Thecookingguild Reviews 899

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, most reviewers were somewhat happy with their experience overall. Customers are consistently pleased with the product and its quality, frequently highlighting the knives' sharpness, balance, and comfortable handles. Many find the knives to be well-crafted, durable, and aesthetically pleasing, making them a valuable addition to their kitchen. Conversely, a small portion of people felt dissatisfied with the ordering process and customer service. Some reviewers experienced significant delays in receiving their orders, with a lack of clear communication regarding shipping updates. There are also mentions of unresponsiveness from customer service, particularly concerning inquiries about delayed or missing items.

What people talk about most

Product

People report positive experiences with product, consistently praising the quality and performance of the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the exceptional craftsmanship,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers report significant delays, with... See more

Response time

Customers consistently express frustration with the slow and often non-existent response times. Many report... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers report poor communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received my Kaiju set of knives after a couple of delays and love the look of them. They are incredibly sharp, the handles are comfortable, the knives are well balanced and are easy to handle. My only... See more

Rated 5 out of 5 stars

I’m genuinely impressed with this knife. It’s incredibly sharp, well balanced, and feels solid and comfortable in the hand. Prep work is faster and more enjoyable because it glides through ingredients... See more

Rated 5 out of 5 stars

The Kaiju Series Bone Crusher is by far the most terrifyingly entertaining knife in my collection. I find myself constantly laughing at the ease of use the blade grants me while annihilating bone in p... See more

Rated 5 out of 5 stars

The cooking guild knives are my go to BBQ knives of choice ., I have them on my table for my smoker/and gas grill cooks the blades are easily sharpened and stay sharp throughout my cook my favorite is... See more


Company details

Information provided by various external sources

International package delays: We are seeing package delays in Australia and Canada. If your package still has not arrived please send our customer support an email and we will arrange another knife to be sent out on expedited shipping. Thank you for your patience. Thank you for your support all of us here at the Cooking Guild. We put love and passion into each and every knife that we craft for customers. We hope you enjoy your new blade just as much as we enjoyed making it for you.


Contact info

3.1

Average

TrustScore 3 out of 5

899 reviews

5-star
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1-star

Replied to 41% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

These are absolutely beautiful

These are absolutely beautiful. My boyfriend is in love with these steak knife’s. Had to have them. Spoiled brat but then now I am going to get some. Never thought I’d say a set of knifes are so useful and beautiful!!!

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order for a special edition…

Placed an order for a special edition Clever. Delays on the order with continued excuses for the delivery, which is projected to last over two months from order, and the company's debit of my money. I would be far more accommodating if they didn't bill for the product before shipment. However, it is unacceptable to take my money and not produce a product.

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

Patience and a little communication go a long ways.

Initially I bought my knives back in July. It is now October. I received emails throughout the last few months saying there have been delays due to manufacturing. At first I thought nothing of it. These are hand forged knives after all. After being told it could be December before they shipped, I began to get skeptical. I went and researched past reviews and it was a mixed bag of information. Some people seemed very pleased, while others were upset and claimed to never get their knives or weren't patient enough to wait. I went through the The Cooking Guild social media outlets and was able to make contact with Lei. We can never be too sure that we aren't speaking with pregenerated AI these days, but Lei spoke with me and was able to relate to my questions and it made me feel heard in my requests to know what was going on with my order. We spoke about the delay and Lei was able to help me out and I was able to receive a portion of my order early while the other portion is being finished. I was skeptical I may ever see the knives, but after receiving them, I was able to put the concern to bed. Lei was extremely helpful and heard me in my concerns. The knives I have received already are superb knives and I am extremely excited to get the rest. My Kaiju Bunka is already my daily knife for many of my tasks. If you order, be aware that as this company grows, it is possible for delays to occur. Reach out to them and discuss your options. The Cooking Guild did a great job with me and I went from a skeptic to a believer thanks to Lei and the assistance that was provided.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

There is a lack of customer support…

There is a lack of customer support regarding asking questions via their company email. I purchased their knives on Shop app and haven't received my merchandise. I contacted my bank to dispute the charges for their lack of transparency and due diligence. Buyers please be aware. Thank you.

October 15, 2025
Unprompted review
Thecookingguild logo

Reply from Thecookingguild

Hi, this is Curtis, the founder of The Cooking Guild.

I’m sorry you’ve had this experience. We are a legitimate business and do ship all orders, but your purchase was affected by production delays, which should have been communicated more clearly.

We do have an active support team handling emails, however response times were slower during this period due to a high volume of enquiries. That said, you should not have felt left without updates, and I apologise for that.

The good news is that these knives are now in stock and ready to ship. If your order has not already been dispatched, it should be shipping very shortly. If you would prefer not to wait, we are of course happy to process a full refund.

Please email us again referencing this review so we can locate your order and resolve this promptly. Thank you for raising your concerns.

Rated 5 out of 5 stars

AVOID This Company If You Want Amazing Knives and Even Better Customer Service

I couldn’t be happier with my experience ordering from The Cooking Guild. From the start, their customer service was excellent. They were quick to respond, professional, and genuinely cared about making sure I was happy with my purchase. You can tell they really take pride in their products and the people who use them.

The knives are incredible. They’re beautifully made, perfectly balanced, and cut like a dream. You can feel the quality the second you pick one up. I’ve been using mine for a while now, and they still look and perform like the day I got them. The craftsmanship and durability are seriously impressive, especially for the price.

Shipping was fast, everything was packaged perfectly, and the value for what you get is unmatched. These are professional-quality knives without the insane price tag.

