The Credit Pros Reviews 

4,166
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,889 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely supportive in their credit repair journey. Many highlight the excellent customer service, noting that agents are patient, understanding, and provide clear explanations. People found the overall service smooth, easy to understand, and highly effective in helping them improve their credit scores. However, some customers also noted issues regarding payment, with concerns about charges occurring without clear service agreement or perceived lack of progress for fees. A few other people also felt that they had to argue for satisfaction guarantees or faced difficulties obtaining refunds, sometimes reporting charges for services they did not explicitly agree to.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the patience and helpfulness... See more

Service

Users describe positive interactions with service, highlighting the professionalism and transparency of the... See more

User experience

Reviewers consistently report positive feedback about the user experience, often describing it as great,... See more

Payment

Customers consistently note ambiguous experiences with payment, with some finding the service helpful for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The credit pros are doing a excellent job with the repair of my credit score,my score went from 650 to 480.I reach out to the credit pros and they stepped in and helped me get my score back up I am up... See more

Company replied

Rated 5 out of 5 stars

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest i... See more

Company replied

Rated 5 out of 5 stars

I joined credit pros in March 2026. Mr Norman Magallanes helped the firt 2 calls I made to credit pros. He was very professional and answered my in way I could understand. He was able to zero out 2 ac... See more

Company replied

Rated 5 out of 5 stars

I am having a wonderful experience with Credit Pros. I had a great conversation with Dodo. He was patient and understanding. He answered all my questions and concerns in detail. I would highly recomme... See more

Company replied


Company details

  1. Credit Counseling Service
  2. Financial Consultant

Written by the company

The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America. The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,166)

1,845 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Credit pros have been very helpful in…

Credit pros have been very helpful in my experience workhdy have helped me raise my credit ratinging along side with them. And give them alot I'd good work done in doing so..

May 26, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for sharing your experience with Credit Pros! We’re glad to hear that our team has been helpful throughout your journey and that you’ve seen improvements in your credit rating. We truly appreciate your kind words and support. Thank you for trusting us to help you achieve your financial goals!

Rated 5 out of 5 stars

I always received good customer service…

I always received good customer service support, answers questions and listens with out being interrupted.
I'm not rushed off the phone,
Feel better once my problems are resolved.

April 20, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Cocoa! We're thrilled to hear you had a great experience with our customer service team. Listening and providing support is our top priority, and it's wonderful to know you felt heard and valued. We appreciate your feedback and look forward to assisting you again!

Rated 1 out of 5 stars

* WARNING THIS COMPANY IS A SCAM AND…

* WARNING THIS COMPANY IS A SCAM AND UNDER FRAUD INVESTIGATION **
We contacted credit pros as everyone does to help our credit scores, MY wife and I BOTH signed up for services promised. The credit scores would change after disputes after 30 days, then again after 60 days.. 200 points within 60days is the advertisement... Credit Pros scammed over $2000.00 from myself and wife and niether of our scores changed..NOT EVEN 1 POINT.. We found out 20 days after we signed up that CREDIT PROS was under FRAUD ALERT and was being investigated for this very same thing.. WE IMMEDIATELY WROTE AND CALLED TO CANCEL SERVICES..because Credit Pros had no done their job, and our credit never changed and disputes were NEVER DONE! yet they took money from our accounts every month in 3 different way totaling over 2000.00 and 7 months later credit still has NOT CHANGED A SINGLE POINT..They refused to cancel on documented 13 emails and 7 phone calls.. I then files a victems fraud report with the STATE POLICE and were informed they are doing this same fraud nation wide and we're under federal investigation.. We contacted once more to tell Credit Pros what we found and their money back guaranty and right to cancel they outright refused..We now have contacted the authorities and our bank. We filed fraud claims with both and the bank refunded ALL MONIES under the consumers fraud act..
DO NOT DO BUSINESS WITH CREDIT PROS OR FACE THE THOUSANDS WE DID IN LOSS, DISRESPECT AND DOWNRIGHT SCAMMING TO MAKE A BUCK.. 2000.00 FROMUS.. HOW MANY OTBERS NATIONWIDE ARE PART OF CREDIT PROS SCAM..DONT BE THEIR NEXT MARK.. BEWARE.

January 5, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for sharing your feedback. We were unable to locate an account associated with this review, which prevents us from looking into your concerns further. We'd encourage you to reach out to our Client Success team directly so we can work toward a resolution. You can contact them at 973-233-4388 or email support@thecreditpros.com. We hope to connect with you soon.

Rated 5 out of 5 stars

Daniel gave excellent service

Daniel gave excellent service. Highly recommended.

May 22, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Joan! We're thrilled to hear that Daniel provided you with excellent service. Your recommendation means a lot to us. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Thank you!

Thank you so much for your help in helping my husband and I understand our credit and for helping us fix it.

May 21, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We’re truly grateful for the opportunity to help you and your husband better understand your credit and work toward your financial goals. It’s always rewarding to know our team made a positive impact. Thank you for trusting us to be part of your journey!

Rated 5 out of 5 stars

Great service…very informative

Great service…very informative

May 21, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Kareem! We're thrilled to hear you found our service informative. Your feedback motivates us to keep providing top-notch support. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Had a great Chat with Tommy Potter at…

Had a great Chat with Tommy Potter at The Credit Pro, looking forward too making my credit grow.

May 21, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Susanne! We're thrilled to hear about your positive experience with Tommy. We're excited to support you on your journey to better credit. If you have any questions or need assistance, we're here to help!

