Theclearguard Reviews 

This company is the worst of the worst, they take your money and don't send the product. I went with New York Boutique

If I could give zero Stars I would. This company sent me trays to make molds of my teeth which were way too large for my mouth. I tried to explain that to them. I told them I was a small adult and the trays did not fit my mouth. They told me flat out that they could not fit me with anything other than the trays they supplied. And yet they refuse to give me any refund. I am filing complaints and I'm going to sue them for everything they are worth because they are a fraudulent company. Never do business with these people!

Long story short, bought two guards. Paid to expedite x 2. Only received one and given the runaround until I filed a complaint with the BBB and filed for a chargeback. They responded to the BBB complaint today (nearly 4 months later) attempting to misrepresent the situation that I owed them money when in fact I paid two charges I probably should have complained about but didn’t just so I didn’t have to deal with them again. See timeline below for my dealings with this company. Do not do business with them, look them up on BBB for their F rating and a long list of complaints.

Timeline for dealing with the ClearGuard

3/5/2023 - Placed an order for a guard, fast response and shipping, product was great and satisfied.

9/19/2025 - Due to my great experience from 2023 I placed an order for two guards and paid two expediting fees. Paid in full

9/22/2025 - Received molding kit and took impressions, one was bad, my fault. Was sent a link to purchase more putty. Paid for the putty.

9/26/2025 - Received replacement molding took impressions and cleared to send. Mailed the same day

10/10/2025 - Received email from them that my guard is now in production.

10/23/2025 - Issues start, I received what I thought was going to be two guards, bear in mind I paid for two expediting fees totaling $80. I texted the company and emailed them.

10/24/2025 - Received a response the second guard is in production still. and "will ship to you within a few days".

10/31/2025 - Emailed the company asking if it's shipped.

11/4/2025 - I texted them back for updates, nothing received. No response

11/5/2025 - Texted them again, no response. Emailed them and received a response back that the missing guard was "manufactured last week 10/30/2026 and they are looking for it in shipping and if not found they will make a new one"

11/7/2025 - Emailed them and I very fairly offer to have them simply refund the price of the second guard, expediting fee, and tax vs. shipping the item as they clearly don't seem to know where it is. I inform them I will submit for a chargeback if no response.

11/10/2025 - Texted them again, received a response that they will update by end of the day. Never received an update.

11/11/2025 - Texted them for updates again, no response. I again very fairly offer to have them simply refund the price of the second guard, expediting fee, and tax vs. shipping the item as they clearly don't seem to know where it is. I inform them I will submit for a chargeback if no response. That evening submitted for the chargeback

11/12/2025 - Submitted a complaint to the BBB

11/12/2025 - Received text with a photo of the guard saying they will ship it and I call my credit card company to place the chargeback on hold.

11/14/2025 - Receive a bill from the ClearGuard for $73 saying they didn't charge me for the second tray reinforcement, bear in mind the charges are automatically added using their ordering system, not like I can pick and choose what to add and also that I paid $40 for expediting the second item which clearly exceeded their expediting timeline. I paid it to make it go away. They sent a free alignment tool which I didn't need and never used, I would think a credit of $40 for the expediting fee would have been more than fair for my troubles.

11/18/2025 - Received the missing guard and call the credit card company to cancel the chargeback. I do not even think it ever was charged back due to how quickly I placed it on hold (within 1 day of submitting for the chargeback)

I cancelled the product I ordered. After recognizing it would not meet my needs, and poor communication from the company. Despite meeting the refund criteria and multiple attempts to get my money back—including involving the BBB and my bank—the merchant has refused to refund me. I was told by my bank they company refused the refund so it appears your company is not trying to make it right.

Totally bogus operation. Don't expect any product from them or communications from them after they process your debit card.

Scam site reopened under a different name. This guy should be in jail, the FBI needs to take him down for interstate fraud. He had an AZ phone number the last time I tried to contact him. Shopify has zero interest in dealing with people like this. That’s the main issue, they know it’s fraud and keep letting them get away with it.

Sketchy customer service from the start. The impressions weren’t good enough.. okay no problem. I asked them to send a new impression tray or issue a refund. Waited for WEEKS. Called them, texted, emailed. Only after I filled a BBB complaint did they return my emails. To have me pay $9 for a new impression tray. I said since it took so long a fair compromise would be to send the impression trays for free. They said no problem, if I removed the BBB complaint. So they’re holding my $85 hostage until I remove the complaint. Scumbags.

This is complete BS they took the money and won't send me what I ordered. They don't even reply to the emails and noway to communicate.

Purchased on July 15 and I never received the package. USPS says it was lost in transit. The Clear Guard does not reply to my messages or voicemail. If you spend over $400 like I did, you should be aware it is likely they will NOT respond to you or take any responsibility. I had to report them to my credit card company.

They failed to make a fit device over 3 months. I had to go to the post office to return the EMA device 3 times. The website says money back guaranteed but they didn't refund and I had to dispute.
Screenshots of emails available, video of the defective product available.

I decided to purchase a flexible partial with 2 add on teeth. The order process went smooth and was timely. Although I did pay for expedited shipping after I was told my order could take up to 3 additional weeks. When I received the partial, I tried in on and it did not fit properly...talked with a lisp as a result. Immediately took out the partial and contacted CS 2 days in a row. Normally the CS was timely and responsive...now all of a sudden crickets... I waited a week before submitting a dispute with my credit card company. Ironically, 2 months later I receive 2 review requests of their product. I didn't respond as I was in the process of disputing this charge because they never responded to my 2 attempts to reach out DIRECTLY to the CS. I find it a bit dubious that all of a sudden they send me 2 review inquiries but never respond directly to me regarding the information that I already sent saying the product did not work/fit properly.

Here is the return policy, which seems a wonky. How can you know if the product doesn't fit if you don't try it on?
"While it's very rare, if it does happen, just email us to (their support email address which I cannot include in this review). To be eligible for a refund, your item must be returned in the same condition that you received it, unworn, unused, with top and bottom dental stone models and in its original packaging. Adjustments are no charge and are covered under your product warranty with The Clear Guard. In the event the customer adjusts, modifies or damages the product, this voids all warranties and the product is non-refundable. "

At any rate, this started off as a decent experience and now has become a terribly bad experience.

I ordered partial for my upper teeth. It came back fast and the most important the fit is perfect! happy customer:)