I've ordered a couple of items through this company and even though i've had an email and no photo proof that it's been delivered. I've sent a couple of emails and getting no response from them. I've... See more
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See what reviewers are saying
Initialy i would like to share my truly appreciations to the entire staff for the fast contribution. Few months ago i tried Booster 1 in order to prepare myslef for the upcoming summer. Around the en... See more
Company replied
Terrible people terrible company claim how amazing they are online but never actually follow through!!! So annoyed ordered a product paid extra for quicker delivery and nothing just the one confirmati... See more
I am very very pleased with the Confidence shop boosters, which in the last 2 months helped me achieve amazing results! I feel that the skin of my belly, my thighs and my breasts zone is lifted, softe... See more
Company replied
Company details
Written by the company
We exist to fight for a prettier, more confident world. All our products are born with a dash of passion. We are here to smash the average beauty industry standards. Nice to meet you - we are The Confidence Shop. Unlock your inner confidence with The Confidence Shop, the leading destination for premium beauty products targeting stretch marks, cellulite, fat burn, skin detoxification, and body tightening. Our natural oil-based solutions deliver visible results, while our eco-friendly, clinically tested, vegan, and cruelty-free approach ensures a guilt-free pampering experience. Sustainability is at the heart of our brand. We ethically source natural oils, ensuring responsible practices that minimize our environmental impact. With every purchase, you can take pride in supporting a brand that is dedicated to preserving the planet for future generations. Indulge in the finest selection of premium skincare and body products. Elevate your skincare routine with our high-quality solutions designed to nourish, rejuvenate, and transform your skin. Experience the visible results of our formulas, carefully crafted to provide the utmost satisfaction and guaranteed outcomes. We don't sell products. We sell confidence.
Contact info
4000, Plovdiv, Bulgaria
- bulgaria@theconfidenceshop.eu
- theconfidenceshop.eu
Breach of guidelines
Great products and good support
Great products and very good results in few weeks. If something goes wrong with the order (which can happen anywhere) you always have support and a quick solution to the problem. Thanks and keep it up!
April 15, 2024
Unprompted review
Reply from The Confidence Shop
Hello Krisztina! Lilly here. We're thrilled to hear you're seeing great results with our products so quickly. Customer satisfaction is our top priority, and we're always here to support you and swiftly resolve any issues with your order. Thank you for your kind words and support! 💓
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Nulla
hi, I placed an order about 3/4 days ago but I still haven't received anything
April 9, 2024
Unprompted review
Reply from The Confidence Shop
Hello Antonia. Lilly here to assist. Could you please provide your order number? This will help us solve your case faster. Otherwise, we won't be able to help you. Thank you for your cooperation; we truly appreciate it.
Where is my order
Ordered over a week ago still haven't had any dispatched information only a confirmation email & money taken out my bank, emailed the company & heard nothing back, where is my order 240406114437
April 6, 2024
Unprompted review
Reply from The Confidence Shop
UPDATE: Hello Kerrie! Lilly here. According to the tracking link on the courier company's website your order was DELIVERED on Mon 15th Apr. We hope you enjoy the products. 💜
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Hello Kerrie! Lilly here to assist you. We apologize for any delay in our response. According to the tracking link your order is dispatched and is on its way to you now. We sent you a tracking link via email, so you can keep track of its location every day.
Ordered over 4 days ago
Ordered over 4 days ago, it’s been 3 full working days and still heard nothing. Emailed them and no reply but money has been taken from my bank!! Not a good start at all.
April 7, 2024
Unprompted review
Reply from The Confidence Shop
Hello Helen, your order was successfully delivered on the 15th April ! 💛
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Hello Helen. Lilly here to help you. Could you please provide your order number? This will help us solve your case faster. Thank you for your cooperation; we truly appreciate it.
I sent the company an email because The…
I sent the company an email because The products don't work. I spent £50 on two products and was sent a free one when I told them I saw no difference. Its been another 3 weeks and still no change. I sent them an email but they haven't responded. My name is Danielle Paradise. I would like a refund please
April 8, 2024
Unprompted review
Reply from The Confidence Shop
Hello Danielle ! This is Liliya, I'm here to assist you. To efficiently address this issue and resolve it as fast as possible, could you please provide the order number and email associated with your order ?
