The GelBottle Inc Reviews 

I received excellent customer service recently over a bad batch of topcoat. Requested some information to record for business purposes however, the products were replaced and arrived extremely quick. Excellent service

Useless. The builder in a bottle is meant to be the holy grail of nail products, but on my first 2 applications I experienced the whole nail gel just peeling off entirely after just 4 hours. Worse than a cheapo drugstore nail polish!
I contacted them to ask for advice and was basically told that if you don't shell out hundreds on their lamp, base coats and colours, the BIAB won't work! I have a decent lamp which works really well with my Mylee products so can't see why I should have to buy a whole new lamp to use this product. To my mind, if your product doesn't stand on its own then it's no good.
The staff were quite rude and unhelpful, so I won't be bothering with Gel Bottle any more. My Mylee products work just fine and I definitely recommend buying them instead.

I really like the products but the customer service is appalling. My lamp recently broke (just outside of warranty) and several bulbs stopped working. I immediately placed an order for a replacement and contacted customer service to request this be shipped quickly as I’m unable to see clients until it arrives. The customer service agent didn’t appear to actually read and comprehend my request and despite saying several times I did not mind paying for the lamp and just wanted it asap, they offered me a discount code for a new order (irrelevant and not needed as I’ve already placed the order for everything I need) yet consistently ignored my questions about shipping the order.

The live chat function is problematic and disfunctional and when you finally get a response it’s a copy and paste response that makes no sense.

Dispatch times are often 10+ days when competitors offer next day delivery.

We pay a premium for this brand yet the customer experience is not premium at all.

Nice products, great customer service. Very helpful and quick response

Used and loved the product for 1yr but had two seperate clients develop Onycholosis (nail separation). Alarm bells rung and I researched allergies from tgb only to discover many many other techs/clients developing life changing allergies. Then sadly, it happened to me. I thought my career was over and had patch testing and discovered I had developed an allergy to hema. my dermatologist tested me with the quantity tgb claim is in their biab and no reaction. He then tested their cured biab and I reacted severely. He confirmed the hema content was much higher than stated on the msds. I do not trust this company and their history with trading standards clarifies my reasoning; the fine they received after underselling the the quantity of product they were selling to consumers. Do your research before using this brand!

Absolutely can not fault this company, after a faulty lamp they were fast and efficient, brilliant customer service from both Caroline and Jess . I would highly recommend the gel bottle company 100%

Enquired about a missing parcel and spoke to a lovely lady called Kirsty who immediately sent me a disclaimer form to sign and resent out my order. Brilliant service

I emailed as my TGB lamp had stopped working properly. Within 2 days I have had a reply and had the issue resolved. They are sending me a new lamp as it is covered by warranty. Best customer service I've received in a long time. Will continue to invest in TGB products for my salon.

I had a small issue with one of the products I ordered… but after emailing customer service and speaking to a lady called Sydney, it was quickly resolved and she went above and beyond to fix my issue. Brilliant customer service 👏 and the products are second to none. Thank you again Sydney 😊

I received my order and an item was missing. Sydney rectified this issue immediately and arranged for a replacement to be sent out. Great customer service. Thank you.

The BEST customer service given by Jess today! I had a couple of problems with deliveries not being fulfilled and Jess helped get them to me urgently. Super friendly and solved the issues straight away with no fuss. Just awesome! Thanks again Jess!

Amazing customer service, Amy was so helpful and really quick at resolving the issue I had, so polite and helpful, Thank-you so much!

Love TGB products. Have been a beauty therapist for 10 years now and these are the best gels I’ve used. Also customer service is fab…was sent incorrect product, notified TGB customer services where Sydney made sure the correct product was sent asap, received the day after!

Amazing customer service, best I’ve ever experienced!

Excelled customer service! Dealt with pronto and totally understood the frustration of DPD just dumping my parcel in an own safe place against my permission (looks like they put it in a skip or bin)! But my parcel is now being re-sent straight away and also replied within 24 hours. Very impressed!

I was sent the wrong parcel by the courier. Being the festive season and my order being festive glitters I thought it was going to be a long process with the courier and the gel bottle to get my items to me , luckily that wasn’t the case. I got a response to my email within minutes and a quick sign of a document and my order was resent . Brilliant customer services !!!

I was served by Sydney who was fantastic, dealt with everything seemlessly and made it super straight forward!

Thank you so much

I had an issue with my lamp and spoke with Kirsty - who I must say was incredible and sorted out the problem and got my replacement lamp sent out straight away after confirming what was wrong with it. I had read some bad reviews on TGB customer services but the lady who dealt with my issue was extremely polite and helpful and couldn’t fault her customer service skills! Thanks again Kirsty!

Great customer service.
Bought over 100 bottles only ever had a slight problem with two and a replacement was sent within less than 24 hours.
Amazing products.