Thefreshfaceshop Reviews 14

TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

2.0

Poor

TrustScore 2 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Buyer Beware

I wanted to rate Fresh Face Shop a -10 but that option not available. Here’s why:
1. 2 months for product to arrive!
2. Never received a tracking # so no way to track.
3. Sent multiple emails to initially inquire about Order status/ETA - never got a response.
4. Sent email to cancel order and also never received a response.
I will absolutely never purchase from this company again. BUYER BEWARE!!!!!!!

October 23, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

TERRIBLE COMPANY

TERRIBLE COMPANY - ORDERED NEARLY 2 WEEKS AGO AND STILL HAS NOT BEEN SENT. IHAVE EMAILED 3 TIMES AND NO RESPONSE DO NOT ORDER ANYTHING FROM THIS COMPANY....

April 22, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

No one should buy from this company

No one should buy from this company. They are scam. Bought an item over a week ago and still not out for delivery. Reading thru the reviews. Looks like the things they sell does nt even work.
Wish I read the reviews before thinking of buying it.
NO ONE SHOULD BUY FROM THE FRESH FACE SHOP!!!!!

March 30, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Total scam.

Total scam.. Ordered on the 4th of March, and still has not been dispatched. I thought it would be safer using shopify and the Shop app, but no! I have tried to contact them many times but no response...

Not happy at all..

March 4, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I feel scammed

I'm in the UK; I got a notification saying that my order was 'out for delivery', shortly followed by another saying there was 'an attempted delivery'... in Dongguan, China!

The "24/7 support" is a sham. They have not responded to my many emails over many weeks. I want my money back.

July 27, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look