the flora lab Reviews 215

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their stunning appearance and fantastic, authentic fragrances. Many people appreciate the high quality of the items, noting their long burn times and the use of sustainable, handmade ingredients. The ordering process is described as quick and easy, with efficient and fast delivery services that often include beautiful and careful packaging. Reviewers also frequently commend the excellent customer service, mentioning helpful and passionate staff who promptly resolve any issues. However, some customers were not happy with the scent intensity of certain candles, finding them too faint or not impactful enough. This led to hesitation about trying other products from the company for a few people.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the beautiful packaging, divine and... See more

Quality

Customers consistently express high satisfaction with the quality of products, particularly praising the... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speedy delivery,... See more

Order

Reviewers highlight positive aspects of order. Customers praise the quick and easy ordering process, with... See more

Service

Clients share positive opinions on service, consistently praising the fantastic and excellent service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small... See more

Rated 5 out of 5 stars

Wonderful scent Alpine Air- got as a gift and am restocking ! Love your eco friendly packaging - potatoes starch pellets to protect candle - lovely design too on boxes Will deffo be using you agai... See more

Rated 5 out of 5 stars

This retailer is a pleasure to deal with - the products are ethically sound and smell divine - especially the Sicilian candle. Sophie went out of her way to help me when I needed assistance and my ord... See more

Rated 5 out of 5 stars

The items are stunning and have a fantastic fragrance. The communication is efficient, and the delivery is speedy. A few years back, I met this wonderful woman at the NEC Gardeners World show. She's d... See more

Company replied


Company details

  1. Candle Store
  2. Corporate Gift Supplier
  3. Gift Shop

Written by the company

Say Hello to The Flora Lab | Hand poured, natural-wax candles. Proudly championing plant based waxes, such as coconut, rapeseed and soy, we tailor each candle to a bespoke wax blend; the secret to the perfect, sustainable candle. But we're not just candles. Our signature lines include soy derived room diffusers, botanical wax melts and ofcourse lots of lovely gift boxes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Gorgeous fragrances that really last…

Gorgeous fragrances that really last but not in an overpowering way.
Super quick delivery, pretty packaging with lovely personal message.
I have tried nearly all the different wax melts they offer and love all of them.

September 23, 2024
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Reply from the flora lab

Ahh Helena, thank you so much for such a kind message; it really does mean the world. I'm so glad that you loved your wax melts, I think they're such a great way of scenting your home :) Have the most wonderful day, and thank you for taking the time to write this review, Sophie x

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Rated 5 out of 5 stars

Really happy with the product and the…

Really happy with the product and the waxes smell lovely.

September 21, 2024
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Reply from the flora lab

Hey Joshua, thank you so much for taking the time to write this review; it really does mean the world. So glad you loved your Flora Lab products, and hope to see you back at Flora Lab HQ soon :) Sophie x

Rated 5 out of 5 stars

Delightful scent but not what I…

Delightful scent but not what I expected. In my mind ‘Hit smoking’ bourbon would have been much more masculine.

September 17, 2024
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Reply from the flora lab

Hey Rosemary, bless you, thank you so much for taking the time to write a lovely review. If you're after really masculine smells, I'd recommend the following: The Renaissance Man- a very herbacous, citrusy cocktail that is Mediterranean in its profile. The other scent I'd recommend is Winter's Night. Much deeper, darker and smokier than Sweet Smokin' Bourbon, it's a scent I'd only recommend in the depths of winter, but you're more than welcome to give that one a try :) Let me know and I'm more than happy to send out some samples in your next order. Sophie :)

Rated 5 out of 5 stars

Love this brand.

Love this brand.

September 17, 2024
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Reply from the flora lab

Thank you so much Ellie, we love you too <3 No seriously, a big thank you for choosing to shop with us and also leave a review; it honestly means so much :) Have the best day, Sophie x

Rated 5 out of 5 stars

Beautiful order

Absolutely beautiful package. Sophie is so lovely and went above and beyond to get our order out to us so quickly. Thank you xxx

September 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Beautiful scents with a personal touch

After initially finding this shop through Amazon, I realized I could order direct and I'm so pleased I did.
The wax melts I ordered smell absolutely delicious, and easily infused a large room within around 10 minutes of use. My order also came with a sweet handwritten note and a free sample, which was a lovely touch.
Thank you - I have no doubt I'll be back, both for gifts and little 'just because' treats.

