Zainab Arts Reviews 

1,440
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, most reviewers were unhappy with their experience overall. Consumers experienced severe delays with their orders, often waiting months without receiving their purchased items or getting proper updates. Buyers frequently mentioned poor communication, long response times, and unhelpful interactions when trying to contact customer support teams. Furthermore, many people struggled immensely to get their money back, encountering extremely frustrating refund policies and prolonged delays. Though some customers faced severe challenges, some people were satisfied with the beautiful collections and authentic fabrics. Shoppers also warmly praised specific staff members for going out of their way to provide helpful assistance and resolve pending concerns.

What people talk about most

Order

Users describe ambiguous interactions with order, highlighting prolonged delays and difficulties in tracking... See more

Product

Clients share ambiguous opinions on product experiences, ranging from severe frustration to high... See more

Refund

Customers had negative experiences with refunds, highlighting that refunds can be delayed and promised... See more

Response time

Consumers find response time to be extremely disappointing due to persistent delays and silence. Reviewers... See more

Customer service

People report negative experiences with customer service, noting that repeated attempts to contact support... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Years have passed . They are not willing to return the money. Why are they still running.They claim we can trust them now ?? After such an horrible experience they want to now give store credit?? Any... See more

Company replied

Rated 3 out of 5 stars

1 year ago i ordered then got to know my money is never coming back. Called every number, emailed them etc but to no avail. In dec 2025 i tried again and this time someone reached out fortunately. At... See more

Company replied

Rated 1 out of 5 stars

I placed an order on 18th November and has been following up ever since. They shared a fake tracking id and a delivery run sheet for kapashera branch when I hail from a completely different state. N... See more

Company replied

Rated 1 out of 5 stars

Order No. 1081245 — It’s been weeks since I placed my order, and it has still not been delivered. Repeated follow-ups via email and WhatsApp have been completely ignored. There are multiple consumer... See more

Company replied


Company details


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

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No history of asking for reviews

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2.3

All reviews

(1,440)

186 reviews in the last 12 months

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Rated 1 out of 5 stars

Professional scammers

Never order from this company anymore. They are just scammers. Please report to cyber crime

February 14, 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

Rated 4 out of 5 stars

I like this product

I like this product , the quality, the design everything. I suggest many of my friends for fashion station. But one thing i don’t like that is your process very slow too much time taken for shipped. Sachin mishra deliver the product with full effort 😊

January 3, 2026
Unprompted review
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Rated 1 out of 5 stars

Trust less company

in 20 Dec 2024 I have order suit wide order no 1032334 for rs 8170 rs but i didnt get my order for a year.
later in 14 Nov 2025 i have order dress wide order no 1076706 for which i was following for delivery on whtapp they have responded well and delivery happen after 20 days followup in between i have for my privious order amt,
for they said they will add in my wallet which i agreed she added it

then i have order 27th Dec 2026 dress wide order number 1082547 for which till Jan 24th i have been told query has gone warehouse and waiting for response.
later she told me cancell the order and ask me to place another order for which i placed the order 1090882 on 31st Jan 2026 till now i have following up on whatappp now from last week they stop responding on whtapp and telephone is not operational.
I request them to stop this kind of things

January 31, 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

Rated 1 out of 5 stars

I have ordered products worth 10 k

I have ordered products worth 10 k . Order number is 1087047 . I have not received the order and communication with the support team has stopped. They are not replying to the messages or emails at all.

February 5, 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

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Rated 1 out of 5 stars

Report them to consumer affairs and cyber crime

My 11760 Rs were stuck with them for more than 2 years as they were neither delivering what i had ordered nor refunding my money.
I had given up on that money for the sake of my sanity cz i had mailed and texted them a million times abt that with no resonse.
Around 9th December 2025 they had mailed me that they were sorry and they had changed their staff and policies and were on a new path to better service and then they only partially refunded my money and that too in their fashion station wallet so i had to purchase from them again.
Out of 11760 Rs they refunded 6500 in the fashion station wallet.
So with no choice left and thinking that they might have actually changed i placed an order of Rs 4500 with them with payment from the wallet.
And i also placed a COD order for Rs 12510 on 15 and 13 dec 2025 respectively and to this day i ve not received my orders and i ve already contacted them hundreds of times regarding this and my partial refund but i ve not gotten any response except for same old rotten reply of “ur issue will be resolved to ur convenience”.
I m done with them and i going to file a complaint against them both with consumer court and cyber crime.
They have put me through a lot of mental agony and harassment for more than 2 years now.
They will have to pay for it.

