Banner for TheDesignerBox Ltd

TheDesignerBox Ltd Reviews 1,186

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and appreciate the excellent prices, often finding great bargains. Many consumers highlight the fast, secure, and well-packaged delivery, noting that items arrive quickly and exactly as described. The overall ordering process is frequently described as smooth and easy, with many expressing their intent to order again. However, some customers also noted issues with their orders, including delayed deliveries without notification and problems with tracking updates. A few people reported receiving incorrect or unsatisfactory items, leading to concerns about refunds and the quality of some products. There were also isolated incidents where parcels were not delivered to the correct address, causing frustration with the resolution process.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting fast delivery, good quality,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and secure... See more

Quality

Clients share positive opinions on quality, with many praising the excellent value and good quality of... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the easy ordering process, fast... See more

Price

People report positive experiences with price, consistently finding great value. Customers frequently mention... See more

Based on these reviews

Rated 4 out of 5 stars

Really good quality product at a great price. I've bought from here before and I will definitely be doing so again n id recommend using designer box

Company replied

Rated 5 out of 5 stars

Amazing experience from start to finish. Customer service is outstanding, very helpful and so quick to reply. I did not expect such a prompt replies. I have ordered Essentials shorts and T-shirt, we h... See more

Company replied

Rated 5 out of 5 stars

Sent back a product a few weeks ago and opt for store credit on accident. Something popped up that I really liked but lost the gift card I was sent - reached out to customer service who resent the gi... See more

Company replied

Rated 5 out of 5 stars

The selection isn’t huge, but the prices are often excellent — I’ve found some real bargains here. Checkout was easy, shipping was very fast, and everything arrived exactly as expected. Would happily... See more

Company replied

Rated 5 out of 5 stars

I am really happy that I found Designer box for Authentic name brands. They have great prices. Great customer service above and beyond very fast. Highly recommend their services if you’re looking to p... See more

Company replied

Rated 1 out of 5 stars

Your DPD courier is crazy! They want to deliver parcels at their own convenience! They give you an option to choose a schedule for redelivery but does not follow it. Did it twice and they still want t... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a balenciaga hoodie. I was a little skeptical at first.If it was a hundred percent authentic. After checking double checking, even triple their checking, it was no hundred percent... See more

Company replied

Rated 5 out of 5 stars

Great selection of goods, some great deals! Appreciate the free fast secure shipping. Pre-ordered something but was kept in the loop about what was happening with the order and delivery, which I appre... See more

Company replied

Rated 5 out of 5 stars

The website was easy to order from and the items came with a code, so the items had to be handed to me & not just left behind the bin, or thrown over back fence. When i opened the packaging, the ite... See more

Company replied

Rated 5 out of 5 stars

there were there to provide needed information to make sure I got the right size. I bought 2 t shirts and they were shipped promptly and without incident. Very happy with my purchase and the custome... See more

Company replied

Rated 5 out of 5 stars

There was a problem with garment I ordered but they got in touch with me straight away and said I could order somthing else with 15% discount or get my money back. Brilliant customer service will defo... See more

Company replied

Rated 5 out of 5 stars

Cannot fault. Had to return an item as too big and exchange for a smaller size which was easy to deal with. Fast and secure delivery, very well packaged. Used twice now and will continue to do so. Hi... See more

Company replied

Rated 5 out of 5 stars

I grabbed so many pieces from them and everything came exactly how it looked online. Quality was on point, packaging was solid, and the whole process was smooth. You can tell this is a great company t... See more

Company replied

Rated 5 out of 5 stars

Really pleased, was worried as you never know when you order online if the products are genuine or even going to arrive. But they were professionally gift wrapped and I will have a happy son at Christ... See more

Company replied

Rated 5 out of 5 stars

The items I have received came well taken care of. Brand new and original items. I was able to check on them since they started the process of shipping in UK until I received them at home. I definitel... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with Designer Box! Their customer service is top-notch—super responsive and incredibly helpful. Any questions I had were answered promptly, and the team went above and beyo... See more

Company replied

Rated 2 out of 5 stars

Struggling to create an account on the website/app. Have tried multiple times, with no luck. Delayed delivery, have not been notified about delay yet Order made two Fridays ago. Delivery was me... See more

Company replied

Rated 5 out of 5 stars

My son purchased a Amiri T shirt. He absolutely loves it. He normally buys Palm Angels but wanted a change. Excellent quality and the price was great! Was very well packaged too and quick delivery

Company replied

Rated 5 out of 5 stars

First time I've used these guys, I will again 100% absolutely spot on delivery time, and packaged amazing, love my little cap bag to her fresh 👌🏻

Company replied

Rated 5 out of 5 stars

What made my experience so well designerbox was the great discount and fast delivery of my items. Also the 4 installments payment arrangement that designerbox offers. This was my first time shopping w... See more

Company replied

Rated 5 out of 5 stars

Ordered a medium but it was to big so exchange for a small , free returns and new item arrived in less than a week ,

Company replied

Rated 5 out of 5 stars

Great range of products at very reasonable prices. My items arrived very quickly, exactly as shown on site and very well packaged. Recommended

Company replied

Rated 5 out of 5 stars

Such great prices for in season clothes and always my first choice when buying bits for my partner. Quick secure delivery too! Only wish is that they also did womenswear!

