The Felt Box Reviews 

863
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wool felt backing for needle felting means I can cut it according to my picture project. Next project will be Christmas cards so I can cut many small pieces. Prompt arrival. Will be looking for more n... See more

Company replied

Rated 5 out of 5 stars

Was struggling to find colours, then found the Felt Box and became like a kid in a sweet shop with all the shades I could want! I ordered an immense amount and was over the moon with the quality I got... See more

Rated 5 out of 5 stars

Lovely carded wool, the colours are beautiful. Also bought flat 100% wool felt for needle felting pictures and it is so much better than the squares I previously purchased from Amazon, there's... See more

Company replied

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Company details

  1. Craft Store
  2. Hobby Store
  3. Wool Store

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

863 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(863)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick service

April 25, 2025
The Felt Box logo

Reply from The Felt Box

Dear Tracy,

Thank you ever so much for your kind and thoughtful review.

We are so pleased to hear that you are happy with both the quality of our products and the speed of delivery. It is lovely to know you enjoy the variety in our wool range – we do our best to offer plenty of choice for all kinds of creative projects.

Your support truly means a lot to us, and we look forward to your next visit.

Warm regards,
The Felt Box® Team

Advertisement
Rated 5 out of 5 stars
The Felt Box logo

Reply from The Felt Box

Dear Ms MacWinyers,

Thank you very much for your kind words.

We are so pleased to hear that you were happy with the service and the quality of the wool. Your support is truly appreciated.

We look forward to serving you again soon.

Warm regards,
The Felt Box® Team

Rated 4 out of 5 stars

Great product but had to order on…

Great product but had to order on behalf of a friend as company would not do order over phone.

April 28, 2025
The Felt Box logo

Reply from The Felt Box

Dear Julia,

Thank you very much for your feedback and for taking the time to place an order on behalf of your friend.

We are so pleased to hear that you were happy with the product, though we do understand it may have been inconvenient not being able to place the order by phone. At present, we handle all orders through our website to ensure accuracy and secure processing, but we truly appreciate your understanding.

Thank you again for your support, and please do not hesitate to get in touch if we can assist further in the future.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Great product and fast delivery! Perfect!

Great product and fast delivery!

April 24, 2025
The Felt Box logo

Reply from The Felt Box

Dear Customer,

Thank you so much for your lovely review!

We are thrilled to hear that you were pleased with the product and the fast delivery. Your kind words are greatly appreciated.

We look forward to serving you again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

So many colours to choose from

Always enjoy ordering from the felt box! Arrives quickly and kept up today with the process. Will no doubt keep ordering for years to come.

March 30, 2025
The Felt Box logo

Reply from The Felt Box

Dear Michelle,

Thank you ever so much for your kind and thoughtful review.

We are so pleased to hear that you enjoy ordering from The Felt Box and that you appreciate the wide range of colours and prompt service. It is lovely to know that you feel well informed throughout the process.

Your continued support truly means a lot to us, and we look forward to sending you many more colourful parcels in the years to come.

Warmest regards,
The Felt Box® Team

Advertisement
Rated 5 out of 5 stars

The Guitars You ,have the electric guitars that l…

You ,have the electric guitars that l needed for the mice l am making .

March 25, 2025
The Felt Box logo

Reply from The Felt Box

Dear Mrs Ogg,

Thank you so much for your delightful review.

We are so pleased to hear that you found the little electric guitars you needed – it sounds like your mice are going to be wonderfully musical creations! We always love hearing about the creative ways our items are used.

Thank you for choosing The Felt Box, and we hope to be part of many more imaginative projects to come.

Warm regards,
The Felt Box® Team

Rated 4 out of 5 stars

It was perfect but when I wanted to…

It was perfect but when I wanted to return one of the items there was no response, I returned it anyway and paid for postage, I hope this will lead to some communication regarding a refund ……?

March 31, 2025
The Felt Box logo

Reply from The Felt Box

Dear Elizabeth,

Thank you for your feedback, and we are glad to hear that you were happy with your order overall.

We are very sorry to hear that you did not receive a response when you first tried to arrange a return, and we sincerely apologise for any inconvenience this may have caused.

I can see that your return has been received and the refund has already been issued. If you have any further questions or concerns, please do not hesitate to get in touch.

Thank you again for bringing this to our attention.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Great Choice

Great choice of wool colours at a good price, well packaged and always arrives on time

March 31, 2025
The Felt Box logo

Reply from The Felt Box

Dear Louise,

Thank you so much for your lovely review.

We are delighted to hear that you are happy with the variety of wool colours, the pricing, and the reliable delivery. It is also wonderful to know that the packaging meets your expectations.

Your continued support is truly appreciated, and we look forward to sending you more colourful parcels soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Great service fast delivery fabulous…

Great service fast delivery fabulous wool ☺️

March 30, 2025
The Felt Box logo

Reply from The Felt Box

Thank you ever so much for your kind review.

