Cleaning Authority Reviews 47

TrustScore 2.5 out of 5

2.3

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See what reviewers are saying

Rated 5 out of 5 stars

I want to let you know that my team 23 is the best! I can’t imagine having anyone better. They are so kind and considerate besides being very efficient. My house is in good hands. I nominate them fo... See more

Rated 1 out of 5 stars

Beware. Without my knowledge the Cleaning Authority charged my account for an extra hour of service. Their team arrived more than 1/2 hour late and left after an hour and remained sitting in their car... See more

Rated 1 out of 5 stars

This company treat their employees like dog shit. They only CARE about the money and not the employees. They sit around the office gossiping about their employees. This business is so unprofessional.... See more

Rated 1 out of 5 stars

i decided to give them another chance (from >2 yrs ago). big mistake. they did a poor job, and after 3 corrections, they just quietly slipped away. no bye or anything. i was expecting an improveme... See more

2.3

Poor

TrustScore 2.5 out of 5

47 reviews

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Rated 5 out of 5 stars

Great Job

On 14 Feb the team of Haalen, Angela, and Nick came for my monthly appointment.
The three did an outstanding job, I'd like to recognize their professionalism and thoroughness.

February 14, 2023
Unprompted review
Rated 2 out of 5 stars

Scheduling issues

I've been using the service for many years. The cleaners are friendly and do a good job on monthly cleans. The problem in the head office and their scheduling department. The cleaning teams do not arrive at a set time so it makes things very challenging to schedule my day around. Today they came at 8:30am when they typically come around 11:00am and I was not home, I was dropping my child off at school. This caused a major issue and the company took absolutely no responsibility in the matter. They claimed that because my preference is for mornings, that they are allowed to change the time the cleaners come as long as it is in the morning. While this may work for some people, I've decided that this isn't the type of cleaning company I want to give my business to anymore. Too many scheduling headaches. I'd prefer to agree on a set time and have cleaners arrive at that time, which this company can't promise.

January 16, 2023
Unprompted review
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Rated 5 out of 5 stars

Very happy with this service

The Cleaning Authority cleaned my home today. Bonnie, Kat and Det did an amazing job in a short amount of time. They were professional, friendly and very thorough. I will be using this service again.

March 16, 2022
Unprompted review
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