GlobeSailor Reviews 1,179

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the booking process smooth and enjoyable. Many highlight the excellent service received, noting the company's efficiency in finding suitable options and ensuring a stress-free holiday experience. The quality of the boats and the overall holiday experience, including the choice of locations, are frequently commended. However, some customers were dissatisfied with specific aspects, such as issues with boat conditions or unfulfilled services. There were also mentions of communication failures and safety concerns, with a few people experiencing significant disruptions to their holidays due to problems with the charter company or the boat itself.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, often highlighting the professionalism and dedication of the team,... See more

Holidays

People report positive experiences with holidays. Many customers praise the service for saving their vacation... See more

Product

Users describe positive interactions with the product. Many customers found the boats to be perfect,... See more

Location

Customers had ambiguous experiences with location. While some appreciated the expansive choice in yacht size... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After using Globe Sailor to find a 14 day bareboat charter in Croatia last year when we explored the wonderful Adriatic islands, they were our first choice to find a 14 day bareboat charter to e... See more

Rated 5 out of 5 stars

The Base is very well run with a good technical support team. The boat was clean and ready to go when we arrived, with the exception of an autopilot glitch which was remedied very promptly. The bo... See more

Company replied

Rated 5 out of 5 stars

I just wanted to share a quick note of appreciation for the booking procedure. Everything was clear, fast, and well structured from start to finish. Communication was prompt and professional, and wh... See more

Company replied

Rated 5 out of 5 stars

Ruby is fantastic. She's attentive, responsive, and unhesitatingly puts her energy into my endless questions and changes of mind. She found me the best price from the outset without my having to haggl... See more

Company replied


Company details

  1. Cruise Agency

Information provided by various external sources

Rent a boat, sailing boat or motor boat, anywhere in the world. With GlobeSailor, find your perfect yacht charter in France, Croatia, Greece, Caribbean, Bahamas, Spain...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great booking experience

Our counsellor, Ruby, was very pro-active. She understood what we were looking for and proposed great options. Contact was easy and quick. This built instant trust and made all the difference.
Looking forward for such a good experience when we'll board the boat!

October 31, 2024
Rated 5 out of 5 stars

Great experience so far

Great experience so far. Angie has been an excellent advisor and always responsive throughout the reservation process.

November 7, 2024
GlobeSailor logo

Reply from GlobeSailor

Querido Jaime,

Te agradecemos que compartas tu opinión sobre tu experiencia con nosotros. Los asesores de GlobeSailor se enorgullecen de estar disponibles para aconsejar a nuestros clientes.

Deseamos que tus vacaciones estén a la altura

Un saludo

Advertisement
Rated 5 out of 5 stars

Good communication

Good communication

October 7, 2024
GlobeSailor logo

Reply from GlobeSailor

Hello Nir,

Thank you for your feedback!

We wish you a great sailing holiday and we hope to see you on board again soon.

Thank you!

GlobeSailor Crew

Rated 5 out of 5 stars

Competent service

Laura has managed the process very competent and fast. All our questions have been answered and all requirements have been considered.

October 14, 2024
GlobeSailor logo

Reply from GlobeSailor

Hallo Adalbert,

ich bedanke mich für das nette Feedback.
Es freut mich, dass Sie mit unserem Service zufrieden sind. Gerne helfe ich Ihnen auch zukünftig bei Ihrer Charterplanung.

Viele Grüße,
Laura und die GlobeSailor Crew

Advertisement
Rated 5 out of 5 stars

It was excellent

It was excellent

October 14, 2024
GlobeSailor logo

Reply from GlobeSailor

Hello Rafael,

We are happy to hear that you have enjoyed the service provided.

We wish you a great sailing holiday!

Thank you!

