The Express Clinic Reviews 

31
•
TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service, I was very unsure with the service been online and with the time period my family and I needed the tests I sent them countless messages all of which were replied to promptly and an... See more

Rated 5 out of 5 stars

Hello, So basically where shall I start, last minute business trip... New regulations... Next day I ordered the kit at well under competitor price, and the bonus of it being delivered to my door withi... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend this company as I have used once for my family when we went on a Disney cruise and recently again when we visited Dubai. Exceptional service received everytime so I don't know... See more

Rated 1 out of 5 stars

This clinic is the most unprofessional that I have ever experienced. They sent my medication to the wrong pharmacy. Had to go back personally to find out where the prescription has been sent to and it... See more

Company replied

Company details

  1. Walk-In Clinic
  2. Blood Testing Service
  3. Health Consultant
  4. Medical Laboratory
  5. Pharmacy
  6. STD Testing Service

Written by the company

The Express Clinic provides national health testing and vaccination services with minimal contact and maximum automation, which in turn makes the cumbersome patient experience less overwhelming. Covid-19 fit to fly Antigen test professionally administered at any of our accredited Greater London and surrounding area pharmacies/clinics or self administered remotely yourself with a home test kit that is online order or local click & collect. Results are always verified by a trained health professional following an easy online registration process. Results certificates issued the same day and mostly withing a couple of hours. All our test kits are fulfilled and delivered using a expedited and tracked service which is enabled through a partnership with Amazon.


Contact info

3.8

Great

TrustScore 4 out of 5

31 reviews

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3.8

All reviews

(31)

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Rated 1 out of 5 stars

48 hour is actually closer to 60 hour

We booked 48 hour tests for £85 which are advertised on the website to return results no later than midnight the following day. The pharmacist who carried out the test told us we needed to buy the £100 tests to actually get the result within that time frame. So the 48 hour test isn't 48 hours at all. The pharmacy was also full of employees not wearing masks. We also had to ask the pharmacist who carried out the test to put gloves on. For £100 the bear minimum of honesty in advertising and cleanliness of the examination should be expected. It's fortunate we were informed because we may have also missed our flight like another person in the reviews said.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

I have used Express Clinic about 5…

I have used Express Clinic about 5 times now for U.K. departure testing . It is simple to book, lots of sites to choose from and they get results to you quickly. I have never had a problem , Fast, Reliable , and cost effective

December 31, 2021
Unprompted review
Rated 5 out of 5 stars

I have used The Express Clinic many…

I have used The Express Clinic many times and have never had any problems. They have a great phone service, you can actually speak to a real person and ask for guidance. my results have always come back to me on time. I feel very happy using their service and would recommend them to anyone who needs a test result before their travel.

December 29, 2021
Unprompted review
Rated 5 out of 5 stars

Same day service, results delivered!

Recently used these guys for travelling and will definitely be using again for my holiday in May.

Had a last minute situation and needed a PCR for flights. Found these guys and paid for a same day service. I was a bit dubious as I hadn’t used them before, (haven’t used any in fact), but they delivered.

I received my results via e-mail around 10.30pm. I had taken the test at a pharmacy around noon. This wasn’t my closest pharmacy, but it wasn’t too far at all. Can’t complain when I need same day results anyway!

Overall, I’m glad this went well. I know I can use you again when it comes to my holiday in May, (if we’re allowed to travel then!), but will do in advance this time and save myself a bit of money! £150 for same day results was worth every penny however, otherwise I wouldn’t have been able to make the last minute journey! Greatly appreciated!

December 28, 2021
Unprompted review
Rated 5 out of 5 stars

I would highly recommend this company…

I would highly recommend this company as I have used once for my family when we went on a Disney cruise and recently again when we visited Dubai. Exceptional service received everytime so I don't know why there are bad reviews. I have nothing but praise for them and will be using this company again until we no longer need these tests.

December 28, 2021
Unprompted review
Rated 1 out of 5 stars

Unresonable company

Unresonable company, don't book with them if you don't want to get robbed. I booked a PCR day 2 in clinic for my parents, who unfortunately tested positive before flying and they don't want to refund cause apparently they have generated a booking reference. So I am paying for a booking reference code and not for a test that should prevent the spread of covid. Not recommended.

December 28, 2021
Unprompted review
The Express Clinic logo

Reply from The Express Clinic

Hi Arianna

Sorry for any inconvenience experienced but I must emphasize that before taking payment for any bookings we ask client to read and agree to our terms and conditions, specifically the no refund/change policy for which applies to ONLY our Day 2 PCR's services.
We make this transparent and prevent any misunderstanding by the use of a mandatory tick this box before payment is taken and booking confirmed. This can be seen if you try booking the same service on our website today.
There are several reasons why we 'unfortunately' have to apply this policy on tests booked for UK arrivals, but mainly because we issue a unique passenger locator number linked to the travelers data provided at the time of booking. This is submitted to the UK Government for tracing person arriving into England and enforced on approved providers like us. Issuing locator number and canceling the booking would allow one to bypass entry without a mandatory test. Sorry that we have to apply this policy until there is an alternative solution.

Rated 1 out of 5 stars

We didn’t receive the code to be able…

We didn’t receive the code to be able to fill in the passenger locator form. No one answering phone or emails . Caused a lot of stress and had to buy another expensive test to be able to travel and nearly missed the flight in the process. Avoid.

December 26, 2021
Unprompted review
The Express Clinic logo

Reply from The Express Clinic

Dear Client.
Sorry that you had to experience this inconvenience and it certainly goes against our values that we are unable to deliver anything less than the service we have promised.
We have multiple fail safes in our platform which would prevent the PLN being successfully delivered otherwise would be raised as a priority with our technology team who are alerted 24/7.
Its been observed that such similar cases have identified the email being flagged by some client mailboxes as spam/junk mail and we do make our clients aware through through booking process. Incase we have got this wrong on this occasion,
I would be keen to look into this and if any any issues were not picked up our side, I hope you can allow us to try and make up for this.
Please excuse us if it has already been provided but if you email to info@theexpressclinic.com referencing this feedback in the email.
For use to action this investigation quickly provide your appointment booking reference, full name and mail address used at time of booking.
We look forward to this additional feedback and again sorry for the past experience.

Rated 1 out of 5 stars

Paid £85 for a 48 hour PCR test

Paid £85 for a 48 hour PCR test, flight was at 8pm Sunday and took the test 2pm on the Friday. No test had arrived by Sunday afternoon and I had to go to the airport with no test. I have now missed my flight thanks to the “express” clinic absolutely terrible service and way over priced.

December 19, 2021
Unprompted review
The Express Clinic logo

Reply from The Express Clinic

Heba bl - We're really sorry to hear of the difficulties you've had with our service.
This definitely doesn't sound like the service we try to provide to our customers & we'd like to look into this for you as we completely understand how frustrating it can be to go through a process which is already inconvenient for most of us.

If you could email the details of your concerns to info@theexpressclinc.com and make it for the attention of the service management team. I will do my best to rectify any mishandling of your initial feedback.

Please put the appointment ID given at the time of the booking or even your name and email address used at the time. I'll be sure to pass the feedback onto our service teams too.

Our apologies again for any inconvenience caused & hopefully we can help resolve any frustration.

The Express Clinic - Customer Service Management

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