The Draw Shop Reviews 95

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Our company worked with The Draw Shop on a corporate training video and the process was excellent from start to finish. Clear communication, a thoughtful creative process, and a final product we were... See more

Rated 5 out of 5 stars

The Draw Shop produced a fantastic explainer video for our organization. They were creative, collaborative, and very easy to work with. The project stayed on track, timelines were met, and the outcom... See more

Rated 5 out of 5 stars

Fast, Effective, and ProfessionalWe needed a video that captured our brand’s unique message and connected with our audience. The Draw Shop nailed it! They worked quickly, communicated clearly, and del... See more

Company replied

Rated 1 out of 5 stars

Took our money, got halfway through the project and then they literally just stopped responding to everything and disappeared. They stole 15k from us and didn't deliver anything. It's a complete s... See more

Company details

  1. Video Production Service
  2. Animation Studio
  3. Film and Video Producer
  4. Marketing Agency
  5. Video Editing Service

Written by the company

Many businesses are leaving money on the table because they don’t stand out. At The Draw Shop, we use story-based and science-backed formulas to create video content that just works. The Draw Shop, a woman-owned small business, is a premier National and Global Video Production and Marketing Agency focused on providing Full-Service animated explainer and tutorial videos, copywriting services, and graphics for agencies, institutions, companies, and brands in any industry sector. We specialize in exceptional messaging for complex concepts and making content impossible to misunderstand. The team produces video content that utilizes a mix of whiteboard animation, 2D/3D animation, motion graphics, and mixed media for startups to Fortune 500 companies, including Twitter, Cisco, Uber, Aetna, Caterpillar, Thermo Fisher, Bio-Rad Laboratories, Diebold Nixdorf, Google, Lockheed Martin and more. With every piece of content (video, copy, images), The Draw Shop uses cutting-edge marketing tactics and strategy to inspire action and dramatically increase engagement with target audiences. We know that creating content that gets people to take action is critical to attracting more customers and keeping your audience engaged so that you stand out as the best in your industry. Bring us your first question at https://www.thedrawshop.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

95 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The team at The Draw Shop were awesome!

The team at The Draw Shop were incredible to work with. They built me a video funnel from start to finish. The process was so smooth and simple. Best of all is we’re seeing our highest conversions yet. Thanks so much!

October 4, 2023
Unprompted review
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Reply from The Draw Shop

Thank you so much! We love your mission and have thoroughly enjoyed working with you!

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Rated 1 out of 5 stars

I would not recommend.

I hired the draw shop with the understanding that this would be different. They spoke about the value and the speed with which they work.
9 weeks since signing all I got is an HTML file that is supposed to be the landing page.
The ads were not done according to what they promised.
I asked for a refund that was part of their guarantee, and instead of issuing it, they ignored my request and billed my credit card another installment.
I would not recommend this company to anyone.

Edit: the company draw shop flagged my review as false and is trying to get it removed stating it’s a fake review. But I have an email from Summer the CEO referring to this review knowing it’s mine.

They don’t back up their money back guarantee and they just ghost you after you complain.

October 22, 2023
The Draw Shop logo

Reply from The Draw Shop

We appreciate your feedback, although we regret not being able to address you by name due to the absence of identification in your review. Nevertheless, we take all feedback seriously and would like to respond to your concerns to the best of our ability, while also clarifying some important points for potential customers.

First and foremost, while we are unclear who you are, we acknowledge your frustration with the timeline and deliverables. At The Draw Shop, we always strive to meet our clients' expectations for speed and quality. However, it's important to note that project timelines are typically estimated to the best of our ability, taking into account the scope of work, client input, and revisions. We also rely on client feedback to ensure the final product aligns with your vision, which can sometimes lead to unforeseen delays.

Regarding your mention of being billed without your consent, we want to assure you that we have never charged any customer without their explicit agreement and consent. This goes against our principles of transparency and ethical business conduct.

Our commitment is to provide value and deliver on our promises.

We value all feedback and are dedicated to resolving any outstanding issues and improving our services. We are committed to ensuring all of our customers receive the highest level of service they deserve.

