The Fold London Reviews 

The dress came so fast. Their courier service kept me in the know and the process was so smooth.
The dress looked just as beautiful on as it did on the website. The colors were gorgeous and the fit was spot one

Excellent help from Shahnaz with reordering some sale items that had gone to the wrong address first time and needed to be re-ordered. She was super helpful.

Oh my goodness I never write reviews but this shop in Cadogan place The fold is absolutely 5 star 🌟 for everything they do. There service is kind, nothing is too much trouble, there expert advice was welcome. The team were fabulous especially Cherese. Thank you

Ordered a matching jacket and trousers for work on 1.9.25. Cost me almost £500 even with the mix and match discount.
Told would take six working days to be delivered.
Had to chase both items as no notification at all on delivery well after the six days.
Trousers received on 13.9.25 with e mail that jacket was to follow. On 15.9.25 got e mail saying jacket out of stock and so I’m being refunded for it. No suggestion re what I do with the trousers! Probably going to send them back as I wanted a suit.
Really poor customer service. I’ve been a very good customer in the past. Won’t be shopping here again I’m afraid

I purchased pair of trousers which were too large.i received confirmation of my return on 4th September
But my refund is still 11 days later not been sent, why hold on to peoples money which causes people to leave negative reviews when your products a so good,
Update
Further to this review my money was refunded this morning.

It took a while to receive a response from the customer service team, but once I received assistance it was a smooth process. Shahnaz was lovely to work with and was very helpful.

Shahnaz is extraordinarily helpful and responsive. Great to see a human touch! He is thoughtful and precise.

Amended review following contact with senior Customer Services assistant. Once Shahnaz took charge then there was a vast improvement in communication and my complaint was resolved. I've not upgraded it to 4 stars because I should not have to put a bad review on here to get any assistance but, having done so, I am very happy with the customer service I then received.

Below is my original review.
My first, and what will be my last, order from The Fold was a pair of trousers in the sale this summer - let us not forget this is still a three figure sum. On first wearing the hem came down. I duly filled in the customer contact form explaining what had happened and asking them whether I should return for a new pair or they would repair or I would take to my dry cleaner and The Fold could pay. It took nearly 3 days to reply asking for a photo and a sign off that clearly implied I was lying and if I needed further assistance to contact them again. I sent the photo by return and some 2 days later I am still waiting for the courtesy of a reply. So this lunchtime I shall take them for repair myself and this will be my one and only purchase from The Fold. Very disappointing is to put it mildly.

What a great idea. You can order items from online stores and you get five days to try them on (starts the day they arrive at your home) before you’re charged. I found this really helpful.

The Fold. Great aftercare service. Very helpful and friendly to deal with. All sorted now and super happy. Thank you

I absolutely love The Fold! This is my go to wardrobe for an important meeting, when I want to feel professional, for moments that matter. Their flattering dresses and tailored jackets are superb! Well made, durable, comfortable and never failing to deliver a great impression!

I purchased a dress from The Fold on sale - wouldn’t buy at full price as the quality doesn’t match the price. The dress arrived quickly but was faulty - the zip was broken. Returned the item almost two weeks ago and the return request is still pending. Very, very slow in this day and age to process returns - will definitely avoid next time unless I know I will be keeping the item.

Boring, conservative and frumpy. And certainly not the quality one would expect for the price. Terrible customer service reviews too.

Great company, great customer service and I love the ‘Try Before You Buy’ service that is offered. It’s a great idea and allows you to try different sizes, styles and combinations at home without having to pay up front and go through the ‘waiting for a refund’ process. You simply return what you don’t need within the short timeframe given (5 days) and then only get charged for what you keep. Genius. Items are received in beautiful packaging too, and the process is very straightforward.

My order was received quickly and beautifully packaged. The Harper Try Before You Buy service is excellent - no hanging around for ages for refunds is great and the service worked so well. You just get charged for what you buy after the 5 day try on period. Well done The Fold for using this service!

Amazing customer service. From an initial text message that I received an immediate response all to way to helping me find the right dress that I was looking for. Great attentive help at the store. Very friendly, very professional. Also made a return very easy of an item that I bought online.
Such good materials and tailoring, most shops are all moving towards selling polyesters… thank you for the help.

Loved the try before you buy service. What I ordered came in beautiful packaging and the dresses I ordered were gorgeous.

Used the Harper try before you buy service, ordered a few things but sadly only kept one item, as the others didn’t suit me but clothes are great quality and would order from the Fold again. Only down side was an expensive top I ordered arrived very creased, didn’t even try it on as it looked awful,

I bought an expensive dress in the sale. It had been out of stock in my size so I knew it would have been returned. What I didn’t expect is that although the tag is on, the dress is grubby and crumpled. I have kept it because it is just what I wanted for a specific function, but I have had to have it professionally cleaned and pressed which is disappointing.