The Felt Box Reviews 

858
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, particularly the wool, noting its beautiful colors and suitability for felting projects. Many also appreciate the competitive pricing and the extensive selection of wools, tools, and accessories available. Reviewers frequently highlight the fast and efficient delivery service, often mentioning well-packaged orders and clear communication. People also frequently commend the excellent customer service, noting the helpfulness in handling inquiries and the overall efficient experience. Overall, consumers were very pleased with the service and products received, with no significant recurring concerns mentioned across multiple reviews.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the excellent materials, such as... See more

Quality

People report positive experiences with quality, consistently praising the high standard of the wool and... See more

Delivery service

Customers had positive experiences with delivery service, consistently highlighting fast and prompt delivery... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as excellent, efficient,... See more

Price

Clients share positive opinions on price, consistently finding products to be affordable and reasonably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Rated 5 out of 5 stars

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more

Rated 5 out of 5 stars

Lovely carded wool, the colours are beautiful. Also bought flat 100% wool felt for needle felting pictures and it is so much better than the squares I previously purchased from Amazon, there's... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery. Haven't opened the package yet as my wife would be too tempted to open the individuals pieces now :D We have no doubts about the quality of the Advent set based on previous transa... See more


Company details

  1. Craft Store
  2. Hobby Store
  3. Wool Store

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

858 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(858)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice and quality

It is always a risk buying crafting materials online but I’m so pleased to have found The Felt Box as the wool is great quality and perfect for felting.

August 1, 2025
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

I was really pleased with the felt I…

I was really pleased with the felt I ordered. I am not a regular felter - I was looking for felt for a repair project. My order arrived really quickly and I think they will do the job I need them for.

July 5, 2025
Advertisement
Advertisement
Rated 5 out of 5 stars

Good products and good value

The wool and needles I got were really good and packaged securely and safely. I am really pleased with what I got for the price.

I'm quite new to needle felting so it was nice being able to buy all the things I need in one place and the needle descriptions really helped me out. I struggled a little to tell which needles were which though as the colour coding had worn off a bit.

I bought the "Carded Maori Wool" in various colours and some of the Corriedale core wool and both were really nice to work with, the core wool definitely worked up faster than wool I've used before.

I recommend The Felt Box and will be ordering from here again!

May 4, 2025
The Felt Box logo

Reply from The Felt Box

Dear Pat,

Thank you ever so much for your kind and thoughtful review.

We are delighted to hear that you were pleased with the quality of the wool and needles, and that your order arrived securely packaged. It is wonderful to know that as someone new to needle felting, you found our range and descriptions helpful.

We truly appreciate your feedback regarding the colour coding on the needles. We will certainly look into improving this, as ensuring clarity for our customers is very important to us.

It is lovely to hear that you enjoyed working with the Carded Maori Wool and the Corriedale core wool, and that the latter worked up more quickly for you – that is great to know!

Thank you once again for your recommendation. We look forward to your next visit and are always here should you have any questions or need any assistance.

Warmest regards,
The Felt Box® Team

Rated 5 out of 5 stars

Always good service

Always good service

May 28, 2025
The Felt Box logo

Reply from The Felt Box

Dear Hazel,

Thank you so much for your lovely comment.

We truly appreciate your continued support and are so pleased to hear that you are happy with the service we provide. It means a great deal to us.

If there is ever anything you need, we are always here and happy to help.

Warmest wishes,
The Felt Box® Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look