle, but we’d be happy to look into this and arrange a quick solution for you.
Please email our customer support team with your order number and a brief description of the issue, and we’ll assist you right away.
Thank you for your patience, and we’ll make sure this is resolved as soon as possible.
Warmest regards,
The Chelsea Laboratory Team
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Excellent service from all departments
Excellent service from all departments. Only in my third day of using Firm and Restore Formula, easy to use and feels luxurious. I’m very hopeful of getting good results.
January 27, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Alison,
Thank you so much for your kind words! We’re delighted to hear you’ve had an excellent experience with our team and that you’re enjoying the luxurious feel of Firm and Restore Formula so far.
It’s wonderful that you’re already finding it easy to use — and we’re excited for you as you continue your skincare journey. Results often become more noticeable with consistent use, so we’re hopeful you’ll love what you see in the coming weeks.
Thank you again for choosing us, and please don’t hesitate to reach out if you ever have any questions along the way!
Warmest regards,
The Chelsea Laboratory Team
Gentle on my skin
My bottle of Firm and Restore was waiting on my return from a trip to India. The pollution and dust had made my face feel dry and sore. In just a couple of days using F&R, my skin has calmed down and feels very smooth. I like that the cream absorbs well into my skin and it has a pleasant, gentle smell
January 29, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sharon,
Thank you so much for sharing your experience! We’re so glad Firm and Restore was there waiting for you after your trip, especially after dealing with the dryness and irritation from pollution and dust.
It’s wonderful to hear that in just a couple of days your skin already feels calmer, smoother, and more comfortable. We’re also happy you’re enjoying how well it absorbs and the gentle scent — we know those details make a big difference in everyday skincare.
Thank you again for choosing Firm and Restore, and we hope it continues to keep your skin feeling nourished and refreshed!
Warmest regards,
The Chelsea Laboratory Team
The service is fantastic
The service is fantastic. I have used product for a couple of weeks and have smoother skin already
January 29, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sheila,
Thank you so much for your lovely feedback! We’re delighted to hear you’ve had a fantastic experience with our service, and even more pleased that after just a couple of weeks you’re already noticing smoother skin.
Consistency really does make a difference, and we’re excited for you to see even more benefits as you continue using the product.
Thank you again for your support — we truly appreciate it!
Warmest regards,
The Chelsea Laboratory Team
Not a scam ! It’s worked for me very quickly!
Hi all,
Was i dubious that this was another cream offering the world and failing miserably. Yes!
Was I wrong Yes!!!
I’ve only been using this day and the night cream for four days now and I can definitely see a difference in my skin already.
Now, I have always taken care of my skin from my teens as being an outdoors person. So I do have good skin at 63 and get compliments on my complexion. My normal routine takes a good fifteen to twenty minutes to do with serums and creams.
However I watched the presentation and decided to take a gamble, as time is precious to me now and the offer seemed a good deal.
I looked at the reviews on trust pilot as I have been scammed before but the company has excellent reviews so I placed my order for the day and night cream.
Well delivery took a little time but customer services were excellent and chased my order up and ensured it arrived.
It is so simple to use everyday and night. Clean skin and off you go! It literally takes a minute or two as it absorbs so quickly and easily leaving soft and supple skin. Fine lines are already looking improved and even deeper ones round my mouth are plumped up.
This happened by day two and I was not quite sure what I was seeing thinking I was fooling myself. Now after four days I can already see that yes my skin is definitely plumper and feels great.
For myself it’s the time saving as well that’s such a bonus. All the time I’ve spent doing routines morning and night I can’t believe this works with such little effort. Just a quick routine.
So for me yes the hype was definitely worth it.
I hope that offers are still made in the future, as it is a significant investment but in the long run, if it continues to work so well, it will be worth it, especially as the great offer price sets you up.
Thank you to all the team!
January 28, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Deborah,
Thank you so much for taking the time to share such a thoughtful review.
We completely understand your initial doubts — there are so many products out there that promise the world, so it means a great deal to hear that you decided to give our Day and Night Cream a try and have already seen such positive changes in just four days.
It’s wonderful to know your skin is feeling softer, more supple, and that even fine lines and deeper lines are already appearing plumper. We especially love hearing how much you appreciate the simplicity and time-saving routine.
We’re also very grateful for your patience with delivery, and we’re glad our customer service team was able to support you and ensure everything arrived safely.
Thank you again for your trust, your kind words, and for being part of our community. We’ll certainly continue working hard to provide the best possible offers and experience for our customers.
Wishing you continued amazing results, and thank you again from all of us on the team!