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I'm still waiting on a refund
I'm still waiting on a refund
Allergy to products confirmed by doctor
Website stated full refund if not happy no results 😞 this isn't true
No one is willing to help me I paid 130 pound for products I can't use
April 3, 2024
Unprompted review
Reply from The Confidence Shop
Hello Marie! This is Liliya, I'm here to assist you. To efficiently address this issue and resolve it as fast as possible, could you please provide the order number and email associated with your order ?
Rectified my order
After a bad start and not receiving items due to the delivery company apparently. The Confidence shop have now sent me the set I wanted and a free gift, I look forward to trying them. Thank you
March 31, 2024
Unprompted review
Reply from The Confidence Shop
UPDATE :
Hello Donna ! We're extremely happy that we managed to make you feel satisfied about your order, this is always our biggest priority 💓
With Love
Liliya and The Confidence Shop Team
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We've finished reviewing your case and reached a conclusion regarding your parcel. That's why we've emailed you with further details. You can check your Inbox. Thank you.
Kind regards
Liliya
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Hello Donna! This is Liliya, I'm here to assist you. To efficiently address this issue and resolve it promptly and effectively, could you please provide the order number and email associated with your order ?
Just received my product and cannot…
Just received my product and cannot wait to start using it. The customer service has been great; they updated me when my order was dispatched and when it was delivered. It arrived on time within 2-3 working days. Thank you so much!
March 28, 2024
Unprompted review
Reply from The Confidence Shop
Hello Atousa! Liliya here. Thank you so much for your kind words! We're thrilled to hear that you've received your order promptly and that you're satisfied with our customer service. We appreciate your support! 💚
Customer service non existent!!
Customer service non existent!!! I placed my order on the 16th March and still nothing has been dispatched!!’ Have emailed customer service but no reply!!! Tried to call the U.K. number they have on the email and it says it’s the wrong number! This is really bad and not professional at all not to be able to talk
to them.
Order has been received with delay.
March 16, 2024
Unprompted review
Reply from The Confidence Shop
UPDATE: Hello dear Vasso! Your order was delivered on the 25th March according to the tracking link. Furthermore, we also have your confirmation that you received the parcel. We hope you enjoy the products. 💓
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Hello Vasso Andrikou! Liliya here to assist! We apologize if answered with a little delay, but we have hundreds of messages. Could you please help fasten the process of detecting your order location by providing full Order information including order number and the country to which you made the order?
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I ordered the After Pregnancy Set a few…
I ordered the After Pregnancy Set a few days ago and the parcel arrived just on time. I was wondering what the exact order to use the products is and emailed the support team. They were so kind and careful, gave me all the details. I like this brand. Totally recommend!
March 15, 2024
Unprompted review
Reply from The Confidence Shop
Hello Janet! Liliya here ! We're thrilled to hear about your positive experience with the Set! We appreciate your enthusiasm. We're always here to help you on your skincare journey! 💓
Improvement Required
Despite the delay in initial communication after a few attempts from my end requesting an update on my order, I finally received my tracking details once my parcel had arrived. Correspondence could be improved.
March 21, 2024
Unprompted review
Reply from The Confidence Shop
UPDATE: Hello Natasha! Liliya here. According to the tracking link, provided by the courier, your parcel was delivered successfully. We hope you enjoy the products 💜
Hello Natasha! Liliya here. You emailed us once yesterday, this is the only email we received from you. We returned a reply that your order was delivered yesterday and sent you a tracking link to check yourself. I hope you are happy with your products. 💓
It i could do 0 stars i would!
If i could give 0 stars i would!! Absolutely shocking.. delivery stated 1-3 working days!! 2 weeks later still nothing, they eventually replied to me to say something happened with Evri and they will send again with "a free gift as a good gesture" as they seem to say to everyone! and that they will give me the tracking link! No tracking link was given, still no order delivered and now not replying to me. I should have looked at these reviews before ordering as it is definitely a scam!!
