THE FOSSIL STORE™ Reviews 126

An amazing experience from start to finish. I got regular updates on where my package was before I even had a chance to check the tracking myself. The package arrived quickly and was packaged very well.

Very patient and committed to meeting customer needs.

Richard and Benjamin are well informed and very helpful.
They were quick to respond to questions/enquiries and I’m very happy with my purchase.

I have been a customer of The Fossil Store for many years. What sets them apart is their incredible customer service. They communicate frequently and are ALWAYS receptive to questions or even adaptations to suit the requests of the customer. Both Benjamin and Richard have been incredibly responsive.
The second, and probably more important thing that I wanted to highlight, is the fact that The Fossil Store doesn't just sell fossils, they display there beautiful pieces in extraordinarily beautiful settings: brass stands, aluminum bases, custom requested stands to hold items of beauty. I have been a collector for years and I have been very fortunate to have obtained some extraordinarily beautiful items shipped to me in professional packaging with absolutely no chance of damage despite the transatlantic shipping. This is a premier supplier of statement pieces for any serious collector.

Very responsive and helpful - answered all questions quickly.

Love it. Great gift and great service

Excellent communication and updates status on exclusive dinosaur fossil.

Brilliant item as described. Better in real life.
Excellent secure packaging. Will definitely use this company again. Great communication from seller.

Well packaged, and smooth customs clearance. The fossil appears exactly the same as depicted on the website too.

Really pleased with my recent purchase. The item arrived promptly and in perfect condition. Thanks.

I have been buying from these wonderful people for years. Always prompt and helpful and 100% trustworthy.

I was thrilled with my purchases which made unique and interesting gifts, which were much admired and are now proudly displayed. Communication with the seller was easy and it was good to be able to email directly with specific questions about the items. I bought some fragile items, all of which were extremely well packaged and arrived safely and on time. Great to be able to buy beautiful products, all with a story to tell from specialist, knowledgeable sellers rather than big chains these days.

Always a pleasure dealing with Richard. First class selection, communication and delivery. I’d highly recommend The Fossil Store to anyone interested in this field.

I bought a present for my husbands 30th birthday and Richard and Benjamin couldn’t be more helpful. You can tell they are passionate about what they do. They took special care knowing it was an important gift. They were lovely and kept me informed via email that it had been packaged and shipped.
Thank you, my husband loved the gift and something he will keep forever.

I’ve gotten some of my favorite specimens here and I’ve never had a more helpful and professional experience than with TFS.

I have dealt with this company for many years now and their professionalism is beyond doubt. Their knowledge and helpfulness is second to none.

Thanks again
Steve

I have bought items from Richard and i have found him to be very knowledgeable, professional and trustworthy.

My purchase experience was top notch. There was great communication, packaging to the USA was perfect, and the valuable specimen arrived in great shape. If you are looking for rare fossils then buy with confidence.

I bought a very large Holzmaden crinoid plate years ago. Due to a change in my circumstances, which led to an international move, I was not able to take possession. In the end I was able to find a buyer. Richard and his team at The Fossil Store were great through this entire period. They helped me with all transactions.

I hope in the future to buy a smaller crinoid plate from The Fossil Store that will fit a more modest space in my new house.

Love the fossils!
I've purchased several times from The Fossil Store, and every time been delighted with my purchases. Incredible customer service, deep knowledge of fossils and minerals, and a wonderful range of products make this my favourite UK source for fossils and other natural science items.