We are thrilled to hear that you were happy with the service, speedy delivery, and the quality of the wool. Your lovely words truly mean a lot to us.

We look forward to welcoming you back again soon.

Warm regards,
The Felt Box® Team

Advertisement
Rated 5 out of 5 stars

Good company.

Good website. good delivery.

March 28, 2025
The Felt Box logo

Reply from The Felt Box

Dear Jean,

Thank you very much for your kind feedback.

We are pleased to hear that you found our website easy to use and that you were happy with the delivery. Your support is greatly appreciated.

We look forward to serving you again in the future.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Always very happy with my wool…

Always very happy with my wool purchases, can always fine the colours I require. Reasonably priced.

March 25, 2025
The Felt Box logo

Reply from The Felt Box

Dear Sarah,

Thank you so much for your lovely review.

We are delighted to hear that you are consistently happy with your wool purchases and that you are able to find the colours you need. It is also great to know you find our pricing reasonable.

Your continued support truly means a lot to us, and we look forward to serving you again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Very happy with my purchases

Very happy with my purchases. Easy to order and speedy delivery.

March 27, 2025
The Felt Box logo

Reply from The Felt Box

Dear Eileen,

Thank you very much for your kind review.

We are so pleased to hear that you were happy with your purchases and found the ordering process easy and delivery speedy. Your feedback is greatly appreciated.

We look forward to welcoming you back again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Highly recommended

Great choice of colours & sizes. Easy to order, quick delivery. The quality of the wools is really good too.

March 28, 2025
The Felt Box logo

Reply from The Felt Box

Dear Elaine,

Thank you so much for your wonderful review.

We are delighted to hear that you were pleased with the variety of colours and sizes, the ease of ordering, and the quick delivery. It is especially lovely to know that you are happy with the quality of our wools.

Your recommendation means a great deal to us, and we look forward to your next visit.

Warm regards,
The Felt Box® Team

Advertisement
Rated 5 out of 5 stars

Fabulous wool

Fabulous wool. Great colour choice and super fast delivery.

March 26, 2025
The Felt Box logo

Reply from The Felt Box

Dear Miss Dewe,

Thank you very much for your kind review.

We are thrilled to hear that you were pleased with the wool, the range of colours, and the speedy delivery. Your lovely feedback truly means a lot to us.

We look forward to serving you again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

It arrived Okay not had a chance to use…

It arrived Okay not had a chance to use it yet as I bought it for a workshop at the end of the month

February 25, 2025
The Felt Box logo

Reply from The Felt Box

Dear Annie,

Thank you very much for your review.

We are glad to hear that your order arrived safely. We hope your upcoming workshop goes wonderfully and that you enjoy using the materials when the time comes.

If there is anything you need in the meantime, please do not hesitate to get in touch.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, goods as described.

February 26, 2025
The Felt Box logo

Reply from The Felt Box

Dear Jan,

Thank you very much for your kind feedback.

We are pleased to hear that your order arrived promptly and that everything was just as described. Your support is greatly appreciated.

We look forward to serving you again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

The Felt Box is an excellent company

The Felt Box is an excellent company. The products that they sell are all of a very high quality. The orders that I have had from them are all despatched quickly and are packaged really well.
I would recommend The Felt Box to anyone.

February 27, 2025
The Felt Box logo

Reply from The Felt Box

Dear Mrs Judd,

Thank you so much for your kind and thoughtful review.

We are truly delighted to hear that you are pleased with the quality of our products, the speed of delivery, and the care taken with our packaging. Your recommendation means a great deal to us.

We greatly value your support and look forward to continuing to provide you with excellent service and supplies.

Warmest regards,
The Felt Box® Team

Advertisement
Rated 5 out of 5 stars

Great products

Great products, thanks.

February 27, 2025
The Felt Box logo

Reply from The Felt Box

Thank you very much for your kind words.

We are so pleased to hear that you are happy with our products. Your support is greatly appreciated.

We look forward to serving you again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Beautiful product and amazingly quick…

Beautiful product and amazingly quick delivery!

February 26, 2025
The Felt Box logo

Reply from The Felt Box

Dear Lesley,

Thank you so much for your lovely review.

We are thrilled to hear that you were happy with the product and impressed by the quick delivery. Your kind words truly mean a lot to us.

We look forward to sending more beautiful parcels your way in the future.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

I love The Felt Box!

I’ve ordered from The Felt Box several times now and am always ever so pleased about the quality of the items I receive.

February 26, 2025
The Felt Box logo

Reply from The Felt Box

Dear Avie,

Thank you so much for your lovely review and for your continued support.

We are absolutely delighted to hear that you are always so pleased with the quality of the items you receive. It truly means a great deal to us to have loyal customers like you.

We look forward to sending you many more parcels filled with creative inspiration.

Warmest regards,
The Felt Box® Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look