I loved them so much that I bought a couple of sets as gifts for friends, and now everyone’s hooked. The knives are always the talk of every party or cookout I host, and people can’t stop asking where they’re from. I even take my Cooking Guild filet knife out on fishing trips, and every charter captain I meet wants one. They always say they’ve never seen a knife with that kind of flexibility and precision, and it skins fish like nothing else out there.

It’s rare to find a company that delivers this kind of quality, service, and attention to detail, but The Cooking Guild does it effortlessly. I’ll be a customer for life and can’t recommend them enough to anyone who takes pride in their cooking or just appreciates a really well-made tool.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Got a damaged clever and sent pictures…

Got a damaged clever and sent pictures was assured they make it right now I'm not get any response. This company just takes your $$$ and no matter they don't do good business and don't care about there customers beware don't shop here.

September 18, 2025
Unprompted review
Thecookingguild logo

Reply from Thecookingguild

Hi Alexander, this is Curtis, the founder of The Cooking Guild.

I’m sorry to hear about this and I want to be very clear that we absolutely do stand behind our products. Every cleaver we sell comes with a free lifetime warranty.

If your cleaver arrived damaged and you’ve already sent photos, we will replace it. There’s no issue there at all. A damaged knife is not acceptable, and we would never expect you to keep it.

The lack of response is not intentional. We experienced a backlog in support tickets, which slowed replies, but that does not mean your case has been ignored.

Please email us again and reference this review and your original ticket so we can locate it quickly and send a replacement cleaver out to you with no hassle.

We do care about our customers, and I’m sorry this has been your experience so far. I’d like the chance to

Rated 1 out of 5 stars

I made an order in mid March for my…

I made an order in mid March for my wives birthday in mid April. Did not receive the order. Tried to reach out to them and they responded on a chat message saying the delivery date kept being pushed out. They did charge my credit card, but will not send the product. Tried to reach out but now there is no phone number or chat, just an email they won't respond to. Going to try to get the credit card company involved and get my money back.

March 11, 2025
Unprompted review
Thecookingguild logo

Reply from Thecookingguild

Hi, this is Curtis, the founder of The Cooking Guild.

I’m sorry this order did not arrive in time for your wife’s birthday. I completely understand how disappointing that would be.

I want to clarify that we do not take payment without intent to ship. Your order was affected by production delays, which is why the delivery date was pushed back. We should have communicated this more clearly at the time, and I apologise for that.

The good news is that these knives are now in stock and ready to ship. If your order has not already gone out, it should be shipping any day now. Please email us referencing this review so we can confirm the status immediately.

We do not operate a phone line, but we do have an active support team handling emails. Response times were slower during the delay period due to high enquiry volumes, but we are working through all tickets as quickly as possible.

Thank you for raising this, and I hope we can now get this resolved for you quickly.

Rated 5 out of 5 stars

Kaiju knives

I received Talon and Bunka. Both are great, sharp, comfortable to handle (contours to the hand very well), weight of the knives from end to end are well balanced. I used both to slice, chop the vegetables. Those knives made my process of slicing and chopping easy, quick, and comfortable. I highly recommend those knives for everyone.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

The Kaiju Warriors

The Kaiju knives look like culinary warriors. Their rustic-forged textures, bold contours, and mosaic-pinned pakkawood handles make them more than tools—they’re statement pieces. Leave them on your countertop and they’ll spark conversations before being lifted.

Full-tang construction paired with ergonomic pakkawood handles ensures these blades feel planted, even during heavy-duty tasks. The Talon’s precision hole, for instance, grants that added layer of control during delicate trims.

The Kaiju Series doesn’t just equip your kitchen—it elevates it. With precision steel, ergonomic design, and striking aesthetics, these knives cater to cooks who want tools as relentless and refined as they are. Yes, they demand respect (and perhaps a bit of patience to receive), but in return, you gain a set of blades crafted to conquer every cutting task—and look gloriously fierce doing it.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Best knifes to ever use

Best knifes to ever use, there all amazing in there own way , getting to use them at home at work has also been amazing, these knifes are great I would recommend buying from them they sell good knifes

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

I've been a fan of The Cooking Guild…

I've been a fan of The Cooking Guild for a couple of years and LOVE every knife I get from them, but man, this new Kaiju series.

Not only do they look sleek, modern, and amazing . . . they cut like nothing I've seen before, it's almost like magic!

I highly recommend the Kaiju series (or any of their other knives too). Quality and workmanship it wonderful and customer service is top-notch.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Worth the Wait!

Finally got these knives after a delay in shipping, but these knives were worth it. They feel right in my hands and not to mention they are sharp!! Paper test passed for me and also the tomato test so I am extremely satisfied with this knife.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great knives, amazing customer service

I had ordered the kaiju series the day that it released. I waited for the order to come and it took a few weeks after my promised delivery date but they did come, and I was offered a $20 voucher for the delay. I was notified as soon as the knives were ready to ship and now that I have received them I can say they were by far worth the wait. Just amazing quality and the best knives I have ever used. I will always point people to the cooking guild if they want good knives

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Kaiju Bundle

I received a Kaiju bundle a few days ago: sharpest knife out of the box I've ever owed. Ease of use make them very enjoyable. I will definitely buy more of this series!

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Quality beyond the blade

The thickness of the blades, the depth of the blade, and the handle is comfortable. Easily replaced every kitchen knife for life im sure quality exceeds.

July 30, 2025
Unprompted review

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