August 15, 2024
Rated 5 out of 5 stars

I love all scents from The Flora Lab

I love all scents from The Flora Lab. Have bought wax melts in the past but thought I’d try the reed diffusers. A week in and they make my house smelling amazing! Highly recommend. Also comes quickly and in great packaging.

August 14, 2024
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Reply from the flora lab

Amy, thank you so very much for this, it honestly means the world. I'm so happy that your diffusers are scenting your home, they're such wonders of the fragrance world! Have the most amazing day and thank you so much for taking the time to write this, Sophie :)

Rated 5 out of 5 stars

Incredible wax melts

I found Flora Labs at a market stall in East Dulwich and picked up one of their wax melts. Ever since I have been restocking with all different scents from their website. My favourites are Midnight Cherry and Flora’s Florist but I haven’t found a single one I don’t like yet. Aside from the pheromone all scents, one of my favourite things about these melts is how easy they are to get out of the wax melter after use. I just need to give the wax a gentle twist and it pulls away. I have had many others where I have to get a knife and start cutting it out. This is one of the things that just keeps me coming back.

July 31, 2024
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Rated 5 out of 5 stars

Great company!

I received such a lovely candle with an amazing scent. I was even given advice about the various scents available to me. I love opening my parcels from floral lab, they are so beautifully presented. Would highly recommend.

July 8, 2024
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Reply from the flora lab

Bless you so much Susan, thank you so much for leaving such a lovely review. Always here to make sure you get the right candle :) Have the most wonderful day, Sophie x

Rated 5 out of 5 stars

I love this brand

I love this brand. Beautiful sustainable packaging and long lasting candles that smell amazing. My go to candle is Sweet Smokin Bourbon which I buy on repeat because it is soooo good.

July 22, 2024
Rated 5 out of 5 stars

Smells lovely

Easy to order and quick delivery. Eco friendly packing and a card to make it feel personal. I haven't used the candle yet but I know I will love it. It smells nice even before I use it.

July 21, 2024
Rated 5 out of 5 stars

10/10 melts!

I absolutely love my alpine air wax melts! they have become a permanent feature of my Sunday routine. Sophie, the owner is absolutely lovely as well. Can't recommend more highly!

July 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Absolutely Incredible!

Discovered the Flora Lab at East Dulwich market and purchased the Darjeeling Delights diffuser - it’s incredible! Long lasting and smells amazing. I’ve just been back to buy the wax melts and a gorgeous shell tea light holder. 100% recommend, I’ve already bought candles for friends.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great products

I received a diffuser as a present for Christmas last year and loved the sweet smokin bourbon scent (it lasts for ages!) so much that I placed an order for another one plus a few other bits. The items arrived quickly and were all beautifully packaged. I will definitely be recommending the Flora Lab to friends and ordering again soon.

May 24, 2024
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Reply from the flora lab

Becky, thank you so much for your kind words, and coming back to purchase from us- that really is the highest compliment. Also, thank you for taking the time to write this review, it really does help us as a small business! Have the best day, Sophie x

Rated 5 out of 5 stars
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Reply from the flora lab

Thank you so much Errol, he's definitely a cult favourite over at Flora Lab HQ- but we think that's quite what a Renaissance Man would like to be! Thank you so much for taking the time to write this review, it means so much, Sophie x

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Rated 5 out of 5 stars

Incredible

Such a beautiful gift set and incredible scent!

May 5, 2024
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Reply from the flora lab

Thank you so much for the kind words... and choosing us to gift with, so grateful! Thank you so much and have the most wonderful day! Sophie x

Rated 5 out of 5 stars

Great gifts and last ages

Bought candles and wax melts as Christmas presents and for myself, gorgeous scents which burn evenly and for absolutely ages.

December 17, 2023
Unprompted review
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Reply from the flora lab

Thank you SO much Ingrid for your review 🌟 it means the world, and M so happy that you loved your candles 🤗

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