The Credit Pros Reviews 

4,154
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,935 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being friendly, knowledgeable, and genuinely helpful, providing a personal and understanding experience. Many people highlight the excellent customer service, noting that agents are patient, professional, and explain processes clearly. The service is often described as smooth, easy, and effective, helping individuals improve credit scores and achieve financial goals. However, some customers noted concerns regarding payment and sales practices. A few felt initial contact was sales-focused, leading to charges without clear progress or service agreement. Individuals reported concerns regarding charges for services they felt were not effectively rendered.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the patience, politeness, and helpfulness... See more

User experience

Consumers find the user experience to be positive, with many describing it as personal, quick, and easy to... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting issues with unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest i... See more

Company replied

Rated 5 out of 5 stars

Employee adam has helped to find more options for the betterment of my life. Showed great service, patience, polite, achieve my requests. Support for his supervisor status.

Company replied

Rated 5 out of 5 stars

I joined credit pros in March 2026. Mr Norman Magallanes helped the firt 2 calls I made to credit pros. He was very professional and answered my in way I could understand. He was able to zero out 2 ac... See more

Company replied

Rated 5 out of 5 stars

I am having a wonderful experience with Credit Pros. I had a great conversation with Dodo. He was patient and understanding. He answered all my questions and concerns in detail. I would highly recomme... See more

Company replied


Company details

  1. Credit Counseling Service
  2. Financial Consultant

Written by the company

The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America. The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,154)

1,833 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable. Agents are just a phone call away and they walk me through the process which is very appreciated 👍

June 23, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic feedback, Mike! We're thrilled to hear that our team provided you with helpful guidance. It's our goal to make the process as smooth as possible for you. Your appreciation means a lot to us!

Rated 5 out of 5 stars

Friendly staff and professional…

Friendly staff and professional processes.

June 22, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback! We’re glad to hear that you found our staff friendly and our processes professional. Providing excellent service and a smooth experience for our clients is always our goal. We appreciate your support and look forward to continuing to assist you on your journey.

Rated 5 out of 5 stars

They have really helped me get back on…

They have really helped me get back on track. And are very understanding and easy to work with.

June 22, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

We're thrilled to hear that you've found our team understanding and helpful! Getting back on track is so important, and we're glad to be a part of your journey. Thank you for your kind words and support!

Rated 5 out of 5 stars

Great customer service and support when…

Great customer service and support when helping their customers. I always get updates on my credit score report

June 19, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Sandy! We're thrilled to hear you had a great experience with our customer service and appreciate the updates on your credit score. Your feedback motivates us to keep delivering the best support possible!

Rated 5 out of 5 stars

I SIGN UP THE CREDIT PROS ITS WORK MY…

I SIGN UP THE CREDIT PROS ITS WORK MY EXPERIANCE NOW I HAVE BETTER CREDIT! HIGHALY RECOMMANDED EVERY ONE.

June 20, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We're thrilled to hear that your experience with us has led to better credit. Your recommendation means a lot to us, and we’re here to help others achieve their goals as well. Cheers to your financial success!

Rated 5 out of 5 stars

They're amazing she explained…

They're amazing she explained everything was really nice and extremely helpful

June 19, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Kailanee! We're thrilled to hear that you had such a positive experience. Our team is dedicated to providing clear and helpful support, and your feedback means a lot to us. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Tommy potter was awesome to work with.

June 19, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback, Isaac! We're thrilled to hear that Tommy provided you with great service. Our team is dedicated to helping our clients, and it’s wonderful to know you had such a positive experience.

Rated 5 out of 5 stars

Very good at what they do

Very good at what they do. My score is up in 3.months 100 points.!!!!

June 1, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic feedback, Jodi! We're thrilled to hear your score has improved so much in just three months. Your success is our priority, and we appreciate you sharing your experience!

Rated 5 out of 5 stars

Good service

Good service

June 18, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the great feedback, Adam! We're thrilled to hear you had a positive experience with our service. Your satisfaction is our priority, and we appreciate your support!

Rated 5 out of 5 stars

I am having a great experience with The…

I am having a great experience with The Cresit pros.

May 26, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback, Mary! We're thrilled to hear that you're having a great experience with us. Your satisfaction is our priority, and we look forward to continuing to support you on your journey!

Rated 5 out of 5 stars

Wonderful support from Mike T.

June 18, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Aylesi! We're thrilled to hear about your positive experience with Mike. Our team is dedicated to providing exceptional support, and it’s great to know that you felt well taken care of. Your feedback means a lot to us!

Rated 5 out of 5 stars

Just started with the team so far so…

Just started with the team so far so good very helpful in helping me work thru the correct and honest credit issues

June 17, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your positive feedback, Caleb! We're glad to hear that our team has been helpful in addressing your credit concerns. We're here to support you every step of the way as you work through your credit journey.

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Very thoroughly went over everything that was going to happen

June 17, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Britney! We’re thrilled to hear you found our team easy to work with and appreciated the thorough explanations. Your feedback motivates us to keep providing excellent service. We look forward to continuing to assist you!

Rated 5 out of 5 stars

Excited to get this credit back in…

Excited to get this credit back in shape! Thanks for the help!

June 17, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic review, Kathryn! We're thrilled to hear you're excited about getting your credit back on track. Our team is here to support you every step of the way. Let's make great progress together!

Rated 5 out of 5 stars

Tommy Potter was an excellent customer…

Tommy Potter was an excellent customer service representative and he was very thorough and attentive with all of my questions

June 15, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Danielle! We're thrilled to hear about your positive experience with Tommy. Our team is dedicated to providing thorough and attentive service, and it’s great to know that we met your expectations. We appreciate your feedback!

Rated 5 out of 5 stars

Very professional and personable

Very professional and personable. After speaking with my representative I felt like I will be learning a lot about repairing ,boosting and maintaining a worthy credit score.

June 12, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Cephas! We're thrilled to hear that you had a positive experience and felt well-informed about credit repair. Our team is dedicated to helping our clients achieve their financial goals. We're here to support you every step of the way!

Rated 5 out of 5 stars

Fast Communication.

June 11, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback! We’re glad to hear you had a positive experience and found our communication fast and efficient. We appreciate your support and look forward to continuing to assist you on your journey.

Rated 5 out of 5 stars

Great customer service answered all my…

Great customer service answered all my questions

June 11, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your wonderful feedback, Leanna! We're thrilled to hear you had a positive experience with our customer service team. Your satisfaction is our top priority, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Credit Pros keeps it simple no made up…

Credit Pros is a really great service I love that they make where the payments are simple and will walk you through every step of the way

June 10, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic review, Kenneth! We're glad to hear you appreciate our straightforward approach. Our goal is to provide transparent services without hidden fees. Your feedback motivates us to keep delivering exceptional experiences!

Rated 5 out of 5 stars

Really helped improve my credit.

June 11, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic review, Demetrick! We're thrilled to hear that our services have made a positive impact on your credit. Your success is our priority, and we’re here to support you every step of the way!

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