The English Bed Company Reviews 

381
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

A beautiful leather bed made for us which is great quality and looks fab ! Not many bed companies make bespoke leather beds so we were thrilled . Excellent service too

Company replied

Rated 5 out of 5 stars

We purchased our second recent bed from the English Bed Company and were not disappointed. Even though this new bed was a clearance item it nevertheless came pristine and the quality shows. They deliv... See more

Company replied

Rated 4 out of 5 stars

The new bed has arrived and it is a piece of quality furniture. It looks good, and the mechanism of the ottoman is so smooth. I’ve given it 4 stars because it was 8 weeks in the makings, not the 4/6... See more

Company replied

Rated 5 out of 5 stars

Our samples arrived promptly inside a beautifully illustrated brochure. Fabulous quality leather swatches and easy to read measurements etc. The dark red (burgundy shade) looks stunning, as does... See more

Company replied

Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Interior Designer

Written by the company

At The English Bed Company, each one of our luxury upholstered beds are handmade from scratch in our Manchester Factory, where we have been manufacturing from for over 50 years. Each one of our premium beds are manufactured using the highest quality products available.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

381 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(381)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service, rare chance to speak to a customer service person, instead of over website chat.

March 13, 2023
Unprompted review
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Reply from The English Bed Company

Hi Tony, thank you for your kind feedback.

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Rated 5 out of 5 stars

I’m very impressed with this company

I’m very impressed with this company. I was sent out a lovely selection of fabric swatches and a catalogue within a few days of my request.

March 29, 2023
Unprompted review
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Reply from The English Bed Company

Thanks for your review regarding our swatch samples.

Rated 5 out of 5 stars

The swatches arrived quickly

The swatches arrived quickly, as did the brochure and I can see the whole process of ordering with The English Bed Company will be straight forward and easy. Now I know what fabric I want, I can get ordering!

March 29, 2023
Unprompted review
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Reply from The English Bed Company

Hi Gwen, thank you for your feedback, it is greatly appreciated.

Rated 5 out of 5 stars

Good service in ringing customer quickly

I have never ordered such a large bed before and started to have doubts about the sizes as they came in mm and not feet and inches of which I was used to. The young lady in sales got back to me and assured me that the bed would fit in our bedroom. Thank you. We are looking forward to when it is delivered

March 23, 2023
Unprompted review
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Reply from The English Bed Company

Hi Veronica, thank you for your feedback.

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Rated 5 out of 5 stars

The English Bed Company

Today our new bed arrived, we have the most lovely bed, the feel and quality is very luxurious. We have a very similar bed from another well known high street brand, however, this certainly rivals it and was much better value for money. I will definitely buy from the English Bed Company again.

March 27, 2023
Unprompted review
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Reply from The English Bed Company

Hi Caroline, thank you for your feedback - we are so glad you love your new bed.

Rated 5 out of 5 stars

Happy sleeper!

Sent out swatches of various fabrics so we knew we were getting the right shade to match our decor, ordered the desired bed which was delivered and assembled in situ perfectly.
Really pleased with the service and quality of the bed.

March 17, 2023
Unprompted review
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Reply from The English Bed Company

Hi, thanks for your kind feedback. We are glad you love your new bed.

Rated 5 out of 5 stars

Dickens Curved Headboard Bed is a…

Dickens Curved Headboard Bed is a quality piece of furniture. Solid and upholstered in a beautiful fabric. It’s exactly what I was looking for. Thank you.

March 17, 2023
Unprompted review
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Reply from The English Bed Company

Hi Jess, we are glad you love your new Dickens bed! Thank you.

Rated 5 out of 5 stars

Love my new Larkin bed

Love my new Larkin bed, lead times were spot on. Quality is amazing.

February 8, 2023
Unprompted review
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Reply from The English Bed Company

Hi John, thank you for your feedback.

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Rated 5 out of 5 stars

Rowe Wing King Sized Bed

I ordered the king size Rowe Wing Bed and would highly recommend. The bed is great quality and feels super premium set high off the ground. The head board is gorgeous, making the perfect statement for any bedroom and is very well made. The delivery team were extremely helpful dismantling the headboard to ensure it fit up the stairs. I was extremely nervous about ordering a key item of furniture online, however I had a great experience and would recommend them to a friend.