Warmest regards,
The Chelsea Laboratory Team
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Found the advertisement boring in the end
I was going to buy this product but the advertising went on to long and I lost interest.it’s reputation was really annoying
January 25, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Julie,
Thank you for sharing your honest feedback. We’re sorry to hear that the advertising experience felt too long and frustrating for you — that’s certainly not the impression we want to leave.
We truly appreciate you taking the time to let us know, as customer input helps us improve how we communicate and present our products. If you ever have any questions about Firm and Restore Formula or would like a quick overview of what it does, our customer support team would be happy to help.
Thank you again for your feedback.
Warmest regards,
The Chelsea Laboratory Team
I received my 6 bottle order the very…
I received my 6 bottle order the very next day I placed my order,which was exactly as described. I have been using for a week now and I can not believe what I I am seeing, I was a little sceptical I have to admit, but my skin is softer smoother and some of the finer lines are filling somehow.
It is amazing and not a sales pitch.
Thank you for this amazing product.
It does exactly what Melissa says it does.
Five stars all the way.😊
January 23, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Gill,
Thank you so much for taking the time to share your experience 🌟
We’re absolutely delighted to hear that your order arrived so quickly and that you’re already seeing such positive results after just a week. It’s especially lovely to know that your skin feels softer, smoother, and that you’ve noticed an improvement in fine lines — that’s exactly what we hope for.
We truly appreciate your trust, especially if you were feeling a little sceptical at first. Your kind words and five-star rating mean a great deal to us. Thank you for your support, and we’re so glad the product is working just as promised 😊
Warmest regards,
The Chelsea Laboratory Team
Contact With Customer Service
I decided to cancel my order so I sent an email. Amiel from customer service responded and took care of everything immediately.
January 21, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sandra,
Thank you for taking the time to share your experience. We’re glad to hear that our customer service team was able to assist you promptly and resolve your request smoothly. If you ever need help in the future, we’re always here to support you.
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore
I have been using the Firm and Restore for about three months without any real difference. Purchased 6 bottles hopefully there will be an improvement as time goes on!
January 16, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Anon,
Thank you for sharing your experience. We’re sorry to hear that you haven’t noticed the results you were hoping for after three months of use. Skincare can work differently for everyone, and sometimes results take time to appear.
We’d like to help and make sure you’re supported with your order. Please could you reach out to our customer support team via email with your order details so they can assist you further and discuss possible options?
We really appreciate your feedback and hope we can help improve your experience.
Warmest regards,
The Chelsea Laboratory Team
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So far so good!
Delivery was super fast and the product really works. It’s only a matter of days but my skin feels smoother and more hydrated and fine lines appear to be less noticeable. With longer term I’m hoping for more youthful looking skin.
January 14, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sallyann,
Thank you for taking the time to share your experience. We’re so pleased to hear your delivery arrived quickly and that you’re already noticing smoother, more hydrated skin with fine lines appearing less noticeable. With continued use, many customers see even more visible improvements over time. We truly appreciate your feedback and wish you continued great results on your skincare journey.
Warmest regards,
The Chelsea Laboratory Team
THE CHELSEA LABORATORY…
MY ORDER FROM THE CHELSEA LABORATORY CAME THE FOLLOWING DAY. I AM IN THE PROCESS OF USING IT, AND SO FAR IT SEEMS VERY GOOD, BUT IT'S TOO EARLY TO SAY HOW GOOD IT IS AT THE MOMENT.
January 9, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Jane,
Thank you for your feedback. We’re delighted to hear your order arrived so quickly and that your initial experience has been positive so far. As with any skincare, results can continue to develop with regular use over time, and we hope you’ll see even more benefits as you continue. We really appreciate you sharing your early impressions with us.
Warmest regards,
The Chelsea Laboratory Team
Firm/restore moisturiser excellent…
Firm/restore moisturiser excellent product on skin of 66 yrs old, people complimented had i changed my make up. My skin looks brighter n fresher. I told no one that i had changed my skincare products just to see would anyone see different and they did, my sisters and my husband of 42 years even noticed 😋 so for me 100% thank you to finding the x factor to let us grow old gracefully👌😍
July 16, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Jane,
Thank you so much for this wonderful feedback. We’re absolutely delighted to hear how well the Firm & Restore moisturiser is working for you and that others noticed such a positive difference in your skin. Compliments from loved ones are always extra special, and it’s lovely to hear your skin looks brighter and fresher. Thank you for trusting us on your skincare journey and for sharing such an uplifting experience — growing older gracefully is exactly what we aim to support. 💛
Warmest regards,
The Chelsea Laboratory Team
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