The Food Market Reviews 

313
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Absolutely fantastic gift hamper, full of tasty treats and cannot wait to enjoy. Very easy to order, tracked delivery and secure packaging (with ice packs!). Customer service has been excellent and ve... See more

Rated 5 out of 5 stars

What a find this website is! It's like a Borough market online with small local businesses and delicious food products. All are available to browse in one spot. Plus the customer service is the best... See more

Rated 1 out of 5 stars

I ordered Irish Porter Cheddar cheese and specifically requested an expiry date after Christmas, however, it expires way before Christmas. It also doesn’t look authentic and not the same as photo on t... See more

Company replied

Rated 5 out of 5 stars

I had an issue with what I thought was an undelivered parcel by the expected due date. The communication with Angie at TheFoodMarket was exceptional. It turned out the parcel was delivered, on time,... See more

Company details

  1. Online Food Ordering Service

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The Food Market is no longer trading and this profile is not monitored


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4.3

Excellent

TrustScore 4.5 out of 5

313 reviews

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4.3

All reviews

(313)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely company to deal with

Had an issue with the delivery of my parcel and everything was handled so well. Quick, polite responses with a nothing is too much trouble attitude. I'll definitely be ordering again!

June 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Brilliant company to order from

Brilliant company to order from, so helpful, reply to queries fast and keep you updated the whole way

Will definitely be ordering again!

Thank you specifically to Angie asking my repeated panicked questions about arrival times!

May 25, 2023
Unprompted review
Rated 1 out of 5 stars

Cheese underweight and lots of rind

Cheese underweight and lots of rind, £7.50 delivery, was refunded £1.79! Had to re purchase and pay a further £7.50 delivery which took 6days. Worst customer service I've ever received!!!

May 11, 2023
Unprompted review
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Reply from The Food Market

Hi Karen,

Thank you very much for your review. Once again, we’re truly sorry for the experience you had with our merchant. Per our correspondence with you, this was resolved with a partial refund for the underweighted cheese and a customer service voucher which was redeemed in your second order with us. We're sorry for the longer lead time owing to merchant's holiday and weekend, but we can see that your second order was successfully delivered on the estimated arrival day. We've also followed up with the merchant to ensure that this won't happen again.

Kind regards,
TheFoodMarket.com Team

Rated 5 out of 5 stars

ANGIE THE ANGEL

An absolutely amazing company!!! Angie is a true angelic godsend of a lady!! She really is a master of her trade with fast replys and excellent communication! I went to order some products for my wedding with the unfortunate realisation that 2 of the items were currently unavailable, within less than 18 hours she informed the merchant and resolved it and informed me straight away. Needless to say I purchased these items without hesitation! Thanks again Angie for all your hard work and dedication.

May 16, 2023
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Rated 5 out of 5 stars

I requested an earlier delivery date…

I requested an earlier delivery date than shown on line,
and The Food Market kindly obliged.Nowhere else was I able to purchase the dark chocolate ginger, which I received. This was a special gift for a special birthday
for a friend. The chocolates arrived on the stated date, and was well packaged and beautifully presented.
I would definitely deal with The Food Market again -
especially for dark chocolate ginger!

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

Vegan Birthday Hamper

My daughter Joanne received her Vegan Birthday Hamper I had ordered for her and she was so pleased, Joanne said it was packaged beautifully and lots of vegan goodies, it was delivered on time, thanks to the Foodmarket team .

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

I had confusion with order

I had confusion with order, totally my fault, and I contacted immediately. A lady called Angie very quickly contacted me and sorted everything out, and also confirmed delivery had happened to my grandson as I wanted. I will certainly be in touch with them again for orders. Thank you Angie.

April 11, 2023
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Rated 5 out of 5 stars

Fantastic Customer Service.

Had an issue with an order and spoke to a lovely lady called Angie through email, nothing was to much trouble and issue was sorted straight away. Really easy to contact customer support and a pleasure to deal with. Would use this company again for sure. Once again Thank you Angie.

April 11, 2023
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Rated 1 out of 5 stars

Food market supplied out of date goods…

Food market supplied out of date goods with a Best Before date 03-11-22, 4 months out of date.

March 13, 2023
Unprompted review
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Reply from The Food Market

Hi Karl,

Thank you very much for your review.

Once again, we’re sorry for the experience you had with our merchant and the delay with your order. Per our correspondence with you, the merchant followed up with their fulfilment partner to ensure that this won't happen again. We can see that your order was resolved with replacements that were delivered on 22 March.

We really appreciate you giving us an opportunity to make things right, as we take all reviews seriously. We hope you’ll give us another chance in the future!

Kind regards,
TheFoodMarket.com Team

Rated 5 out of 5 stars

I cannot fault the customers service or…

I cannot fault the customers service or product, however I would not have to contact CS unless one of the bottles got smashed in transit, I recieved a second box supplied foc, the same carboard box was used again with no padding, it's a miracle they survived intact

March 2, 2023
Unprompted review
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Rated 5 out of 5 stars

What a beautiful little cake

What a beautiful little cake! It arrived really quickly and in its own pretty tin which will be useful when this lovely cake is EATEN! its such a shame to eat it though.

I think my friend Linda who loves daffodils will shed some tears on her 80th birthday!

Excellent customer service too.

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with.

Excellent company to deal with.
Huge variety of local market and independent brands which are hard to get anywhere else.
Customer service was great, and overall was very pleased with the products we ordered.

February 22, 2023
Unprompted review
Rated 5 out of 5 stars

5* Company!!

5* company, fast & free delivery and my order arrived in perfect condition, with long shelf life.
Highly recommended TheFoodMarket.com!!

Thank you 🖖

February 11, 2023
Unprompted review

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