Company replied

Rated 5 out of 5 stars

Used TDB twice now, great prices, great packaging and fast delivery, on a different level to another online retailer that I recently used. Highly recommended and now my go to site.

Company replied

Rated 5 out of 5 stars

I emailed prior to the purchase and they have good social communication skills and they've helped me find an item that fits me correctly. They really went the extra mile for me.

Company replied

Rated 5 out of 5 stars

Its one of the best fit jeans I purchased, the package arrived on time well packaged and probably the best service I had online in a long time, i will definitely buying more from the designer box. A... See more

Company replied

Rated 5 out of 5 stars

I bought a gift for my son and it came as fast as Amazon Prime (literally)! The shirt looks exactly like it looked online and I'm excited to give it to him. I'll definitely be ordering from here again... See more

Company replied

Rated 5 out of 5 stars

I give five star because they are fast secure good luxury brands with affordable price i love the facts they always on sales.

Company replied

Rated 5 out of 5 stars

Super product, super quick delivery. It actually looks better in real life that it did on screen. Lovely quality. Very happy.

Company replied

Rated 1 out of 5 stars

My husband ordered a D&G T shirt but unfortunately the silver plated disk is upside down !! which makes me rather dubious about this site hence won’t be ordering again !

Company replied

Rated 5 out of 5 stars

Excellent customer service from start to finish. Short delay in stock arrival which was immediately conveyed and new approximate delivery date given. Very happy customer will buy again for sure.

Company replied

Rated 5 out of 5 stars

I been shopping with you lot for 2 years now very happy with the sales you lot have and shipping is packed carefully and shipped quickly.

Company replied

Rated 5 out of 5 stars

I love shopping here this is my go to place the customer service is always on point they always keep they word 10 stars ⭐️

Company replied

Rated 5 out of 5 stars

Great choice of clothes, exactly as described and quick delivery. Ordered lots from these guys and will continue to do so.

Company replied

Rated 5 out of 5 stars

This company is best one out there best quality product at a good price first time I bought from them I will definitely be buying again I strongly recommend using designer box for best quality and... See more

Company replied

Rated 5 out of 5 stars

After a previous disappointing experience I was more than impressed with the service I received on this occasion. Fast delivery, great items and great price. Thank you

Company replied

Rated 5 out of 5 stars

My Loewe T-Shirt came quickly and was very well packaged. Will definitely be purchasing more in the future.

Company replied

Rated 5 out of 5 stars

Good service & fast delivery from DPD. My loewe came with all proper tags. I will definitely order again

Company replied

Rated 5 out of 5 stars

Great all round from the ordering service, deliveryvyobthe product, did what they said on the tin, simples!!!

Company replied

Rated 5 out of 5 stars

Brilliant product at an amazing price.comes packaged looking so expensive.definitely use again

Company replied

Rated 1 out of 5 stars

I ordered a package worth €1305 on 24 July, and to this day I have received neither my order nor my money back. I have been waiting for weeks, and every time I contact them I get excuses and promi... See more

Company replied

Rated 1 out of 5 stars

Terrible customer service. I placed the order on Dec 21st 2025, it says 1-2 business day delivery, but my package hasn’t even been shipped yet. I contacted they requested for information that no reta... See more

Company replied

Rated 3 out of 5 stars

I've loved the products that have arrived. What I didn't like was a recent order that was taking weeks. I finally reached out and days later responded and said my order was delayed due to customs. Wee... See more

Company replied

Rated 5 out of 5 stars

Great I purchased a Loewe shirt and an acne studio and it was what I expected will be shopping here again . Glad I found you guys

Company replied

Rated 4 out of 5 stars

Good price, authentic and good quality . Iam really happy with my Alexander mcqueen tshirt. I recommend people to shop to the designer box. Fast delivery.

