The Fine Jewellery Company Reviews 

3,343
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewelry quality, noting that items arrive extremely quickly and always come safely and beautifully packaged in gorgeous gift boxes. Many people love giving these unique pieces as wonderful presents, highlighting the helpful customer support and wonderfully smooth online ordering process from start to finish. Some reviewers were not happy with item sizes being slightly smaller than expected or having to pay unexpected costs to return orders. A few other consumers also felt that product pictures on the website could be clearer or experienced occasional frustrating delivery delays.

What people talk about most

Product

Consumers find product to be positive, highlighting that items are absolutely beautiful, stunning, and of... See more

Quality

Users describe positive interactions with quality, consistently praising the beautifully crafted jewelry,... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the exceptionally... See more

Order

Reviewers highlight positive aspects of order placement, expressing great satisfaction with remarkably fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Fine Jewellery Company were exceptionally efficient when I had a slight issue with my order. The items I ordered arrived beautifully packaged - absolutely top notch and would make a lovely present... See more

Company replied

Rated 5 out of 5 stars

Such a lovely white gold necklace with a Peridot stone looks so beautiful. Delivery was amazing I ordered Thursday night it was delivered Friday quicker than going to the shops. Highley recommended c... See more

Company replied

Rated 5 out of 5 stars

Excellently crafted, 1st class quality silver jewellery with genuine stamp at very reasonable price and fast delivery. Ordered a bracelet for my other half for Valentines day, and she was really hap... See more

Rated 5 out of 5 stars

The piece i bought took my breath away just beautiful , so beautifuli ordered another .... lucky me . This piece arrived very quickly and very well packaged in a beautiful box also . I have bought a... See more

Company replied



Company details

  1. Jeweler
  2. also in
  3. Jewelry Store

Written by the company

The Fine Jewellery Company specialises in beautifully crafted gold and silver jewellery, including natural diamond rings, earrings, necklaces, bracelets, lockets and chains. Our collections combine timeless styles with modern designs, offering elegant, wearable pieces created with quality and lasting value in mind. We are passionate about genuine materials, natural gemstones, excellent craftsmanship and providing a reliable customer experience from start to finish. Whether customers are searching for an everyday piece, a sentimental gift or something for a special occasion, we aim to offer jewellery that feels meaningful, personal and made to last. Alongside our jewellery collections, we are committed to honest customer service, clear communication and continual improvement in every part of the customer journey.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,343)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, I forget to put the discount code on my order, so I emailed them and they honoured the discount and refunded the money.

December 2, 2025
Rated 1 out of 5 stars

Earrings delivered were faulty

Earrings delivered were faulty, couldn't open the catch on them

Emailed multiple times to no response.
Have sent faulty earrings as back at my own cost!
Just waiting on the refund

December 4, 2025
Rated 5 out of 5 stars

Very good service.

I bought some earrings for a birthday present. The fine jewellery company had the ones I wanted. Delivery was secure and very fast. The wearer is delighted with them.

November 25, 2025
Rated 5 out of 5 stars

Easy navigation around website and able…

Easy navigation around website and able to find what I was looking for with ease. Delivery was excellent and delivered well before the time expected. This was a birthday present for my son and was very happy to be able to give it to him on the day especially as a last minute gift. Thankyou for a top service.

November 29, 2025

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