Excellent service and products! I pre-ordered two sets of dice from them, and I let them know I only received one of the sets. Though I didn’t receive a response to that email through another email, t... See more
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Review summary
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Excellent from the dice dungeon. Ordered a couple of products off their website which I found easy to navigate. Order was quickly despatched and received a few days later. Kept informed via email abou... See more
I bought 2 sets of D&D dice for a gift both were excellent quality and had beautiful coloured inlays. One set was on sale so was extremely good value. Speedy delivery and great communication. Will de... See more
Awesome product, the DM was very happy, nice packaging, nice case for the dice, the die itself was better than expected.
4.6
Excellent
378 reviews
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Replied to 33% of negative reviews
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I placed an order well over a month…
I placed an order well over a month ago. It is/was a gift for my sons birthday. It has now been 10 days SINCE my sons birthday, and there is no sign of the parcel. I am really disappointed in this, as you can imagine.
June 23, 2024
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Quick delivery and beautiful dice
June 23, 2024
Very happy with service
I was impressed when I received the dice. I was really excited about them. When I got an email from the company saying that the dice they sent were below their quality standards and that they were sending a new set for free I was even more impressed. I am excited to see the new and improved set that theybare sending
June 23, 2024
Only half of my order came in
Only half of my order came in, the biggest part didn't get here
June 23, 2024
Reply from The Dice Dungeon
Hi Angelo,
Hope you are well. I have just checked your order and you have only received part of your order “we’re still working on the name” dice set because the 2nd part of your order “The Magnus Entities dice set” is a pre order item and will be sent separately in due course as we continue to work through the pre orders. Apologies if this was not clear.
If there is anything else we can help with please drop us an email.
Thank you
Ben
Thank you :)
Great customer service, great products! Ordered items for a birthday present and everything arrived quickly and safely. Really really impressed with the quality of all the items.
June 23, 2024
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Top tier Dice
Used this place for awhile now and have to say always got amazing dice here
June 7, 2024
Great range of dice
Great range of dice, nice little tin as an option. Great gift! Recommended.
May 27, 2024
Highly recommend!
Delivery was very quick and the dice are in amazing condition! I was not disappointed
May 28, 2024
Chaos reigns supreme!
The dice set is really well made. Has a nice weight to it, but isn't too heavy. They look stunning, though some numbers had some of its paint scratched off slightly.
Overall a really nice addition to my dice collection and would definitely order from Dice Dungeon again!
June 6, 2024
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Dice Dungeon Review
Good quality dice, arrived quickly and in good condition, reasonably priced and all round good experience!
May 6, 2024
The company dispatched the item in a…
The company dispatched the item in a reasonable amount of time. Really like the quality of the item I purchased, the pictures do not do it justice they really need to improve on that.
May 1, 2024
First time buying
Quick shipment, amazing quality. I bought a set of dice and a dice tray and am very happy with my purchase!
May 22, 2024
Unprompted review
Unusual and attractive present
Unusual and attractive present - large gold die - was very well received
May 10, 2024
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Highly recommended
The dice are stunning! The storage roll is really good quality too. My son was delighted with them. Well packaged, quick delivery. 5 star service!!
April 21, 2024
die arived promtly and the free was…
die arived promtly and the free was blessed. Every DM needs a pen.It really is a nice pen.
May 8, 2024
Great dice.
Great dice. Feel great to roll with, look good on display. The material feels genuine. Arrived on time and in untouched condition. What more can I say? Worth the money.
May 6, 2024
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Wrong dice sent - apology given and situation resolved well
Revised Review:
Based on the reply below to my initial review, I have amended my review to 4*. Dice Dungeon have acknowledged there were issues with my order, apologised for those issues, and gone out of their way to make things right - I don't think anyone can ask for more than that.I would feel comfortable recommending the service to people on the basis of how this has been resolved and also the experiences of the vast majority who have had a great buying experience with The Dice Dungeon.
Original Review:
Wrong dice were sent initially which was disappointing. I ordered them on a Sunday as I wanted to give them to one of my players the following weekend.
I reported the issue immediately on the Wednesday in the hope that they would be able to expedite a package with the correct dice in time. The team replied over 24 hours later on Thursday evening to say they'd send the dice in Friday's post. It is now a week later from when I reported the issue and I still haven't received the correct dice.
It is a 1* from me as I believe they could have at least sent the replacement dice on next day delivery given it was a mistake on their end, and then I might still have received them on time. I'm sure the dice will be nice when they get here, but I'm afraid I can't recommend this company based on my experience.
April 28, 2024
Reply from The Dice Dungeon
Hi Jonathan,
It is midnight here in the UK but I have just seen your review and wanted to rectify it right away.
First of all I can only apologise for your experience with our service. As hopefully you can see from our other reviews this is out of character for us as we generally pride ourselves on our customer service and ordering experience. That is not an excuse, we have clearly messed up on this order.
What I am going to do is issue a full refund for your order, send the correct set out and add in an extra Bag of Fates metal dice set as a way of an apology.
I will pack it now and post in in tomorrows post to be with you on Friday by 1pm. I will send you an email with the tracking information shortly as soon as I have it.
Apologies again for our mistakes on this order.
Thanks
Ben
Dice Dungeon
Reply from The Dice Dungeon
Hi Mr Jones,
I can only apologies that your metal tin was damaged during shipping. Please email us at contactus@thedicedungeon.co.uk and we will happily send you out a replacement :).
Thank you for your order.
Ben
Dice Dungeon
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