Company replied

Rated 3 out of 5 stars

I ordered a Givenchy T-Shirt from The Designer Box. When the T-Shirt arrived I was immediately dubious about the authenticity. I own several genuine Givenchy T-Shirts & the feel of the material on the... See more

Company replied

Rated 1 out of 5 stars

Purchased a Loewe JW Anderson crewneck. Seemed off when I got it and actually took it to the Loewe store and my suspicions were confirmed by their OWN employees. Tried leaving a review before but they... See more

Company replied

Rated 1 out of 5 stars

I never received the parcel. According to the company, it was delivered to number 61, while I live at number 89 (second floor). Yet they claim I – Anwar Sharif – signed for it. That’s impossib... See more

Company replied

Rated 5 out of 5 stars

Wonderful company item came quickly and nicely packaged have just placed another order very happy

Company replied


Company details

  1. Men's Clothing Store

Written by the company

TheDesignerBox is a premium online destination for designer menswear, based in London, UK. We specialise in offering authentic pieces from globally recognised brands such as C.P. Company, Canada Goose, Stone Island, and many others - always at prices below traditional retail. Our goal is to make luxury fashion more accessible without compromising on quality or service. Whether you're looking for the latest drops or timeless staples, our curated selection is designed to meet the needs of modern, style-conscious men. We ship globally and offer dedicated customer support to ensure a smooth shopping experience from start to finish. At TheDesignerBox, we value authenticity, great service, and excellent value. Thank you for choosing us - we look forward to helping you elevate your wardrobe.


Contact info

Discover TheDesignerBox

See why customers love us - shop our new arrivals before they're gone.

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Favorite site

Great prices..Great brands..extremely fast delivery

January 5, 2026
Unprompted review
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Kent,

Thank you so much for your continued support! It’s fantastic to hear you’re enjoying our brands, prices, and speedy delivery. We really appreciate your loyalty and can’t wait to welcome you back again soon for more exciting pieces!

Kind regards,

James @ TheDesignerBox

Rated 4 out of 5 stars

First time using this company

First time using this company . Professional from start to delivery

December 30, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Patrick,

Thank you so much for your kind words! We’re delighted to hear your first experience with us was smooth from start to finish. We look forward to welcoming you back again soon!

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars

Nice shirt and it’s authentic

Nice shirt and it’s authentic. Will be back soon. Fastest shipping

December 30, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Kwame,

Thank you for your feedback! We’re so glad to hear you’re happy with your shirt and our speedy delivery. We look forward to welcoming you back soon!

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars

I give five star because they are fast…

I give five star because they are fast secure good luxury brands with affordable price i love the facts they always on sales.

December 30, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Roland,

Thank you so much for your fantastic review! We’re thrilled to hear you love our selection and enjoy keeping up with our sales. Your support means a lot, and we can’t wait to welcome you back for your next order!

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars

First time I've used these guys

First time I've used these guys, I will again 100% absolutely spot on delivery time, and packaged amazing, love my little cap bag to her fresh 👌🏻

December 30, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Stuart,

Thank you so much for your kind words! We’re really pleased to hear everything went smoothly with your first order, from the delivery timing to the packaging. It’s great to know you loved the little cap bag touch too!

We really appreciate your support and look forward to welcoming you back again very soon.

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars

Great T Shirt

My son purchased a Amiri T shirt. He absolutely loves it. He normally buys Palm Angels but wanted a change. Excellent quality and the price was great! Was very well packaged too and quick delivery

December 30, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Claire,

Thank you so much for taking the time to share your feedback!

We’re delighted to hear your son is so happy with his Amiri T-shirt and that everything arrived quickly and well presented. It’s great to know you were pleased with the overall experience and packaging.

Thank you again for your support and we hope to see you back with us again soon!

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars

Well packed high standard product

Well packed high standard product

January 6, 2026
Unprompted review
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Owusu,

Thank you for your kind words! We’re so glad to hear that your order arrived safely and that you’re happy with it. We really appreciate you taking the time to leave a review, and hope to welcome you back again soon!

Kind regards,

James @ TheDesignerBox

Rated 4 out of 5 stars

Speedy delivery

Speedy delivery, packaged well. Merchandise as described. The sizes were a little off, Medium fit as a large.

December 22, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Chantal,

Thank you for your feedback! We’re glad to hear your order arrived quickly and well-packaged. We appreciate your note about the sizing and will make sure to pass it on to help improve our product descriptions. We hope you’re enjoying your items and look forward to serving you again soon!

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars

Ive always had great items from here…

Ive always had great items from here and brilliantly packed in great boxes.ordered late for Xmas but still got in time for Xmas.

December 23, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi C,

Thank you so much for your lovely feedback! We’re thrilled to hear that your items arrived in time for Christmas and that you’re happy with the packaging. We really appreciate your continued support and look forward to serving you again soon!

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars

Ordering online was easy

Ordering online was easy. I received my package quickly. Thank you.

