THE FITNESS GROUP Reviews 

4,552
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and dedicated tutors for being extremely knowledgeable, approachable, and supportive, making every practical session engaging and easy to follow. Learners note that instructors create a genuinely welcoming environment that builds strong confidence and ensures everyone fully understands the required coursework. People also highlight the exceptional customer service, noting that support coordinators are exceptionally prompt and attentive when answering any questions or queries. Reviewers deeply appreciate the well-structured online materials, clear guidance, and flexible payment choices that make their entire educational journey remarkably smooth.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Customer service

Clients share positive opinions on customer_service, highlighting a strong consensus regarding helpful and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the supportive tutors and... See more

Response time

Customers report great satisfaction with response times, highlighting prompt, clear, and efficient... See more

Service

Customers consistently note positive experiences with service, highlighting helpful assistance during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jonathan is amazing! He answers all questions with so much detail, he is so helpful and always checking in to make sure all is going well. He is a great salesman! Zosha is an awesome instructor - she... See more

Rated 5 out of 5 stars

Warren was super responsive, explained all my options thoroughly, wasn’t pushy, gave me time to consider things and made himself available for all my questions. I really enjoyed my interactions with... See more

Rated 5 out of 5 stars

I signed up for fitness trainer Level 2 and PT level 3, and opted for the online training. I was pretty nervous starting the course, not sure how it would work. My assigned trainer was (is) Danny (... See more


Company details

  1. Career and Education Provider
  2. Education Center
  3. Educational Institution
  4. Fitness and Nutrition Service

Written by the company

The Fitness Group is the Leading Fitness Education Training Provider with teams based in the UK, Europe and The UAE. With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. At The Fitness Group we offer a wide variety of industry leading Personal Trainer, fitness and health education courses. Our industry leading courses are internationally recognised qualifications that meet CIMSPA and REPs UAE standards. We have locations throughout the UK, Europe and The UAE that offer full-time, part-time, and supported online study options. If you study online you can submit your practical assessments via video or you can book face-to-face tutor support. We are trusted by some of the most prestigious organisations to train and educate their teams and we support the recruitment of fitness professionals for all major gyms here in the UK and in The UAE. Our team are looking forward to supporting you.

The Fitness Group Education

Written by the company

The Fitness Group is the UK’s Leading Fitness Education Training Provider
With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. We provide the very best fitness education experience for our students. Our ethos is centered on you, and throughout your journey you will have your own assigned tutor for support. Our students are at the heart of everything we do and this is what separates us from everyone else. We hope you enjoy reading our reviews from our former and current students.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,552)

2,234 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jonathan is amazing!

Jonathan is amazing! He answers all questions with so much detail, he is so helpful and always checking in to make sure all is going well. He is a great salesman! Zosha is an awesome instructor - she is so knowledgeable and personable and the workshops run so smoothly and she is so detailed with her teaching. Overall a great experience so far with everyone! Highly recommend!

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

First time taking a course with The Fitness Group. As it is an online course I contacted customer support multiple times.

The team has been great, and Mel, the Head of Learner Support, has been absolutely excellent. Her communication has been consistently clear and responsive, and she has effectively resolved every issue I’ve had.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Ricky from Learner Support Coordinator

Ricky from Learner Support Coordinator, has been amazing helping me to get organised and so supportive and encouraging. Hes been quick to reply when i've contacted him, including on weekends which I didnt expect. Thanks Ricky and keep up the good work 🙂

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Carmina is fantastic

Carmina (Learning Support Coordinator) has been fantastic throughout my Level 3 Mat Pilates qualification. She was incredibly supportive, efficient and helpful — always responded quickly and made my exam process really smooth. Would highly recommend The Fitness Group and Carmina's support in particular!

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Jonathan has been excellent

Jonathan has been excellent, he’s helped me through every step of accessing the courses and I’m very grateful! He’s very kind and informative and you can tell he cares about his customers.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Lorena.

I had a great experience with Lorena as my reformer Pilates teacher. She was very knowledgeable and explained each exercise clearly making it easy to follow along. She was also very approachable and welcoming, especially if you didn’t understand something or needed to ask a question. I felt comfortable asking for clarification whenever I needed it. Overall, a brilliant teacher who made the practical days enjoyable and easy to follow. Highly recommend Lorena.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Mark!

Mark is an absolutely fantastic Level 2 tutor and assessor! He made the learning experience enjoyable, and his sense of humour made even the more challenging parts much easier to get through. I learnt so much throughout the course and always felt supported.

He is kind, approachable and genuinely wants you to succeed. His marking was fair and thorough, and the turnaround time was excellent, which made the whole process so much smoother.

It was an absolute pleasure to work with Mark, and I would highly recommend him to anyone looking for a knowledgeable, supportive and genuinely great tutor and assessor. Thank you, Mark! 🙌

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great help to get started

Got assistance booking the course off Harry, he was a breath of fresh air in the morning. Answered all my queries, and went the extra mile to provide me extra support and contacts to get started. I’ve got great confidence that this will be a well organised course from the get go.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

I was very impressed with the customer…

I was very impressed with the customer service of The Fitness Group. Jonathan was really prompt at calling me after my first inquiry on WhatsApp. He took the time to hear about my goals and suggested how to navigate the Level 2 and 3 courses to suit my timelines and needs. I had been speaking to other certification providers too, but I was convinced that The Fitness Group was the right place for me, because of the level of customer care, promptness and help that Jonathan provided. I've begun my learning journey and looking forward to completing the program and getting certified.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support from Jonathan ^-^

I registered for the Pro PT course I was really hesitant but Jonathan helped me a lot with this.
He was so patient, kind and helpful
And still helping me till now
I really appreciate his help and patience

June 18, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look