December 13, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

Rated 5 out of 5 stars

Shivanshu was very helpful appreciate…

Shivanshu was very helpful appreciate his help

Although with the site I am happy that after two years I got my dresses but I do not like the fact that this much time was taken but I believe they are improving this and earlier there might have been issues
Nevertheless after this much time I did receive the dress

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Professional looking scam

Whoever the owner of this fraud business is I wish you never see a happy day in your whole life! Fraud website scammers!
I wish you guys rot in hell for fooling people and looting their hard earned money!
I am surprised how this website is still running.
I paid 5k for a suit and it has been one year and it never came. I sent multiple emails and whatsapp msg and they never rply back!
Beware ppl dont order from this website!

March 20, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

Rated 1 out of 5 stars

Fraud company Fashion Station

I ordered suit from Fashion Station worth ₹7,200 on 8 November 2025, and it has still not been delivered to me. I contacted them many times through emails, messages, and calls, but I received no response. Finally, they replied saying that they would give a refund, but the refund was also never processed. This is a fraudulent company.

November 8, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

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Rated 1 out of 5 stars

⚠️ ‼️ Warning ‼️ ⚠️


⚠️ Warning – Do Not Trust The Fashion Stations ⚠️

I had a very bad experience with The Fashion Stations and I want to warn others so they don’t get cheated like I did.

I ordered an original Maria B stitched suit, but what I received after 3–4 months was completely unacceptable:
• The full suit was not delivered
• All the original patti/embellishments were removed
• A simple suit was stitched instead
• A cheap chiffon dupatta was added instead of the original one
• I did NOT receive original Maria B fabric — only replica pieces
• Despite this, I was charged full original Maria B price

On top of that, their website shows fake reviews, and genuine reviews are not visible. Please trust Google reviews, not their website.

I paid a lot of money expecting an original Maria B outfit, but I was completely cheated. After delivery, there is no proper response or responsibility taken.

❌ Fake business
❌ Misleading claims
❌ Overcharging for replicas

I am also filing a complaint with Grahak Suraksha (Consumer Protection Forum) against this fraud so that others do not get cheated.

Please be careful and do not trust The Fashion Stations.

January 30, 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

Rated 1 out of 5 stars

I places order ( # 1028610) with The…


I places order ( # 1028610) with The Fashion Station for Pakistani suits on November 11, 2024. After several attempts to contact the customer service via email, WhataApp and instagram I have been mil easing . I did not receive my dresses. I Requested for exchange initially as they said they did not received fabric that I ordered. I waited and followed up again still it was not resolved. After several attempts for several years finally they told me to select items in the my cart. After I added the items send them the screen shots and they said I have to make payment again. It's been fraud and scam they are doing with innocent customers.
Finally I got so stresses out I requestes refund. Still there is no refund.
Please do not buy anything from these scam ears. They Do not have business ethics.

February 28, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

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Rated 1 out of 5 stars

They are big time scammers

They are big time scammers . I ordered a suit last year and it was never delivered. They didn’t even refund my money back . I am planning to file an FIR on owner Saba Zaidi
ZAINAB GLOBAL ARTS PRIVATE LIMITED / U14101UP2024PTC205156 and PALAK TIWARI for endorsing them .

April 15, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

Rated 1 out of 5 stars

FRAUD ALERT

They are Fraudster .... DO NOT BUY or PLACE ANY ORDER....... They Will Never Send Your Parcell and Will never Refund your amount ....WOnt reply mails , calls or mesaage on Whatsapp....

January 15, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

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