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The Fleece Company Reviews 

5,095
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 4,449 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their softness, comfort, and suitability for various temperatures. Many also found customer service highly responsive and helpful, effectively resolving issues like defects or incorrect sizing. Some consumers appreciated the ease and speed of the ordering process and delivery. However, some customers noted product discrepancies, with items often arriving smaller or in different hues than advertised, and some questioned the overall quality. Many also experienced prolonged delivery times, sometimes lacking tracking, or even non-delivery. Additionally, some reviewers encountered ordering process difficulties, including glitches and unwanted fees, and a small group reported poor communication from customer service.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing initial excitement for beautiful,... See more

Quality

People report positive experiences with quality, highlighting that blankets are soft, comfortable, and get... See more

Order

Users describe ambiguous interactions with order, with many finding the ordering process easy, clear, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing very long delivery times, some... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had an issue with my order and Rose was incredible with assisting me. Excellent customer service and quick response time. Blankets are incredible quality, just double check the size you want. If you'r... See more

Rated 4 out of 5 stars

Ordering was easy, but I thought shipping was free and it charged me $10 for next day shipping which I didn't need nor did I want but there was no other option that came up. I'll let you know more whe... See more

Rated 4 out of 5 stars

Had a glitch-only half the order page showed. I had to start again with order. Had to remove second time order from cart. Then proceeded. I would have taken off the $4.95 charge if I had known I was g... See more

Rated 4 out of 5 stars

Size too small, but have requested refund. Was disappointed I have to pay for return shipping to Germany. They should offer free returns to a U.S address.

Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(5,095)

4,894 reviews in the last 12 months

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Rated 2 out of 5 stars

The website is misleading

The website is misleading. I went there because of the B1G1 advertising. When the site opened there was a scratch for a discount which came up "one blanket free." I'll take a free blanket instead of the B1G1! I figured the discount would be applied to the cart. The only offer I received was the B1G1.

July 27, 2026
Unprompted review
Rated 4 out of 5 stars

Quick Answer

I needed a quick turnaround on an enquiry as there was limited time left on offer.
I have now just gone ahead & purchased without your reply. Hope I don't miss out on adjustment.
Thank you: Jean B

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Love the colors, and soft and cozy!

My blankets arrived quickly. Love the blue and the green colors! Much more than I thought I would. The grey isn't as bold as I expected, but I still like it. Also, they aren't as big as I thought, but that's my fault for just assuming the full would be the size of my bed and not actually paying attention to the dimensions. Really soft and cozy. Love my blankets!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Love love

Love love, love the products the blankets I’m warm for the first time without putting three blankets on me and such weight that I can hardly sleep. These are wonderful blankets and they wash beautifully well so fantastic buy one you’ll fall in love.
Linda R Flagstaff, Arizona

July 14, 2026
Unprompted review

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