GlobeSailor Crew

Rated 5 out of 5 stars

We have just booked for next year and…

We have just booked for next year and upto now the service from Lisanne has been exceptional , she has been very patient and helpful and looking forward to our charter

October 10, 2024
GlobeSailor logo

Reply from GlobeSailor

Hello Karen,

It's great to hear that you have enjoyed the service provided. GlobeSailor’s expert advisors pride themselves on being responsive and available to advise our clients.

We wish you a great sailing holiday and we hope to see you on board again soon.

Thank you!

GlobeSailor Crew

Rated 4 out of 5 stars

The quick follow-up on my questions.

The quick follow-up on my questions.
The friendly conversation.
The whole process was positief.

October 7, 2024
GlobeSailor logo

Reply from GlobeSailor

Hello Robbert,

It's great to hear that you have enjoyed the service provided by your advisor Lisanne!

We thank you for your feedback and wish you a great sailing holiday! We remain available for any other questions you might have.

GlobeSailor Crew

Advertisement
Rated 5 out of 5 stars

sailing yacht charter

I rented a sailing catamaran in Phuket through Globesailor. I liked everything very much, real professionals work in the company - fast selection, fast payment and registration. Employees are constantly in contact, answer all questions, give high-quality advice. There were also no problems with receiving and handing over the catamaran on site. I will definitely contact this company next time. Thanks to Globesailor for a wonderful vacation

September 22, 2024
Unprompted review
GlobeSailor logo

Reply from GlobeSailor

Hello Grigorii,

It's great to hear that you have enjoyed your yacht charter in Phuket. GlobeSailor’s advisors pride themselves on being responsive and available to our customers.

Hope to see you on board again.

Thank you.

GlobeSailor Crew

Rated 5 out of 5 stars

Bareboat yacht charter.

Excellent customer service and communication.

October 3, 2024
GlobeSailor logo

Reply from GlobeSailor

Hello Anthony,

Thank you for your feedback about the service you've received from your GS advisor Vincent.

We value your comments and wish you an excellent sailing holiday! We look forward to assisting you with any future sailing plans.

Thank you.

GlobeSailor Crew

Rated 5 out of 5 stars

Quick and very helpful communication…

Quick and very helpful communication which helped us to choose our location and boat

September 30, 2024
GlobeSailor logo

Reply from GlobeSailor

Hello Deirdre,

We are happy to hear that you have enjoyed the service provided by your GS advisor Ruby, and we thank you for review. We value your feedback and look forward to assisting you with any future sailing plans.

Thank you!

GlobeSailor Crew

Rated 5 out of 5 stars

Thanks for helping us find a great boat…

Thanks for helping us find a great boat very last minute.

September 13, 2024
GlobeSailor logo

Reply from GlobeSailor

Hello Annette,

We are thrilled that you enjoyed our service and we hope that you've enjoyed your yacht charter in Sardinia.

We value your feedback and look forward to assisting you with any future sailing plans.

Thank you.

GlobeSailor Crew

Advertisement
Rated 5 out of 5 stars

I am very pleased with the level of…

I am very pleased with the level of service. Special thanks to Pavel for his help in choosing a yacht, efficiency in resolving rental issues and responsiveness

September 3, 2024
GlobeSailor logo

Reply from GlobeSailor

Dear Andrey,
Thank you for your feedback. We are glad that you were satisfied by our level of service and responsiveness.
See you next time !
Pavel – GlobeSailor

Андрей, спасибо за отзыв, рады, что вы остались довольны нашим сервисом и оперативностью.
Обращайтесь, снова!
Павел - GlobeSailor

Rated 5 out of 5 stars

Great holiday booking experience

We had such a great experience booking our sailing holiday we booked another one this year. Vincent was great responding to our request promptly and checking that the yacht offered was what we wanted. Thank you.

September 5, 2024
GlobeSailor logo

Reply from GlobeSailor

Hello Jo. It is great to hear that you have enjoyed your previous yacht charter and have chosen GlobeSailor to sail again by your side. We wish you a wonderful sailing trip. Thank you. GlobeSailor Crew

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look