Thedirectoryguys Reviews 125

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting specific individuals for their exceptional support. The service provided is frequently described as outstanding, with many people noting significant improvements in their business visibility, website performance, and overall results. Reviewers appreciate the company's expertise in digital marketing and their ability to tailor services to individual needs. However, some customers were dissatisfied with the service, reporting a lack of measurable improvements in rankings or traffic. A few people also mentioned issues with customer service, describing experiences of unprofessional communication and unresponsiveness, and concerns about how their accounts were managed, including a Google Business Profile suspension.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the professionalism,... See more

Service

Consumers generally express satisfaction with the service provided. Many reviewers highlight the high-end and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the support, professionalism, and... See more

Website

Clients share positive opinions on website performance and management. Customers report significant... See more

Marketing

Customers had positive experiences with marketing. Many reviewers praise the team's expertise in digital... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The DirectoryGuys Canada: Honesty, excellent customer care, tailoring to your needs, EASY TO GET A HUMAN TO SPEAK TO!! If you have been dealing with a terrible web hosting service like Bluehost (wh... See more

Rated 5 out of 5 stars

Baylee and his team have been incredible to work with since I started my new business. They handle my advertising and built and manage my website, and I honestly couldn’t be happier with the result... See more

Company replied

Rated 5 out of 5 stars

We have been using their services for last 3 months and the results are outstanding. We are consistently showing at the top of the rankings- which has directly translated into more business obviousl... See more

Rated 5 out of 5 stars

Anisah went above and beyond to help us out, spent various months until she got our listing approved and posted. They really do go the extra mile to ensure that they're doing the best they can in orde... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Buy beware and avoid at all costs

We worked with The Directory Guys for about a year for SEO services, and unfortunately the experience did not meet expectations. We are running a multimillion dollar Company and the services provided our aggressively low value.

Most of the work consisted of low-quality Google Business Profile posts using images taken from our own social media, often not formatted properly. The monthly reports provided little meaningful insight beyond what we were already tracking ourselves through paid advertising.

We were also concerned with the backlink strategy being used, which appeared to rely on low-quality sources, including slideshow-style videos with little to no engagement or value.

During our time working together, our Google Business Profile was suspended for several weeks, which had a significant impact on our business and raised concerns about how the account was being managed.

I also find it odd that they do not have a google business page, and solely rely on trust pilot for user reviews. This should have been a red flag for me in the beginning, unfortunately I chose to ignore my gut instinct.

Overall, we did not see measurable improvements in rankings, traffic, or lead generation, and the service did not deliver a return on investment. Based on our experience, I would recommend that other business owners carefully evaluate what is actually being delivered and ensure there is clear, measurable value before committing.

Buy beware and avoid at all costs.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Such an amazing service

Such an amazing service! Since they started helping me, I’ve noticed that my Google account is perfectly set up. My visibility to clients has increased, and I always receive detailed performance reports by email, followed by a call to explain the current situation and discuss possible improvements. Anisah is absolutely phenomenal—super patient with my busy schedule, extremely professional, and very friendly.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Casey is such a knowledgeable person to…

Casey is such a knowledgeable person to talk to regarding building, growing and maintaining your online business. She’s been someone I’ve consulted a lot on the future growth of it and still do to this day. Highly recommend her and the company - you won’t be disappointed.

January 17, 2026
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Thank you for the kind words! We’re thrilled Casey has been such a valuable resource for your business growth. Your recommendation means a lot, and we’re excited to continue supporting you!

Rated 5 out of 5 stars

Worth it

Really helps for my new photography business. Always can see my business in top of the page. Appreciate my account manager Casey’s.

May 15, 2025
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Thank you for your feedback! We’re glad to hear your photography business is getting great visibility, and that Casey has been so supportive. We really appreciate you sharing your experience!

Rated 5 out of 5 stars

Worth it!

Worth every business owner to work with them! Casey, my account manager promotes my massage business so well, now most of my customers come from Google. Highly Recommended!

April 19, 2025
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Thank you for your kind words! We’re thrilled Casey has been able to help grow your massage business and drive more customers through Google. We really appreciate your recommendation!

Rated 5 out of 5 stars

Baylee was a pleasure to talk to and…

Baylee was a pleasure to talk to and work with. Broke down the things I couldn't quite grasp, and sped through the topics I was more familiar with.

January 20, 2026
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Thank you for your feedback! We’re glad Baylee could make the process clear and efficient, tailoring the support to what you needed. We really appreciate you sharing your experience!

