Thecookingguild Reviews 899

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, most reviewers were somewhat happy with their experience overall. Customers are consistently pleased with the product and its quality, frequently highlighting the knives' sharpness, balance, and comfortable handles. Many find the knives to be well-crafted, durable, and aesthetically pleasing, making them a valuable addition to their kitchen. Conversely, a small portion of people felt dissatisfied with the ordering process and customer service. Some reviewers experienced significant delays in receiving their orders, with a lack of clear communication regarding shipping updates. There are also mentions of unresponsiveness from customer service, particularly concerning inquiries about delayed or missing items.

What people talk about most

Product

People report positive experiences with product, consistently praising the quality and performance of the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the exceptional craftsmanship,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers report significant delays, with... See more

Response time

Customers consistently express frustration with the slow and often non-existent response times. Many report... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers report poor communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received my Kaiju set of knives after a couple of delays and love the look of them. They are incredibly sharp, the handles are comfortable, the knives are well balanced and are easy to handle. My only... See more

Rated 5 out of 5 stars

I’m genuinely impressed with this knife. It’s incredibly sharp, well balanced, and feels solid and comfortable in the hand. Prep work is faster and more enjoyable because it glides through ingredients... See more

Rated 5 out of 5 stars

The Kaiju Series Bone Crusher is by far the most terrifyingly entertaining knife in my collection. I find myself constantly laughing at the ease of use the blade grants me while annihilating bone in p... See more

Rated 5 out of 5 stars

The cooking guild knives are my go to BBQ knives of choice ., I have them on my table for my smoker/and gas grill cooks the blades are easily sharpened and stay sharp throughout my cook my favorite is... See more


Company details

Information provided by various external sources

International package delays: We are seeing package delays in Australia and Canada. If your package still has not arrived please send our customer support an email and we will arrange another knife to be sent out on expedited shipping. Thank you for your patience. Thank you for your support all of us here at the Cooking Guild. We put love and passion into each and every knife that we craft for customers. We hope you enjoy your new blade just as much as we enjoyed making it for you.


Contact info

3.1

Average

TrustScore 3 out of 5

899 reviews

5-star
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1-star

Replied to 41% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Quality, value and manly fun!

I have the Dynasty cleaver and recently purchased the Bushcraft cleaver and hanta combo. That set each came with durable sheaths. Really enjoy them. Always a conversation piece when I grill with guests. The knives are great quality and value. These videos are so relaxing. Really want to try cooking outdoors sometime.

April 15, 2023
Unprompted review
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Reply from Thecookingguild

Dear Chad,

Thank you for your business and your trust! We are glad to hear that you are enjoying the knife. Happy Cooking!

Thanks and stay safe!

Best Regards,
The Cooking Guild Team

Rated 4 out of 5 stars

I love to cook

I love to cook, and I hate trying to use a dull knife. I ordered four lives from The Cooking Guild, I couldn’t have been more pleased!!! I use them ALL THE TIME!! The ONLY reason I didn’t give five star, is because since I purchased the knives, I’ve been trying to purchase sheaths for each of them. It has been nearly two months and they are still out of stock. I really need them because we camp in our RV a lot and I need to be able to safely bring my knives.

March 1, 2023
Unprompted review
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Reply from Thecookingguild

Dear Angela,

We're really grateful and appreciate you taking the time to share your rating with us. We are looking forward to being of service to you again soon!

Thank you.


Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Beautiful blades, well crafted and comfortable

I ordered some and they are actually pretty amazing. Balanced, comfortable in the hand and easily cuts and dices just about anything I throw at it. Worth the money.

March 11, 2023
Unprompted review
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Reply from Thecookingguild

Dear Dylan,

Thank you so much for this great 5-star review. We really appreciate your business and your help to share the word about our knives.

Happy Cooking!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

I bought my boyfriend the cleaver and…

I bought my boyfriend the cleaver and sheath! We absolutely love it!!! It’s very very sharp tho so be careful! Definitely ordering more items! Great quality, products, and the best customer service!

April 4, 2023
Unprompted review
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Reply from Thecookingguild

Dear Dalena,

We're really grateful and appreciate you taking the time to share your rating with us. We are looking forward to being of service to you again soon!

Thank you.


Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

The Cooking Guild Kiri Cleaver is AWESOME!

I have the Kiri cleaver and love it! It did pitina a little faster than I expected, but that's very minor IMO. I haven't felt proficient in overall use with anything larger than a standard chef's knife, but that isn't the case with this knife. I really dig the design and weight of this Kiri!

April 1, 2023
Unprompted review
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Reply from Thecookingguild

Dear Scott,

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Happy Cooking!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

I received my knives yesterday and…

I received my knives yesterday and immediately tried them out and yes I am an avid knife connoisseur being I’m a 45 year long professional fish cutter in the industry. All I can say is wow! I am very impressed with the beauty in the steel and the edge on these knives. They will last me the rest of my years. Great craftsmanship!