March 8, 2024
Unprompted review
Reply from The Confidence Shop
Hello Rosie. Lilly here. We are committed to resolving any possible issues with our customers' orders, so we would like to ask you what your order number is and we will check the situation, as well as the current location of your order. Thank you.
I ordered your products and when it…
I ordered your products and when it went through the it was the wrong order it was meant to be the set sexy booty … set of 3 order number 240229152703 I have tried emailing you 5 times and have had no response the payment is still pending in my account very bad customer service I am trying to get through to you so you send the right order that I ordered and the one that I put through .. your automated email is saying the wrong one I’m starting to think this is a scam
I can see you have replied to my emails? I DID NOT order the set that I put through it was the booty set only after it went through the confirmation was the pregnancy set, you are saying it is £60 this is not true as I had a offer of 20 percent off so would have been cheaper than you actually charged me
March 1, 2024
Unprompted review
Reply from The Confidence Shop
Hello Nicola ! Liliya here :) We've sent you the Set that you initially wanted without any additional charging - Set Sexy Booty, it is expected to be delivered within 3-4 working days. Message us when you receive it :)
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Hello Nicola!
Lily is here to assist you! You've placed an order for Set After Pregnancy, and your payment aligns with these products. We've reached out to you via email to address this matter and ensure we find the best solution. Our goal is to deliver the products you desire, and we appreciate your understanding and patience 💓
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Best products ever
I used mission 1 and 2 from 2 year ago. I can tell that this are the best products ever I have used. It is really visible result. Now I order 2 new for my experience products and I get a gift. I am so impatient for the next results 🤩
February 27, 2024
Unprompted review
Reply from The Confidence Shop
Hello Simona ! Liliya here ! Thank you for your fantastic words! We're thrilled to hear about your positive experience with Mission 1 and 2. We hope you enjoy the new products and the accompanying gift. Amazing results await you! 💓
I used booster 2 for cellulite for 2…
I used booster 2 for cellulite for 2 months and my cellulite is gone. I love this PRODUCTS. I've ordered booster 1 for stretchmarks marks and I can't wait for the results.
December 14, 2023
Unprompted review
Reply from The Confidence Shop
Hello Bilqna! Liliya here ! We're thrilled to hear about your positive experience with Booster 2 for cellulite! We appreciate your enthusiasm. We're confident that you'll be pleased with Booster 1 for stretch marks as well. If you have any questions or need assistance along the way, feel free to reach out to our customer support team. We're here to help you on your skincare journey! 💓
Booster 3 is my all-tme favourite
Booster 3 is my all-tme favourite ! This body lotion leaves an amazing scent on my skin. Like a top quality perfume. It also hydrates perfectly 😍
September 21, 2023
Unprompted review
Reply from The Confidence Shop
Hello Liliya ! We appreciate your wonderful feedback! Your satisfaction means a lot, and we're here whenever you need anything. Thanks for choosing us !
Kind regards
Leyla and The Confidence Shop
Order not delivered after 7 weeks and…
Order not delivered after 7 weeks and every email, Facebook message and Instagram message entirely ignored.
Edit; they only responded due to this review, replying here first before finally replying to my previously ignored emails and now they want their rating increased here just because they finally replied. Apparently they’ve resent a package. I would never order from this shop again and wouldn’t trust their positive reviews here as clearly they pressure customers for them, appallingly bad customer service.
Edit 2; this pressurisation is actually stunning. I did not ask for a gift nor does it repair their terrible customer service; ignoring customers unless they review them where they can’t delete it... I’m more than happy to return whatever you’ve sent “free” as I don’t want it and didn’t ask for it but I haven’t yet received the package, so no I have not accepted the “free gift”. And attempting to buy positive reviews with “free gifts” is disgraceful. Please stop pressuring people to fix their honest reviews of your terrible customer service.