February 27, 2023
Unprompted review
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Reply from The English Bed Company

Hi Sarah,
We appreciate your kind feedback, we are glad you love your new Rowe bed.

Rated 5 out of 5 stars

Excellent throughout

The delivery and assembly went very smooth. The mattress was very difficult to get up our stairs but the delivery lads worked really hard to get it up damage free. The arrangement for delivery was easy and hassle free. I would highly recommend. The bed is so comfortable too with a lovely headboard.

February 26, 2023
Unprompted review
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Reply from The English Bed Company

Hi Marian,
Thanks a lot for your feedback, we are glad you love your new bed.

Rated 5 out of 5 stars

Perfect!

We love our new bed from The English company! Would highly recommend

January 11, 2023
Unprompted review
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Reply from The English Bed Company

Thank you for taking the time to leave feedback, and we appreciate your recommendation of us.

Rated 1 out of 5 stars

Stay away - Great sales but every other aspect lacking

After a really pleasant sales experience over the phone, every other aspect of the process was a disaster. No lead time for the delivery (simply a phone call at 9pm to advise that they'll be there the next day), three attempts to actually get delivery, and the sales manager refused to refund me for charging and manufacturing two headboards when I ordered one bed. A very unpleasant experience.

January 16, 2023
Unprompted review
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Reply from The English Bed Company

Hi Larissa, we are sorry to hear you are unhappy with our service. Your order is bespoke as you supplied your own fabric and as such we cannot accept cancellations on orders such as these. We do send order acknowledgements at the point of sale and ask customers to notify us of any errors or omissions but once the order has been made we cannot accept any amendments I’m afraid, thank you.

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Rated 5 out of 5 stars

Small after sale issue

I made contact regarding a small issue we experienced with our bed. There sales assistance was in contact straight to arrange sending out a replacement part. Was very impressed

January 3, 2023
Unprompted review
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Reply from The English Bed Company

Hi Andrew, thanks for your kind words on our customer service team and I'm glad we was able to fix your issue, please do let us know if we can be of any further assistance.

Rated 5 out of 5 stars

Absolutely amazing customer service…

Absolutely amazing customer service would thoroughly recommend this company and if you’re after a bed look no further they’re simply the best!

December 19, 2022
Unprompted review
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Reply from The English Bed Company

Hi Sergio, thank you for your kind feedback.

Rated 5 out of 5 stars

The company posted the swatches and…

The company posted the swatches and brochure within a couple of days of my request. I found the brochure very well planned out. It had all the prices and relevant sizes for me to make an informed decision.

December 12, 2022
Unprompted review
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Reply from The English Bed Company

Hi Mrs Shaw, thanks for your feedback regarding our swatch service.

Rated 5 out of 5 stars

The real deal....

The samples arrive quickly & with a great catalogue to leaf through. It's amazing how colours & textures vary virtually/on line & how they really look and feel. I feel confident looking at sofa shapes on line but it really helps to actually feel the samples & look at them in different lighting

December 12, 2022
Unprompted review
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Reply from The English Bed Company

Hi Carole, thanks for your review.

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Rated 5 out of 5 stars

Have ordered 3 Beds from The English…

Have ordered 3 Beds from The English Bed Company. Bed is of admirable quality. Glorious packaging. Delivery was perfect and worth the wait. Also Nathen on the sales team has been brilliant with some additional parts I needed.

December 13, 2022
Unprompted review
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Reply from The English Bed Company

Hi Luke, thank you for the kind feedback.

Rated 5 out of 5 stars

Great experience

Great experience. Really helpful team when I needed to ask them questions about the beds that we bought. I couldn't decide and they went out of their way to help me. The pictures are exactly as they are in real life and the quality is brilliant. I am really happy with them and my experience with The English Bed Company. Thank you.

November 1, 2022
Unprompted review
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Reply from The English Bed Company

Hi Hattie, thank you for your review. We are so glad you love your new bed!

Rated 5 out of 5 stars

Well stocked showroom

Well stocked showroom, helpful staff

November 17, 2022
Unprompted review
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Reply from The English Bed Company

Thank you for your feedback.

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