April 8, 2023
Unprompted review
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Reply from Thecookingguild

Dear Christine,

Your review made our day! We couldn't be happier to hear that you are enjoying the knives. It will make cooking more fun and easier!

We can't wait to be of service to you again soon.

Thank you and stay safe!

Best Regards,
The Cooking Guild Team

Rated 1 out of 5 stars

Will I Ever Get My Knife?

I placed an order on 25th February. I have been given a tracking number and have had a number of emails from Eddie but the tracking would suggest my knife hasn’t moved from Fontana, CA, since 1st March.

Really thinking about cancelling my order. If Men with the Pot are reading any of these posts, The Cooking Guild are letting you down. Your videos (and book) are brilliant. Pity there’s not a UK supplier of the knife.

I wait in hope.

UPDATE 16th April: the knife appears to still be in the same location in California. No movement whatsoever since 1st March!

UPDATE 3rd June: my knife has still not moved a millimetre. Two weeks ago I asked for a refund. I was asked to give them another chance and this time they would use FedEx to ensure the knife would be with me within seven days. Still no sign of a purchase!!!!!

April 4, 2023
Unprompted review
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Reply from Thecookingguild

Dear John,

We are so sorry for the delays. Rest assured this will be forward to our support team and will get back to you the soonest.

Thank you for your kind understanding.

Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

What a knife…

Absolutely love my men with the pot knife.
I’d been eying them off since I saw one of the first outdoor cooking vids and that sold me that I had to get one.
Great quality, razor sharp, beautiful leather sheath, well balanced and feels great in the hand. Postage from the UK to Aus was a little slow but that’s world postage for you, I inquired about postage speed and got a helpful prompt response which was great. 10/10 would recommend.

March 14, 2023
Unprompted review
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Reply from Thecookingguild

Dear Justin,

We're really grateful and appreciate you taking the time to share your rating with us. We are looking forward to being of service to you again soon!

Thank you.


Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

I initially had difficulty getting my order…

I had difficulty getting my order delivered - US to UK perhaps the issue? - Anyway, Eddie and Curtis were amazing - they worked hard to get my order to me, even changing couriers to try to achieve this. I did eventually get my order and these knives are superb! Would definitely recommend them - the company and the knives. Thanks, both of you - great service and great products!

March 30, 2023
Unprompted review
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Reply from Thecookingguild

Dear Mrs. Tracey,

This review made our day! We are so grateful for your kind words. You can always visit our website for more exciting must-have knives!

We can't wait to be of service to you again soon!

Thank you!

Best Regards,
The Cooking Guild Team

Rated 1 out of 5 stars

Hidden costs

Hidden costs. I ordered a set of 3 knives, I haven't cut them yet, but I had to pay customs duty. As I read there are many complaints. A self-respecting company should warn customers that there are additional customs costs in Europe. To be honest, after adding the hidden costs, I could have bought a much better knife in Europe

March 29, 2023
Unprompted review
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Reply from Thecookingguild

Dear Marcin,

Thank you for raising this matter with us.

We understand your concern about customs duties. Please be advised that customs duties and taxes are not charged by TCG, as this is also mentioned in our refund policy, which is available on our website. Also, we are located in the US and therefore, if you place an order outside your resident country, you are subject to customs duty and taxes for importing goods. We also suggest our future international customers to inquire or do research on the customs duty before making an order to avoid any confusion.

Should you have any further clarifications, please email our support at support@thecookingguild.com. Thank you!

Regards,
The Cooking Guild Team

Rated 1 out of 5 stars

Major customs charges for GB buyers

Unfortunately - beyond how good their knives may be, for any UK buyer, they should expect to get an additional customs charge of approximately £90.

No warning from Cooking Guild in the buying process that this should be anticipated (Only reference to potential customs charges at all - which Cooking Guild support told me I should have read - was on their Refunds page which mentioned it only in the context of if you're returning goods to them).

In my back and forth correspondence with support, I was told that "...we believe you are aware that importing goods outside the UK is subject to customs fees/duty." (I wasn't) and that "Most of our UK customers that received their orders have no complaints about receiving their order and the charges imposed." (Having looked at the other reviews from other UK buyers, they do definitely have complaints.)

I barely ever write reviews but this experience triggered me enough to want to bring attention to it. Good luck all.

March 9, 2023
Unprompted review
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Reply from Thecookingguild

Dear Sarah,

We our so sorry we didn't meet your expectations. Our support manager has reached out to you and explained you why we can't refund the custom fee as it was not charged by us. You can reply on our support manager if you have any questions.

Thank you.

Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Damaskus knife and a sheath

Bought a Damaskus knife and a sheath. Had some trouble with the delivery due to costums, but that's not the Cooking Guiles fault. I had close contact with costumer service all the way. They did a very good job. I highly recomend the Cooking Guild! :D

March 9, 2023
Unprompted review
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Reply from Thecookingguild

Dear Kenneth,

We're really grateful and appreciate you taking the time to share your rating with us. We are looking forward to being of service to you again soon!

Thank you.


Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Got em - Love em

I have received my knives, and they are everything you said – perfectly sharp, perfectly balanced and just plain perfect!!!

Thanks,

CTew

March 9, 2023
Unprompted review
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Reply from Thecookingguild

Dear Carla,

Thank you for sharing us your experience with our knife and for taking the time to leave us a 5-star rating – it’s much appreciated!

Happy Cooking!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

A Chefs Take on Cooking Guild Knives

My mum and my grandma were both chefs. So I’m no slouch in the kitchen and I love a hood knife. I have a block of Henkel, Wusthof and Sabatier knives that I sharpen by hand. I loved the look of the Cooking Guild bushcraft bundle and filet knife and I knew I needed to bone a Turkey. From the moment I opened them I knew they were special. Razor sharp, perfectly honed and balanced. These knives have become my go to for everything. I cannot recommend them highly enough and I cannot wait to grow my collection.

March 8, 2023
Unprompted review
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Reply from Thecookingguild

Dear Christopher,

Thank you for the wonderful review and for taking the time to share your feedback with us. Kind folks like you make our job a pleasure.

We’d like to thank you again for purchasing our product and for the opportunity to serve you!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Excellent Product-Service-Delivery

Excellent product, customer service, and super-fast option delivery, all the way here to my Aotearoa kitchen - nothing like what MWTP do, but it will do the trick, especially with the amazing cleaver, and my new Kiritsuke Titanium San Mai Steel Knife set. Suer-razor sharp, I love them, makes preparing food and working in the kitchen exciting. THANK YOU MWTP!

March 7, 2023
Unprompted review
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Reply from Thecookingguild

Dear Happy,

We are incredibly grateful that you took the time to leave us a 5-Star review! Our team is thrilled to receive such a great rating.

Thanks and stay safe!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

I love my knives

I love my knives! Started with the Dynasty Series Samurai Knife Set and within a week of buying it I bought the Nomad Series Clever! Best knife purchase in a longtime! Can’t wait to grow my collection!

December 13, 2022
Unprompted review
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Reply from Thecookingguild

Dear Haven,

We couldn't be happier to hear that you are enjoying our knives. We can't wait to be of service to you again soon.

Thank you!

Best Regards,
The Cooking Guild

Rated 5 out of 5 stars

Well crafted. great weight and feel

I’ve had my Cooking Guild Hanta knife for about 2 years. It is beautifully crafted and has held up well. The weight and feel of the knife is perfect. Holds an edge very well. It is my go to kitchen knife for most tasks.

March 3, 2023
Unprompted review
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Reply from Thecookingguild

Dear Jane,

Wow! Thank you so much for the feedback, and we are over the moon you love your knife.

Your review means a lot to us and lets us know we’re on the right track!

Happy Cooking!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Master Snazan

I bought the Master Snazan back during Covid lockdown 2020. It is the best knife I’ve ever owned. Three years later it’s still the number one knife in my kitchen. Super sharp and easy to keep sharp.

March 3, 2023
Unprompted review
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Reply from Thecookingguild

Dear Gary,

Your review made our day! We couldn't be happier to hear that you are enjoying the knives. It will make cooking more fun and easier!

We can't wait to be of service to you again soon.

Thank you and stay safe!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Dynasty Series Warrior Knife Set

I have the Dynasty Series Warrior Knife Set. Once you use one of these knives, you will understand why people go out of there way to have quality material knives. They are perfection. Weighted evenly and little to no pressure needed for a clean cut. It’s like cutting through warm butter every time. Easy to clean and effortless to use! If I could give more stars I would. Highly recommend! I cannot wait to buy sheaths for these knives. They are so beautiful, everyone who sees them wants to hold them. Sadly, they are sold out as of right now. I’m guessing it’s due to the quality of everything The Cooking Guild offers.

February 26, 2023
Unprompted review
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Reply from Thecookingguild

Dear Taylor,,

Thank you for sharing us your experience with our knives and for taking the time to leave us a 5-star rating – it’s much appreciated!

Happy Cooking!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

These knives really exceeded my…

These knives really exceeded my expectations. I ordered the dynasty series cleaver and chefs knife for my son and he loves them!! I ordered the 5” petty knife for myself and was really really happy with the quality and performance of the knife. I can’t wait to order a couple more!

December 1, 2022
Unprompted review
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Reply from Thecookingguild

Dear Felicia,

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Happy Cooking!

Best Regards,
The Cooking Guild Team

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