Theengineerstore Reviews 

I placed an order on 1 November and paid the full amount. However, the order was not shipped even after three days. I had to contact customer support myself to find out why my order was still not shipped. Only then was I informed that the ordered item was unavailable.

What made this experience even worse was the way the situation was handled.

I repeatedly tried contacting customer support to resolve the issue because the product was urgent for me. However, my calls were not answered, and I did not receive proper communication or a timely solution.

Despite being informed that the product was unavailable and that my order would be cancelled with a refund, I had to wait 13 days just to get the order cancelled.

When I asked, "It has been 10 days. When will you cancel my order?", instead of providing a proper explanation or an apology, I was told that I was annoying them. I was also told that they would cancel the order and that I should stop bothering them.

Is it really reasonable to make a customer wait 13 days for an order cancellation when the product is not even available?

The most frustrating part is that I had already paid the full amount. Since the money was stuck with the store, I could not use it to purchase the same urgent product elsewhere.

Customers should not have to chase a company repeatedly to get a basic update about an order, especially when the company has accepted payment for an unavailable product.

My concerns are:

- Taking full payment without the ordered product being available.
- Not informing customers about unavailability until they contact customer support.
- Not answering customer calls.
- Delaying cancellation for 13 days.
- Unprofessional and disrespectful customer support behaviour.

The order has finally been cancelled after repeated follow-ups, but this does not erase the frustrating experience.

I hope the management takes this feedback seriously and improves its stock management, communication and customer support.

I would not recommend this experience to other customers.

I think its a scam. It looks like they have some algorithm to generate your search item. I paid in full but have had no response from them despite follow up.

Ordered raspberry Pi 2W and other stuff. No order confirmation on email or SMS. When contacted after a week they say it was a back order we don't have article yet in stock and we decided to increase price if you still want to purchase. That's unfair practice asking more money after a week.

Wasted a week of my time. Support staff was very rude.

Product shown on webite is deceptive. The item delivered is inferior quality. What was supposed to be a 3 amp transformer the item received is 1 amp. Website shows copper winding, received is not copper.

DTDC took more than 2 weeks to deliver for god knows why, even though it was paid shipping. Even free shipping from other stores in bangalore reach me within 5 days max.

Do not buy from them.

I have ordered some connectors, partially paid Aswell. No response from them more a month. worst store dont buy from online.

I ordered MG90S Mini servo motors and received them on time. They are of good quality. Can be trusted.
They have a very responsive customer service, that provided the invoice for the order later when I needed it.
Very professional and responsible.

Update: first i did not get any communication for my order so i raised upi transaction dispute and got a reversal.

Got a call from the company they have approved the upi reversal and said it was a mistake on the order process.

All is good but i would request the company to improve their website how it function integrate something better for order processing. Users should get an email confirmation and proper tracking should be available. Insted of whatsapp chat create a web based chat which links to their phone.

I had a very disappointing and frustrating experience with The Engineer Store (theengineerstore.in).

This website appears to be operating purely for collecting money without fulfilling customer orders. I placed an order on 18th Feb'26 and made full payment in advance, trusting their platform. However, even after the promised shipment period 3-5 days has long passed, the material has not been delivered till 26th Feb'26 neither they have replied.

What is more concerning is their complete lack of communication. They do not respond to emails. The WhatsApp number provided on their website is unresponsive. There is absolutely no customer support or accountability once payment is made.

This kind of behavior raises serious doubts about the legitimacy of the business. Taking payment and then ignoring customers without delivering products is unacceptable and feels fraudulent.

I strongly advise potential buyers to be extremely cautious before placing any order on this website. Until they improve transparency, delivery reliability, and customer support, I cannot recommend The Engineer Store to anyone.

Very disappointed with the unprofessional and irresponsible conduct.

Placed an order witj advance payment for Raspi 5 on 21st Dec. 25. Did not get any update about tentative dispatch date till 28th Dec. 2025. Nobody picked up phone or replied on Whatsapp or mail. Ultimately requested for refund.

Worst website to purchase a product. I've waited for about a month and haven't received a product then when I approached the customer support I didn't get a proper response and later when I told them that I will file a complaint they refunded the money.

Product ordered ,payment done but materials not sent nor returned money.After several times I have tried to communicate with them they didn't respond. TOTALLY FRAUD ENTERPRISE. DONOT BUY ANYTHING FROM THEM . I HAVE LODGED COMPLAIN IN POLICE STATION AGAINST THEM.

My order #9103 of ₹352.82 was placed on Nov.2nd. 2025, till date, no response from them. They asked to share the address again after 28 days. I sent them through WhatsApp. I keep calling and sending WhatsApp messages. No response.
They are fraud, it seems. I recommend not getting cheated.

They take your money and never deliver. Doesn't respond to messages or does not pick up the calls

Scammers, They take money and never delivery product. Fraud Business, Should be reported to Cyber Online Crime.

Zero support, zero accountability for anything. There is no customer support, no helpline, no order will come on time, and when if wrong order comes, there is no accountability. They ignored all requests, supplied wrong order and then didn't refund. I've been chasing them for refund but they just keep on ignoring.

got scammed. fake website. stay away

Not a reliable store - they advertise that purchases will be dispatched within 2~3 days but unfortunately even after 12 days no signs of dispatch. Tried to contact them but they don’t pick the calls so I messaged them but that too very late responses. I lost some amount of money so the reason for negative review. It would be safer to try COD as then you don’t pay until the package is delivered so that way you don’t loose your money!!

Late replies and lists products that are not available, seems scammy.