The Food Market Reviews 

313
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Absolutely fantastic gift hamper, full of tasty treats and cannot wait to enjoy. Very easy to order, tracked delivery and secure packaging (with ice packs!). Customer service has been excellent and ve... See more

Rated 5 out of 5 stars

What a find this website is! It's like a Borough market online with small local businesses and delicious food products. All are available to browse in one spot. Plus the customer service is the best... See more

Rated 1 out of 5 stars

I ordered Irish Porter Cheddar cheese and specifically requested an expiry date after Christmas, however, it expires way before Christmas. It also doesn’t look authentic and not the same as photo on t... See more

Company replied

Rated 5 out of 5 stars

I had an issue with what I thought was an undelivered parcel by the expected due date. The communication with Angie at TheFoodMarket was exceptional. It turned out the parcel was delivered, on time,... See more

Company details

  1. Online Food Ordering Service

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The Food Market is no longer trading and this profile is not monitored


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4.3

Excellent

TrustScore 4.5 out of 5

313 reviews

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4.3

All reviews

(313)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Definitely in the market for The Food Market!

What a great find bringing together lovely artisan products on one site. I ordered some interesting beers and an unusual Scottish alcohol free spirit.
What’s even better is that The Foodmarket is supported by a very friendly customer service who are at hand to help and sort out any problems, should the arise.
Highly recommended!

January 26, 2022
Unprompted review
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Rated 5 out of 5 stars

first class service.

The site was easy to follow, the time from ordering to dispatch was really quick. The items were well packed
and the courier was prompt and polite.
Will have no hesitation using them again.

January 13, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

We had a faulty item which was from an outside supplier and we mailed The FoodMarket and within hours they had told us our replacement was being shipped first class.
Excellent service and would highly recommend.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

The best customer service!

Customer service were 100% amazing. Delivery had been tried 4 times and customer services emailed me and I was able to arrange delivery to a different address.

January 5, 2022
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Rated 5 out of 5 stars

Excellent Communication & Customer Service

Had such a brilliant experience with the team at The Food Market. I made 2 orders with one if the merchants, however only one was delivered. After contacting the team, they chased this up for me and resolved the issue. The team kept in contact with me and provided regular updates, which was very impressive given that this was over the Christmas period! A big thank you to Angie & Rui! I found them both very helpful, polite and positive.

December 29, 2021
Unprompted review
Rated 3 out of 5 stars

Single use plastic packaging

I bought 4 vegan mince pies that were delicious. What got me was the unecessary and replaceable single-use plastic packaging. I will look out for an urgent change in your nature unfriendly packaging policy before buying your products again. 😔

December 29, 2021
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Rated 5 out of 5 stars

A Wee Tad Praise

What an absolute joy to peruse TheFoodMarket.com
All the delight and surprise of discovery, like real life No really, only without the stress and fatigue
A really thoughtful and interesting company which has been a pleasure to become acquainted with

December 15, 2021
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Rated 5 out of 5 stars

Excellent customer service…

I ordered a gin gift from Foodmarket yesterday. I realised I didn’t put a gift message. I, therefore, contacted them by email. They almost immediately replied and have now had another email from them confirming that the gift message has been added. Excellent customer service from Rui at Foodmarket. Thank you

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Even though I didn’t receive the correct item from the merchant, the food market were extremely helpful and quick with responses which you don’t get much nowadays with customer service. They contacted the merchant for me and managed to get me a refund pretty quickly! Thank you again, highly recommended using the food market!

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

I highly recommend TheFoodMarket.com

I have used TheFoodMarket.com for the past 5 years and have never been disappointed. They provide excellent service and nothing is too much trouble. Their range of gifts are of high quality and are always well received. I recently sent an order, forgetting to put a gift message. Rui has kindly sorted it all for me, as always. A huge thank you for all their support over the years. I unhesitatingly recommend them.

December 6, 2021
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Rated 5 out of 5 stars

Exceptional Service.

Exceptional Service.
Customer service was patient and understanding, as I was having problems with my computer.
I would highly recommend this company. And the produce was excellent.
Dave

December 6, 2021
Unprompted review

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