In closing, we appreciate your feedback and are eager to work with you to address your concerns and find a solution that meets your expectations should you decide to reach out to us directly. Please reach out to our customer support team, and we will make every effort to address your specific situation promptly.

Thank you for bringing these matters to our attention, and we apologize for any inconvenience you may have experienced during your engagement with us. We look forward to the opportunity to make amends and regain your trust in our services.

Rated 5 out of 5 stars

Super easy process to get a great video made

After watching 1-2 videos on DarrenDaily.com created by Draw Shop we decided to have them make a promotional video for us. Draw Shop staff is great, very organized and in sync with each other. The process was easy and the our video looks great. Will definitely use Draw Shop again for our next video.

September 20, 2023
Unprompted review
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Reply from The Draw Shop

Thank you so much Thomas!

Rated 5 out of 5 stars

Great Team, Great Videos

Working with The Draw Shop has been a great experience. They are easy to work with, responsive, and has consistently given us great videos. We come back to them time and time again for marketing videos of all kind. Thank you The Draw Shop!

March 21, 2023
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Reply from The Draw Shop

Thank you April! We absolutely LOVE working with you!!

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Rated 5 out of 5 stars

Responsive, attentive and great product

Submitted request for video on 13th April and product was delivered 1st of May - very responsive to all comments and moved the project along to meet my deadline. Love the creative imagery and end product definitely recommending them to all my clients and other businesses.

April 13, 2023
Rated 5 out of 5 stars

They say a picture is worth a thousand…

They say a picture is worth a thousand words....well the video you helped us with was worth 100x that! Thanks to the folks at the Draw Shop for guiding us through the process.

April 11, 2023
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Reply from The Draw Shop

Thank you so much, Rob! We love working with you on these powerful explainer videos!

Rated 5 out of 5 stars

Danny the copywriter.

Danny,
Simply submerge himself into the Florida Aquifer and realized that the water in Florida sucks hence the Musa for his inspiration to write a great explainer video That all he cares about his job and he is creative , honest and to the point.
Exactly what we are looking for.
Alan

February 2, 2023
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Rated 5 out of 5 stars

The draw shop has been very fast at…

The draw shop has been very fast at getting my project done. And the communication has been exceptional.

May 22, 2022
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Reply from The Draw Shop

Tim! That is so great to hear. We love working with you on your awesome explainer video!

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Rated 5 out of 5 stars

The Drawshop is amazing and so easy to…

The Drawshop is amazing and so easy to work with, even with our very full schedule!

April 24, 2022
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Reply from The Draw Shop

Thank you so much Dillon! We are thrilled to be working with you on your explainer videos!

Rated 5 out of 5 stars

Turned around our rush project…

Turned around our rush project promptly. Delivered a quality product. Their strict process focus kept everything on track and on time.

February 10, 2022
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Reply from The Draw Shop

Thank you so much David for the awesome review! We loved working with you on your amazing project!

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Rated 5 out of 5 stars

We were starting a new Kitchen and Bath…

We were starting a new Kitchen and Bath Design Studio and were not sure the best way to explain what we did online. Then we found the Draw Shop and their team helped guide us through the process as seamless as possible. Now we have a creative animated video Ad that is very different from our competitors and helps convey our message better than we could ever imagine. Thank you DrawShop Team!! We love you guys!

January 30, 2022
Unprompted review
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Reply from The Draw Shop

Thank you so much, Mark! We love working with you!!!

Rated 5 out of 5 stars

So far I’m excited and glad I finally made this decision

I’m excited about the opportunity to do this protect to draw more attention to my company. The team at the Draw Shop have been excellent. They’ve explained the process and it’s all smooth sailing. I can’t wait to get started on the second whiteboard
drawing

January 17, 2022
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Reply from The Draw Shop

Thank you so much for your review Dr. Lavell! We absolutely love working with you!

Rated 5 out of 5 stars

The Draw Shop did an amazing job of creating the perfect anniversary gift.

The Draw Shop did an amazing job of turning my project around quickly and made things extremely simple. I had my last minute anniversary video done for my wife in about a week. Thank you to everyone on the team.

January 10, 2022
The Draw Shop logo

Reply from The Draw Shop

Thank you, Dave! We LOVED working on your project and with you! What an awesome anniversay gift!

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