Update 3: calling a customer aggressive for writing an honest review and asking you to stop pressuring people to change their reviews is the real aggressive behaviour and it’s gaslighting. Perhaps spend your time actually responding to your customers in the first place, you ignored several emails, Facebook messages/comments and Instagram messages and comments across several weeks until I wrote this review. That is not a one off mistake, that is terrible customer service. Do not reply to me again, your company looks worse with every manipulative public response. Stop now.
PSA: do not engage with this company!
February 11, 2024
Unprompted review
Reply from The Confidence Shop
UPDATE :
Hello dear Siobhan,
we never meant to disappoint you. We receive thousands of messages and respond to them in the order of their appearance, based on their date of receiving.
On the contrary, Trustpilot is another platform where we have only a few comments, making it easier for us to respond promptly.
You don't have to change anything, There's no pressure on you for anything, just accept the package when it arrives, we really wanted to apologize for the inconvenience ! That's all! 💓
We have thousands of customers, which wouldn't be the case if our business were fraudulent.
Please, let's try to keep things positive. Just enjoy the products; that's all!
💓
Kind regards
Liliya
The Confidence Shop Team
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Hello Siobhan! We apologized in every possible way, our purpose was never to offend you, mistakes happen every day and we tried to fix ours with a compliment. We will be happy if you receive the products, the package was sent with the most kind emotions. It is not necessary to change your review.
We only want you to know that we cherish our customers. But we are people, we are not machines. Everybody could make a mistake, or return a delayed answer, especially when there are thousands of orders and messages.
Please, we'd like to ask you if you could be not aggressive. 😔 💓 I hope you enjoy the products and will not remember us with bad feelings. Nobody's perfect.
Warm regards,
Liliya
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Hello Siobhan! We apologized for the situation and did our best to show you how important you are to us with a free product and discount. Mistakes happen and we fixed ours. If it's hard for you to appreciate it, you don't have to fix your comment, but it's the best after you have accepted the gifts.
Kind regards
Lilya
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Hello Siobhan Rogers! Lilliya here to assist you!
https://www.evri.com/track/parcel/C00HHA0446765334/details
We sent your order a while ago, but unfortunately, we just learned about an issue with the shipment, we didn't know it wasn't delivered, until you reached out to us. You can see for yourself that the package was sent , but there seems to be a problem on the courier company's tracking link :
ahttps://www.evri.com/track/parcel/C00HHA0446765334/details.
We're not sure about the specifics, but we're committed to resolving this for you. To make up for the delay, which was beyond our control, we'll be resending your package. Additionally, we're including a free product as an apology.
We value your satisfaction, and we want to make sure you're happy with your orders. Please expect the package to arrive at your address within 5-8 working days.
If you have any further concerns or questions, feel free to reach out.
Kind regards,
Liliya and The Confidence Shop Team
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The products bring the results that…
The products bring the results that promise! The prices are good and the quality is great! The customer support is very good!
December 12, 2023
Unprompted review
Reply from The Confidence Shop
Hello, Rusi! We appreciate your opinion! We always try to do our best for our customers! 💓
Kind regards
Lilly
No communication
I have ordered a product on the 28th and I had emailed the customer service: support theconfidenceshop.eu if I could track my order but I still do not have any reply back yet? Could I please know what is happening with my parcel and the estimated time it will be delivered? The order number is 240128040329. The country is United kingdom
January 29, 2024
Unprompted review
Reply from The Confidence Shop
UPDATED :
Hello, dear Areeba !
We emailed you about your case! There was a delay due to stockout, but you will receive your order by the end of the week together with a free gift as an apology for the delay 💖
Kind regards
Lilly
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Hello Areeba! Liliya here to assist! We apologize for the delayed answer, but we have thousands of messages, we will do our best to reply here after we check your case. Could you please help fasten the process by providing full Order information including the country to which you made the order?
Amazing products by The Confidence…
Amazing products by The Confidence shop! Boost the hydration and elasticity of the skin :) My mother and I are happy regular clients
January 29, 2024
Unprompted review
Reply from The Confidence Shop
Hello Maya ! Delighted to hear you and your mother are happy regular clients! Thank you for your kind words about our products. We're thrilled to contribute to your skin's well-being. 😊 💓
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