The French Farm Reviews 

403
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and wide selection of products, highlighting many unique and delicious items that are often hard to find elsewhere. People consistently appreciate the prompt and fast delivery service, noting that their orders arrive quickly and in a timely manner. Reviewers also consistently highlight the careful and excellent packaging, which is often described as super safe and ensures all contents arrive in perfect condition despite travel. The ordering process is described as easy and efficient through their excellent website, leading many consumers to express their strong intent to order again.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the quality and taste... See more

Quality

People report positive experiences with quality, often praising the delicious taste of food items like tea,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the prompt and fast shipping,... See more

Order

Customers consistently note positive experiences with order, with many expressing their intention to order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a francophile and francophone who has lived and worked in France and of course a HUGE foodie. For years I was getting a lot of my French ingredients, including my favorite mustards from Edo... See more

Company replied

Rated 5 out of 5 stars

French Farm products are one of a kind, I have purchased your beautiful steak knives and this time I got the lollipops and they’re delicious. I ordered the fruit, caramel and milk chocolate, never had... See more

Company replied

Rated 5 out of 5 stars

The tea towels that I had ordered were packaged well, without any damage. The fabric is soft, without any roughness or bleeding of colors. I would highly recommend these products because they look a... See more

Company replied

Rated 5 out of 5 stars

I placed my first order with the French Farm and am very impressed. There was an issue with the shipping through FedEx (not their fault) and when I reached out to the French Farm, they immediately fol... See more

Company replied


Company details

  1. #4 of 40 best companies in Food Products Supplier

Written by the company

The French Farm has searched the European continent to bring you the finest in imported gourmet foods, and kitchen and dining decor.


Contact info

4.9

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(403)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome experience!

Easy to shop online. Great selection. Very happy with the way my pickup order was packed and ready and how fast processing was.

April 28, 2025
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Reply from The French Farm

Thank you for the review, Gillian!

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Rated 5 out of 5 stars

Great products, Great Service!

Besides how delicious the products that I've purchased from The French Farm are and how much we enjoy them, I experienced a shipping problem and reached out. Customer Service responded promptly and corrected the problem immediately. Their staff are as sweet as the products! Great job, The French Farm!

March 25, 2025
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Reply from The French Farm

Thank you so much for the amazing review! We look forward to continue serving you in the future! :)

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Rated 5 out of 5 stars

Merci French Farm

Terrific products, nicely shipped. On time and reliable.

March 25, 2025
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Reply from The French Farm

Thank you so much for the positive review!

Rated 5 out of 5 stars

Walnut Mustard is delicious!

We love the Walnut Mustard and order it often! We use this mustard in many dishes, so we go through the little jars fast. The jars are always packed very well to avoid breakage during shipping.

February 28, 2025
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Reply from The French Farm

Thank you for the awesome review! I'll share the message with our shipping team :)

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Rated 5 out of 5 stars

Fast delivery

Fast delivery. Packaged exceptionally well!

February 25, 2025
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Reply from The French Farm

Thank you so much for the great review. We look forward to serving you again very soon!

Rated 1 out of 5 stars

Missing items

I placed my first order on December 26, 2024. Half of my order was not shipped and I have not received a response to my inquiries regarding the situation.

December 27, 2024
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Reply from The French Farm

Hi Nicola,

Thank you for reaching out. I sincerely apologize for the delay in addressing your missing items. We will ship the rest of your order as soon as possible.

-Kara

Rated 5 out of 5 stars

My sister recommended The French Farm…

My sister recommended The French Farm to me. We take turns purchasing the most delicious apricot preserves made by L'Epicurien. Our families are spoiled by this first rate product. Over the past few years we've tried several purveyors of our precious commodity and The French Farm is the one we will use form this day forward.Our orders arrive quickly and perfectly wrapped for safety. This is a reliable company each and every time.

January 31, 2025
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Reply from The French Farm

The apricot preserves are truly amazing! Thank you for ordering with us. We look forward to serving you again!

Rated 5 out of 5 stars

Fast shipping, greatservice, delicious products

Thank you so much for sending the package out to my daughter so quickly and packing everything with such care. The enclosed message was printed beautifully, it really made her day and lifted her spirit after being in a major car accident.

Merci beaucoup!

January 30, 2025
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Reply from The French Farm

You're very welcome- So glad she enjoyed it. Thank you for ordering from us!

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Rated 5 out of 5 stars

Great service

Quick delivery and very prompt issue resolution

January 30, 2025
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Reply from The French Farm

Thank you so much for ordering with us!

Rated 5 out of 5 stars

Great Products and Customer Service

Customer service was very kind and helpful! My order shipped promptly and was packaged very carefully. So pleased with my experience and will definitely order from The French Farm again!

January 30, 2025
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Reply from The French Farm

Thank you so much for your kind words & thank you for ordering from The French Farm!

Rated 5 out of 5 stars

A Great Place To Get Your Goodies!

Super fast service, premium products, very fair prices. I will be a repeat customer.

December 30, 2024
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Reply from The French Farm

Thanks for shopping with us! We appreciate the great feedback.

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Rated 5 out of 5 stars

Great Look and Feel

My sister in law went to your warehouse sale a week or so ago and purchased two sets of everyday flatward, 2 sets of salad servers and one set of a 3 piece cheese service. I then ordered a 1920 bread knife. Everything came quickly, looks great and feels great. Very happy with our purchases, especially the warehouse prices which were significantly reduced. Your staff is very knowledgable and helpful.

November 27, 2024
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Reply from The French Farm

Thank you so much for shopping with us! We look forward to seeing you at our next open warehouse on April 12th!

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