THE FITNESS GROUP Reviews 

4,574
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,299 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the dedicated staff and tutors for being extremely helpful, knowledgeable, and consistently supportive throughout their entire educational journey. Learners consistently highlight the exceptionally quick and clear communication from coordinators who make everyone feel welcome, confident, and completely at ease. Additionally, consumers greatly appreciate the flexible payment options, straightforward course materials, and the easy-to-use website that ensures a smooth overall user experience. People note that staff members take ample time to thoroughly answer all questions, providing clear guidance and valuable professional advice for future career choices.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that tutors and advisors are consistently... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful support and clear... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, knowledgeable,... See more

Response time

Users describe positive interactions with response_time, praising the prompt and efficient communication from... See more

Service

People report positive experiences with service, highlighting great support during course enrollments and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jaz from the careers team was really helpful and encouraging. She promptly answered all of my career questions and helped navigate me to potential options and course progressions. At no point did I f... See more

Rated 5 out of 5 stars

Warren was super responsive, explained all my options thoroughly, wasn’t pushy, gave me time to consider things and made himself available for all my questions. I really enjoyed my interactions with... See more

Rated 5 out of 5 stars

I signed up for fitness trainer Level 2 and PT level 3, and opted for the online training. I was pretty nervous starting the course, not sure how it would work. My assigned trainer was (is) Danny (... See more

Rated 5 out of 5 stars

What a day! I had my fitness instructor level 2 assessment with Gary today and he was awesome. I do not come from a fitness background and he made sure that I feel comfortable, understand the for... See more


Company details

  1. Career and Education Provider
  2. Education Center
  3. Educational Institution
  4. Fitness and Nutrition Service

Written by the company

The Fitness Group is the Leading Fitness Education Training Provider with teams based in the UK, Europe and The UAE. With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. At The Fitness Group we offer a wide variety of industry leading Personal Trainer, fitness and health education courses. Our industry leading courses are internationally recognised qualifications that meet CIMSPA and REPs UAE standards. We have locations throughout the UK, Europe and The UAE that offer full-time, part-time, and supported online study options. If you study online you can submit your practical assessments via video or you can book face-to-face tutor support. We are trusted by some of the most prestigious organisations to train and educate their teams and we support the recruitment of fitness professionals for all major gyms here in the UK and in The UAE. Our team are looking forward to supporting you.

The Fitness Group Education

Written by the company

The Fitness Group is the UK’s Leading Fitness Education Training Provider
With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. We provide the very best fitness education experience for our students. Our ethos is centered on you, and throughout your journey you will have your own assigned tutor for support. Our students are at the heart of everything we do and this is what separates us from everyone else. We hope you enjoy reading our reviews from our former and current students.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(4,574)

2,255 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service officer Warren was…

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively.
Hence I have signed up to do a FA course with intention later to sign up for a Mat reformer pilates training all over three days 😀
Thank you Warren.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a fantastic experience with…

I’ve had a fantastic experience with the support I’ve received from Mel, the Head of Learning Support. She has been incredibly proactive, taking the time to understand my situation and offering me different options for my course.
Mel has been approachable, responsive, and genuinely helpful. She went above and beyond to provide guidance, making everything much less overwhelming. Thank you so much.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Rosie was very helpful and engaging…

Rosie was very helpful and engaging during the sign-up process. In a normally pushy field, Rosie was helpful and accommodating without drifting into the hard sell. She made the effort to adapt their listed course to better suit my goals.

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

Did not finish my course

Did not finish my course. Everything was fine, up until I did my theory test which was good, then I did the videos to submit, with questionnaires they provide (template). Received feedback to need to do the videos again, and given same template with ADDED questions manually.
People don’t have time running in and out of gym for someone’s course. I work as a manager 45h a week + training + online coaching. Still paying for the course, which is a bummer but there you go, take the money, that’s what it’s all about.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Remus was great!

Remus was very helpful during our call, and went through all of the work in great detail and explained all the questions and queries I had.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

From the outset The Fitness Group have…

From the outset The Fitness Group have catered for everything I could ask. I was able to discuss and book four online courses with significant discounts (Jaz 😊 👏🏼) Online courses are much more convenient for me and less expensive. I had a follow up call today with (Jessy 😊👏🏼) who put my mind at ease regarding timelines and has made herself available to reach out to throughout my courses. I’m looking forward to learning, gaining knowledge and understanding prior to becoming a fitness instructor. 💪 🚵‍♀️🏋️‍♂️

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Group and Supper supportive

The Fitness Group has been fantastic throughout the course. Everyone has been incredibly helpful, supportive, and encouraging. My instructor, Lorena, was amazing—she was knowledgeable, informative, and always willing to help. She explained everything clearly, provided great guidance, and made the learning experience enjoyable. I really appreciated her support and would highly recommend both The Fitness Group and Lorena as an instructor.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Allie has been a great tutor

I have begun my journey of learning Pilates, and Allie is my assigned tutor. Allie has been great with responding to my emails, and helped a lot over zoom calls with any questions or concerns that I have had!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with helpful feedback

I had a great experience with Beth as assessor for the practical element of the instructor qualification. She provided detailed feedback, and areas to consider to grow as an instructor. I would recommend the practical day as a way to engage with others on the course, and achieve the required practical elements in a focused way.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

The fitness group review

What made my experience great was the service of the people at the fitness group during my L2 gym instructor course. I just had a call with Jessy regarding my course and she cleared a lot of things up for me, and was very helpful

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

I booked a call with the fitness group…

I booked a call with the fitness group and spoke to a lovely guy by the name of Warren.
Warren was extremely helpful and answered all my questions/queries in depth around any concerns I had, he was also very knowledgeable in the area. The fitness group have amazing offers for courses so a great time to get one, if you want a change in direction.
Thank you for the call and for the positive experience.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Evan was an excellent tutor over the 3…

Evan was an excellent tutor over the 3 day practical sessions. Made the 3 days very interactive and helped give a good understanding through the theory and practical worked needed to learn sports massage.

After his guidance I am feeling excited and confident going in to my assessment day.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Rosie was excellent

Rosie was excellent, patient and helpful , explained alll the options and add ins - we’ve come u with a good starter plan for Josh.
Comfortable to go back to Rosie for any follow up’s
Thank you
Stephen Maguire

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Harry was really helpful with his…

Harry was really helpful with his answers as he answered every question on my enquiry and even added further information to save me from needing to ask more. This was followed with a prompt phone call to assist further. Very helpful

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Enjoyable course

The course instructor (Lorena) was very pleasant, empathetic and helpful throughout the course, the course content was extremely interesting and has transformed my understanding of Pilates

July 23, 2026
Unprompted review

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