December 29, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Tricia,

Thank you for your kind feedback! We’re so glad to hear that your order was quick and easy, and that it reached you promptly. We hope you enjoy your purchase and look forward to welcoming you back soon!

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars

The website was easy to order from and…

The website was easy to order from and the items came with a code, so the items had to be handed to me & not just left behind the bin, or thrown over back fence.
When i opened the packaging, the item was also placed in its own personalised TheDesingerBox zip bag.
Just that little extra, that they dont have to

December 24, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Simon,

Thank you so much for your kind words! We’re delighted to hear that your order arrived safely and that you appreciated the little extras like the packaging. We always aim to go the extra mile, and it’s wonderful to know it made a difference.

We hope you enjoy your items and look forward to welcoming you back soon!

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars

Great

Great! Well-packaged and fast delivery.

December 29, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi ithinking,

Thank you so much for your kind words! We’re thrilled to hear your order arrived quickly and safely. We really appreciate you taking the time to share your experience and hope to welcome you back again soon.

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars

Great service (next day delivery on…

Great service (next day delivery on Xmas eve)
Product was perfect & came in a nice bag

December 23, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Mrs B Henry,

Thank you so much for your kind review!

We’re really pleased to hear that your order arrived quickly and that you were happy with both the product and the packaging. We really appreciate you taking the time to share your experience and hope to see you again soon!

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Aidan,

Thank you so much for your review!

We’re really glad to hear you’re happy with the T-shirt and that the delivery was nice and quick. Your support means a lot to us, and we hope you enjoy wearing it!

We hope to welcome you back again soon.

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars

Baseball cap came on time

That cap game on time and was constantly up dated about delivery

December 22, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Dean,

Thank you so much for taking the time to leave us a review!

We’re really pleased to hear that your baseball cap arrived on time and that you were kept well updated throughout the delivery process. We know how important clear tracking and timely delivery are, so it’s great to know this went smoothly for you.

Thanks again for your support and we hope to welcome you back again soon!

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars

Quick and simple to buy and sent out…

Quick and simple to buy and sent out with the quickness in time for the weekend antics. Perfect 👌🏾

December 19, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Ellis,

Thank you for your great review! We’re really pleased to hear everything was quick and straightforward and that your order arrived in time for the weekend, that’s exactly what we aim for! We really appreciate your support and hope to see you back again soon.

Kind regards,
James @ TheDesignerBox

Rated 1 out of 5 stars

I have sent emails to them 4 times but…

I have sent emails to them 4 times but They never reply. I can't contact them for asking my delivery at all.

December 29, 2025
Unprompted review
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hello Frank,

We’re sorry to hear this, however we’d like to clarify that we respond to 100% of customer emails within 1 business day as part of our customer service standards.

Unfortunately, there are no order details attached to this review, so we’re unable to locate or assist with your enquiry here.

Please ensure you are contacting the correct email address and reach out directly to our customer service team at support@thedesignerboxuk.com with your order number, and we’ll be more than happy to help you with your delivery.

Kind regards,

James @ TheDesignerBox

Rated 5 out of 5 stars
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Barbara,

Thank you for your kind review! We’re thrilled to hear that everything went smoothly and that you continue to enjoy our service. We really appreciate your support!

Kind regards,
James @ TheDesignerBox

Rated 5 out of 5 stars

Very nice premium packaging

Very nice premium packaging, makes me want to buy more items

December 18, 2025
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi David,

Thank you for your lovely review! We’re so glad you enjoyed the packaging - it’s great to hear it’s making you excited for future purchases. We really appreciate your support!

Kind regards,

James @ TheDesignerBox

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I placed the order on Dec 21st 2025, it says 1-2 business day delivery, but my package hasn’t even been shipped yet. I contacted they requested for information that no retailer has ever requested from me (ID and bank statement).
I am going to dispute this, even though you keep saying you’re a legitimate website, your customer service doesn’t reflect so. I have sent couple of emails as well and there is no response.

December 30, 2025
Unprompted review
TheDesignerBox Ltd logo

Reply from TheDesignerBox Ltd

Hi Karen,

We’re sorry to hear you’re unhappy, but we’d like to clarify a few points.

Requests for additional verification (such as ID) are only made when an order is flagged as high risk for potential fraud. This is an industry-standard process used by legitimate retailers to protect customers and prevent fraud, which costs businesses thousands each year. These checks are never requested arbitrarily.

We respond to all customer enquiries within 1 business day. However, emails sent over the Christmas holiday period fall outside of standard business days, and responses resume once business operations reopen.

As there are no order details included in this review, we’re unable to locate the order from this post alone. Please reach out to our support team directly so we can continue assisting you and resolve this as quickly as possible.

Kind regards,

James @ TheDesignerBox

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look