Rated 5 out of 5 stars

Casey was always there to help us out

Casey was always there to help us out. easy to reach and very supportive. she made the whole process stress free!

December 16, 2025
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Thank you for your feedback! We’re glad Casey could make the process easy and stress-free, and that her support has been helpful. We really appreciate you sharing your experience!

Rated 5 out of 5 stars

My experience with Casey was amazing

My experience with Casey was amazing! She helped me grow my business. Would definitely recommend if you want to take your business to the next level!

January 15, 2026
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Thank you for your kind words! We’re so glad Casey could help your business grow and appreciate your recommendation. We’re excited to keep supporting you on your journey with us

Rated 5 out of 5 stars

amazing SEO service

I signed up my tattoo business with The Directory Guys and have seen significant improvements in visibility. The process was easy, the results were real, and Casey, my account manager, has been amazing to work with.

September 15, 2025
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Thank you for your feedback! We’re thrilled to hear about the improvements in your visibility and that Casey has made the process smooth and enjoyable. We look forward to continuing to support your tattoo business!

Rated 5 out of 5 stars

Excellent Customer Service

I’ve been working with Baylee for a few months now, and my experience so far with this company has been amazing. I’m seeing an improvement on my Google listings ratings, and Baylee has been an absolute pleasure to work with. I would recommend TDG to anyone who is seeking more traffic to their sites or business.

January 22, 2026
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Thank you for your feedback We’re thrilled to hear your Google listings are improving and that working with Baylee has been such a positive experience. We really appreciate your recommendation and look forward to continuing to support your business!

Rated 5 out of 5 stars

I own a catering company and began…

I own a catering company and began during covid when I lost my job , Casey has been my account manager for years now and he's been very supportive, also helped me financially when I needed the extra help

January 22, 2026
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Thank you for sharing your experience. We’re so glad Casey has been able to support you over the years! It’s been a pleasure working with you and seeing your catering business grow, just called your account manager for anything you need

Rated 5 out of 5 stars

I have a dj and av services company and…

I have a dj and av services company and I have been a client with TDG for a couple years now ranking top 3 in all of my city. They also call me every month for promotions and images .

January 22, 2026
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Thank you for your continued trust and support! We’re thrilled to hear your business is ranking so well, and it’s great to know our monthly check-ins and promotions are helping. We look forward to continuing the journey with you!

Rated 5 out of 5 stars

5 star!

Baylee and his team have been incredible to work with since I started my new business. They handle my advertising and built and manage my website, and I honestly couldn’t be happier with the result. The website turned out exactly how I envisioned it. They took the time to collaborate with me and truly brought my ideas to life. Their support, professionalism, and attention to detail have been outstanding.

Thank you so much to Baylee!! :)
Highly recommend!

November 13, 2025
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Thank you for the wonderful feedback! We’re so glad Baylee and the team could bring your vision to life and provide the support you needed. Your recommendation means a lot, and we’re excited to continue working with you!

Rated 1 out of 5 stars

Verbally abusive customer service agent…

Verbally abusive customer service agent “Anisha” I even emailed them back to inform them of her poor service and was never given a response back. I was with this company for approximately a year, I was told I could cancel via email or text. They forced me to get on a phone call not convenient to my scheduling or I would be unable to cancel. They took this opportunity to become aggressive and rude to pressure me into continuing their service.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Run away save yourself

Terrible experience. After 1 month of signing on with them my google was suspended indefinitely, I lost all my reviews and 8 years of trust I had with google. After months I was able to get my reviews back onto a new profile, while apparently they tried and failed consistently. Their refund policy is a sham. The worst decision I’ve ever made in business was hiring this company. I have to stop my self from all the bad things I could say.

July 22, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. Complete scam. They charge for services they don’t do and then defend saying they are done. When asked about there refund policy they deny stating it’s not valid. Strongly recommend staying away from this terrible company. Completely unprofessional. Received over 140 calls from them in then last 2 months because I wished to cancel via email they wouldn’t until I answered my phone. What company or person thinks that’s ok to call someone that much.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

The DirectoryGuys Canada:
Honesty, excellent customer care, tailoring to your needs, EASY TO GET A HUMAN TO SPEAK TO!!
If you have been dealing with a terrible web hosting service like Bluehost (who bought out Hostmonster, thereby coming in to destroy your business) & you instead find The Directory Guys Canada you will find yourself in heaven.
Melissa is amazing.

November 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look