Terrible Custumer Services - Disrespect with their clientes
I am really disappointed with this company.
I've order two sleeping bags through their website on March 5th and on the next day I've received an email saying that my order had been dispatched.
I've asked them to deliver my package at a hotel, as I do not live in the UK and my friend, who was staying there, would bring it to me.
Even with the standard delivery the order should have arrived at the hotel on the 10th the latest. But it didn't.
I've contact them to report the problem many times - the first email I've sent them was on the 13th. I've tried to call their offices several times, but always got their voice mail (I ended up leaving a message and they have never returned the call), wrote other emails and only on the 16th they replied my many emails saying that they have sent another package and they also sent me a link to track the order.
My friend was going to check out of the hotel on Friday 17th and I've told this to the company many times before receiving their reply.
On the tracking link the delivery estimate date was Friday 17th, so ok...
But it wasn't delivered on time. On Saturday 18th their update was "We missed you - we'll try again tomorrow" but I wonder how that could be possible, as the delivery should be at a hotel.
To sum up - I've emailed them again (because it is impossible to reach them over the phone) telling my friend has already left the hotel and haven't gotten an answer so far - as usual.
I'm very disappointed and frustrated by the way they treat their clients and I do not wish this treatment to anyone, so avoid buying from this company!!!
Hope you never have to go trough this.
Adriana