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thefreezepipe.com Reviews 

583
•
TrustScore 3 out of 5

3.1

Tobacco Shop
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Review summary

Created with AI, based on recent reviews

Considering 24 reviews, most reviewers were somewhat happy with their experience overall. Customers express significant disappointment with the quality of the products, frequently reporting that items break easily or arrive damaged. Many feel that the products do not live up to their advertised durability or performance, with some describing them as a gimmick. Reviewers also frequently mention that the products are overpriced and not worth the money, especially given the quality issues. Some people were dissatisfied with the product's functionality, noting issues like loose bowl pieces, instability, and the inability to stay cold for the advertised duration.

What people talk about most

Product

Clients share ambiguous opinions on product quality and design, with many expressing disappointment.... See more

Quality

Users describe negative interactions with quality, with many reporting that products are poorly designed and... See more

Price

People report negative experiences with price, with many reviewers feeling that the products are too... See more

Value for money

Consumers find the value for money to be negative, with many reviewers expressing disappointment and feeling... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The bowl falls out and sets fires. Simple screw-in threads people! The koozie covers the "stabilizer legs". So the pipe rolls over, the bowl falls out and sets fires. Seriously?! Extremely disappointe... See more

Rated 3 out of 5 stars

The only problem I have with the set up is the bowl….. I’m on number three. They keep cracking. I don’t know what kind of glass are made out of, but I don’t think that can handle the heat. I’ve tried... See more

Rated 4 out of 5 stars

Would give 5 stars on the freeze pipe spiral but the bowl piece sits so loose. Exchanging with a group of high af friends is somewhat challenging when the damn thing is falling out easily. Especially... See more

Rated 2 out of 5 stars

Poorly designed product with questionable customer support. The new DNA pipe is a great idea and quite stable with balancing feet and a flat bowl bottom, but when paired with the included coozy it is... See more

Company details

  1. Tobacco Shop
  2. Internet Shop

Written by the company

Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.

Contact info

3.1

Average

TrustScore 3 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(583)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything went good

Everything went good. Ordering was simple. Tracking was good. And of course the FreezePipe arrived damage free and works as explained... Easy Freezy Hits!!!

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Product is well worth the money and they even promptly replaced the cracked part I received! Would 100% recommend to any friend.

February 17, 2024
Unprompted review
Rated 4 out of 5 stars

Fast service

Fast service. Great packaging. Pipe breathes fantastically. Doesn't stay frozen long enough, although it's still very cold for a bit. Even so, I love the pipe. Use it everyday. When it's cold, the hits are great, with no coughs.

February 18, 2024
Unprompted review
Rated 2 out of 5 stars

Nothing on freezepipe but shipping to…

Nothing on freezepipe but shipping to Canada was horrible. About a month after deliver Fedex sends me $115 bill for shipping i'm assuming due to customs don't know i'm not paying they can come back and pick up the bong and send it back to you guys before I pay that outrageous b/s. I would not have even considered ordering if I knew it was going to be that bad. However I'm enjoying the bong its nice and cool.

March 13, 2024
Unprompted review
Rated 3 out of 5 stars

This is my 2nd Product here and to be fair….

This is my 2nd product and to be honest, I’m not impressed. I prefer my 8’ beaker to the freeze pipe as it’s much smoother. The bubbler was cool, but it broke with in 2 weeks. I will not be buying any more products, but I think it’s a great product for the newer less knowledgeable generation.

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

Nifty

Wonderful accessory for the freeze pipe. It was a valentines gift to my man, and he really enjoys it.

March 4, 2024
Unprompted review
Rated 1 out of 5 stars

NOT WORTH IT!!!!!!!!!

I got the GBT and it DIDN'T WORK FOR ME!!!!! It did freeze up quickly but didn't last long. Froze it over night and was same. Didn't cool tokes at all.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

I thought I loved this company but time told the real story

Cheap build quality along with very unique and not universal pieces. If one thing breaks you have to buy their $80 attachment to resume normal schedule. The bowl attachment I got to replace my bubbler is useless. Air leaks and very harsh hit. After roughly $250 and only 1.5 months of use I’ve given up on this company… over priced along with cheap quality while making you buy from them only.

January 16, 2024
Unprompted review

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