The General Wine Company Reviews 

98
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and prompt delivery service, frequently noting quick arrival times and effective issue resolution. Many also appreciate the excellent selection of quality wines available, highlighting the variety of products offered. Additionally, people commend the friendly and helpful service, finding the company easy to deal with and providing valuable advice. However, some customers also noted issues with delivery, experiencing significant delays or even non-arrival of orders. A few people mentioned problems with tracking information, where packages were incorrectly marked as delivered, leading to disappointment and a desire to use alternative suppliers.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Product

Users describe positive interactions with the product, highlighting the quick and efficient delivery of... See more

Service

Clients share positive opinions on service, with many reviewers praising the excellent and prompt service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic shop with great staff and good wines. Their wine tasting events are particularly good, we really enjoy going to them to learn more about the wines.

Rated 5 out of 5 stars

After initial mixup with delivery address the matter was resolved with speed and efficiency. I have already placed a second order which is proving most enjoyable. Would strongly recommend this compa... See more

Rated 5 out of 5 stars

Wonderful service fast delivery good selection of French wines. They were helpful people. Not sure what else you could ask for. Good experience throughout and again this time Frequent customer... See more

Rated 5 out of 5 stars

The General Wine Company has so many interesting wines from which to choose, it can be difficult. We were after a particular prosecco by Famiglia Botter, a spago which we fell in love with some time... See more


Company details

  1. Wine Store
  2. Liquor Store
  3. Wine Wholesaler and Importer

Written by the company

At The General Wine Company, we're a family-run business with a deep-rooted passion for wine and spirits. For over four decades, we've dedicated ourselves to curating a collection of exceptional wines, meticulously sourcing from around the globe. We believe in going beyond the ordinary, seeking out small, independent producers who pour their heart and soul into crafting unique and truly special wines. We're not just a wine merchant; we're a family sharing our love of wine with yours. We invite you to become part of our story, to discover the dedication, artistry, and passion that goes into each bottle. We strive to provide more than just wine; we aim to deliver an experience – a chance to savour the unique flavours, appreciate the craftsmanship, and connect with the stories behind each bottle.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

98 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(98)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The General Wine Company of many choices

The General Wine Company has so many interesting wines from which to choose, it can be difficult. We were after a particular prosecco by Famiglia Botter, a spago which we fell in love with some time ago. Sadly it no longer seems available in Britain, but there is a very acceptable alternative with a screw top - yes. "Real" proseccos don't have the more robust pressure bottles, but rely on string to hold in the cork, or, in our choice a screw top.
The website is easy to navigate, the checkout simple, the prices reasonable. The company is easy to deal with, and are very helpful indeed if there is supply problem.

November 26, 2025
Rated 5 out of 5 stars

After initial mixup with delivery…

After initial mixup with delivery address the matter was resolved with speed and efficiency.
I have already placed a second order which is proving most enjoyable.
Would strongly recommend this company

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 6 bottles of Beaujolais…

Ordered 6 bottles of Beaujolais Villages Nouveau (2025) Jean-Michel Dupré. Paid order never arrived sent email only to be told they had forgotten to send me the order and it had all ran out this was 10 days after my order. Very disappointed wont be using again.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service fast deliver good…

Wonderful service fast delivery good selection of French wines. They were helpful people. Not sure what else you could ask for.

Good experience throughout and again this time Frequent customer as a result.

November 17, 2025
Rated 1 out of 5 stars

Tasing Event Haslemere Museum

Tasing Event Haslemere Museum
As GWC has such a broad range of interesting and classic wines, I invited a number of wine friends to this event. The wines on show were simply average. Nothing electic or off-the beaten track e.g. Greece, Mallorca, Georgia, etc. Maybe you've changed and gome "middle of the road", away from you Classic and interesting vibe that I have loved. You have serious competition from Grayshott wine, who show the sort of wines you used to excel in.

November 11, 2025
Rated 2 out of 5 stars

Late delivery

It took 10 days for my shipment to arrive. This never happened when you delivered the shipments yourself - often I would get it the next day. I'm considering using an alternative supplier next time

October 31, 2025
Rated 5 out of 5 stars

First Rate Service

You kindly pit to one side the booze I was seeking to buy, so that it was avaiable when I was able to get to your Petersfield shop make the purchase. That is a first rate servfice.

October 14, 2025
Rated 5 out of 5 stars

Whisky tasting experience

Great location at Madeline's kitchen just a few minutes walk from the station.
The talk about the history and style of Tamdhu whisky was informative and fun .
5 whiskey tasted , including the 18 year old , with a delicious tapas selection.
A good evening

October 16, 2025
Rated 5 out of 5 stars

Great

Great - good price, very fast delivery and very well packaged. Thank you.

September 16, 2025
Rated 5 out of 5 stars

Polite friendly helpful both via the…

Polite friendly helpful both via the online ordering to the team in the Liphook shop and the Liphook warehouse. Very knowledgable many times have used and recommend to anyone in the area. Often have a wonder around the shop getting an extra bottle of something different to try

March 5, 2025

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