Rated 5 out of 5 stars

The agent was extremely helpful and…

The agent was extremely helpful and patient, explaining the way the Credit Bureaus operate and the Services that the Credit Post can provide.
I recommend this company.

May 19, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic review, Isaac! We're thrilled to hear that our agent provided helpful insights and guidance. Your recommendation means a lot to us, and we’re here to support you anytime you need assistance with your credit journey.

Rated 1 out of 5 stars

Just Another Scam

I searched for a credit repair company to help me with some inaccuracies on my credit reports. I found the credit pros having very good reviews on trust pilot, and without having knowledge of their process, I was unable to discern that these were unreliable reviews, as most of the dates were within the 45 to 60 day (response time) window it takes to see results. Therefore, I went to their website, paid their fee for subscription and attempted to begin to identify the misinformation on my credit reports from the 3 major agencies. I found that I was only allowed to access one agency, and in fact only one area (credit inquiries) - this was as far as I was permitted to proceed. The on boarding process promised a consultation with a repair specialist, so I figured I could address the problems at that point. I continued to explore the members area to continue the identification of issues I needed addressed on their website. In four days, no emails were received. No contact of any kind by specialists or consultants - the only evidence of progress was the charge on credit card. When I had determined, there was nothing more I could do on the members website I initiated a chat and confirmed this. I ask for cancellation of my subscription and a refund. A bot in the chat window referred me to a customer service rep who offered excuse after excuse and attempted to convince me to allow the to continue to ride the so-called 45-60 day investigation time frame so that my fees could be escalated to an additional $197.00/month@likely two additional monthly charges by that time. I have previously disputed erroneous information myself in the past at a much faster rate for only the cost of my own time. Unfortunately, I thought it might be easier to allow someone else to do this for me, but I was wrong.

July 3, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience did not meet your expectations. We understand that you were looking for a different experience, and we respect your decision to discontinue the service. As requested, your account was canceled, and your request was honored. While our program is designed to provide personalized credit repair services that typically require time to produce results, we recognize that it may not be the right fit for everyone. We appreciate the opportunity to have served you and sincerely wish you the very best on your financial journey.

Rated 5 out of 5 stars

Very good customer service and very…

Very good customer service and very good communication

May 18, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, April! We're thrilled to hear you had a great experience with our customer service and communication. Your feedback motivates us to keep delivering top-notch support. We appreciate your kind words!

Rated 5 out of 5 stars

Things are going great

Things are going great! They do what they say they will do and are always available to answer any questions you may have.

May 17, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Tracy! We're thrilled to hear you're having a great experience and that our team is meeting your expectations. Your satisfaction is our top priority, and we're always here to help with any questions. We look forward to continuing to support you!

Rated 5 out of 5 stars

Customer service

The people like the people I talked with were very helpful

May 15, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Clint! We're thrilled to hear that our team made a positive impression. We're always here to help and support you. Your satisfaction means a lot to us!

Rated 1 out of 5 stars

Total waste of time

Total waste of time. Canceled after 5 months of being charged without any positive results. They purposely prolonging the process to keep charging you on a monthly basis

May 15, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

We’re sorry to hear that you feel this way and regret that your experience did not meet your expectations. Credit improvement is a process that can vary based on each individual’s credit profile and the responsiveness of creditors and credit bureaus. Our intention is never to prolong services unnecessarily, but to continue working on disputes and challenges while active on the program. We appreciate your feedback and would welcome the opportunity to review your concerns further and discuss your experience directly.

Rated 5 out of 5 stars

Tyson transferred my phone call to…

Tyson transferred my phone call to Ernie and he explained the process of the program to me. He walked me through the entire process and I was able to get the information from him to move forward with my program process. Thanks again.

May 14, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

We're thrilled to hear about your positive experience, Barbara! It's great to know that Ernie provided you with the guidance you needed. We appreciate your feedback and look forward to supporting you throughout your program. Thanks for choosing us!

Rated 5 out of 5 stars

I highly recommend The Credit Pros

I highly recommend The Credit Pros! They will definitely help you get back on track!

May 13, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, David! We're thrilled to hear you had a great experience with us. Our team is dedicated to helping clients get back on track, and your recommendation means a lot. We appreciate your support!

Rated 5 out of 5 stars

Everything went exactly how it was…

Everything went exactly how it was explained…. Nothing hidden… No Hickups…

May 13, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback! We’re glad to hear everything went exactly as explained and that your experience was smooth and transparent from start to finish. We truly appreciate your trust and support!

Rated 5 out of 5 stars

This experience was quick & easy to…

This experience was quick & easy to process. No pressure to proceed as others I have dealt with. I highly recommend.

May 13, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your awesome feedback, Betsy! We're thrilled to hear you had a quick and stress-free experience. Your recommendation means a lot to us. We look forward to assisting you again in the future!

Rated 4 out of 5 stars

I just started my plan

I just started my plan, but I'm looking to get 3best results

May 12, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for your feedback, Shere! We're excited to have you on board and are committed to helping you achieve the best results possible. If you have any questions along the way, feel free to reach out.

Rated 5 out of 5 stars

Easy Process

The process is relatively simple. Employees are knowledgeable on the subjects.

May 12, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback. We’re glad to hear that you found the process simple and that our team was knowledgeable and helpful throughout your experience. We appreciate your support and the opportunity to assist you.

Rated 5 out of 5 stars

Easy to use

I had a live person to help me through the process of getting started

May 12, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Howard! We’re thrilled to hear that you appreciated the personal assistance during your experience. Our team is dedicated to providing support every step of the way. We’re here to help you achieve your goals!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look