I still didn't hear anything from this shop and it is already has been two weeks. My order has been placed on 20 April 2025. Today is 3 May 2025. They didn't update me with any information about s... See more
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Agree with previous reviews. I placed an order for collagen msm plus liquid in January and it's March now, not received product nor any response from emails. Paid £50 for the bottle. Do not order from... See more
I ordered Arnica Gel MSM Plus® 100ml and paid for delivery which they say is 3 days after payment. This was 15 days ago and although I received a confirmation of the order since then I have tried to c... See more
Placed an order for the arnica MSM gel on February 3rd, paid an extortionate £8 for delivery and still waiting for my order to arrive, tried to phone them today after my emails have been unanswered.... See more
Company details
Information provided by various external sources
The collagen shop, has been created to offer our consumers new advanced clinically proved products and treatments that are designed to help maintain healthier and younger skin, hair, nails and promote healthier joints. The collagen that is used is one of the purest forms of protein you can get. Our unique line of Collagen products contain hydrolyzed liquid peptides that derive from natural origins of fish grade. All liquid Supplements are more easily and effectively absorbed in to the body. Orally consumed Liquid dietary products can be 53% more absorbent in to the body than any other traditional capsule or pill. Our expertise in Liquid food supplements began with the collagen line and it is gradually growing in order to cover a broader range of food nutrients and supplements.
Contact info
2 MILL YARD INDUSTRIALESTATE, HA8 5EF, LONDON
- +440203 4170370
- thecollagenshop@mehealthyliving.co.uk
- thecollagenshop.com
Hasn’t replied to negative reviews
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AVOID THIS SHOP!
I still didn't hear anything from this shop and it is already has been two weeks. My order has been placed on 20 April 2025. Today is 3 May 2025. They didn't update me with any information about shippment, so i assume my parcel hasn't even been shipped yet as they said that they will notify me when it has been sent.
AVOID THIS SHOP!!!
Do not order from this site
Agree with previous reviews. I placed an order for collagen msm plus liquid in January and it's March now, not received product nor any response from emails. Paid £50 for the bottle. Do not order from this site
PLEASE AVOID THIS COMPANY
PLEASE AVOID THIS COMPANY, THE CONTACT NUMBER GOES UNANSWERED, AND EMAILS GET BOUNCED BACK. THEY SHOULD BE SHUT DOWN FOR FRAUD, TAKING PEOPLE'S MONEY AND NOT FULFILLING ORDERS. 15 DAYS STILL WAITING
Placed an order for the arnica MSM gel…
Placed an order for the arnica MSM gel on February 3rd, paid an extortionate £8 for delivery and still waiting for my order to arrive, tried to phone them today after my emails have been unanswered.
Think I’ll be having to contact my bank now for a refund!!!
You live & learn I suppose…….
AVOID IF YOU WISH TO RECEIVE YOUR ORDER
I ordered Arnica Gel MSM Plus® 100ml and paid for delivery which they say is 3 days after payment. This was 15 days ago and although I received a confirmation of the order since then I have tried to contact them. Their customer service is non existent, no one answers the phone or emails, but they take your money even if they cannot supply your order. AVOID THIS COMPANY.
Great service!
Good product that works well x
Excellent service excellent product
Love the new packaging
I was recommended this Collagen by a…
I was recommended this Collagen by a friend, and it has really helped to improve the skin on my face and body. Highly recommend.
I have just bought collegen extra.
I have just bought collegen extra. The product tastes horrible! Very expensive and does not have calories per dose, which for someone who is trying to loose weight is extremely important. Not sure if it works yet.
nice product help my mother feel comfort
smooth and quick supply!
Excellent product and service .
Yes I rate this product highly - have a foot injury and it’s helping it heal - I’m certain .
Fast processing and sending
Very good customer service !!!!
I have purchased Durotone from The…
I have purchased Durotone from The Collagen Shop on several occasions now, and not only is the product itself really, really good, but the customer service is nothing short of excellent. Top marks!
Very good....Very fast thanks
Warm rekommend for that company....the products are very value
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