10/10 reliable product Bought minoxidil 5% liquid solution on a few occasions, more than satisfied with the service and the product. There are fake products, but The Hair Guys are completely legi... See more
Company replied
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Easily the best value, genuine minoxidil in the UK. Delivery was in a few days even though I ordered on a weekend, tracked and super professional. Did all the standard checks for whether its rea... See more
Company replied
Received fast. I.was concerned with being fake amd after the basoc check on product number, odour, crystallization and stick strength, it seems original.
Company replied
Can see my hair growing, it’s tiny but I can see changes since I started using this product. I will definitely recommend it
Company details
Written by the company
The Hair Guys, trusted by thousands, supply you with only GENUINE High Strength 'Kirkland Signature', 'Member's Mark', and 'QGain' Minoxidil Solutions (5%), sourced directly from the States, sent to you from the UK, so no long wait. *** The More you buy, the cheaper it is. *** Plus, we send your purchases totally FREE via 48 hour 'Tracked and Signed For' delivery, with same day dispatch. *** Always long expiry dates. *** Discrete Packaging. *** Totally secure online payment. *** We import it so you don't have to. *** The Hair Guys also offer reduced prices with our 'The Hair Guys Club'. *** Every time you spend, you earn points, then you can redeem those points against purchases - making the whole experience even greater value!
Contact info
United Kingdom
- enquiries@thehairguys.com
- thehairguys.com
4.6
Excellent
76 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good good good good
April 1, 2026
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Delivered straight away as they said
March 3, 2026
I want to say that this site is very…
I want to say that this site is very good and delivers my goods quickly, thank you
February 9, 2026
I ordered it and you sent it so great…
I ordered it and you sent it so great job. In terms of whether the product worked, it is too soon to say. I need to use it for at least 3-5 months.
December 8, 2025
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Prices are getting more expensive every…
Prices are getting more expensive every time.
December 8, 2025
Reply from The Hair Guys
Hi,
Unfortunately, the cost of bringing it in from the states has increased 30%, and the price of UK postage increases every few months, we absorb as much of these increases as we can, but we have to pass on some of it.
THG
Good experience
Good packaging, speedy delivery and good communication. Will purchase again.
December 3, 2025
Reply from The Hair Guys
Great to hear that you'll be returning!
Reply from The Hair Guys
Thanks!
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The product was delivered before the…
The product was delivered before the stated date and the whole experience was very easy to use. No messing around with stupid questionnaires.
September 1, 2025
Great service and excellent product…
Great service and excellent product this is why I am a repeat customer - definitely recommend.
July 31, 2025
This is a dream 😍 come true
This is a dream 😍 come true
I'm really happy with what I received and I look expensive and belong to amoung the greatest with UNICE hair
June 26, 2025
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I need my stuff that I paid for please
June 25, 2025
Reply from The Hair Guys
June 24th:
Order placed at 6.50pm
June 25th:
Order dispatched by 'Royal Mail 48hr Tracked'(Tracking link: https://www.royalmail.com/track-your-item#/tracking-results/TQ916697535GB )
July 1st:
Customer told us that he hadn't received his order
July 1st:
We investigated and saw that the order had been delivered on 27th June, but to the wrong address. We provided customer with a copy of the label as proof that we'd sent his order to the correct address. We suggested, as the address where the order had been delivered was just around the corner from him, that it would indeed be quicker for him to go to that address and ask if they had the order, then to contact us if it wasn't there.
July 2nd:
Customer said that the order wasn't at the other address. We immediately sent a replacement bottle to the customer by 'Royal Mail 24hr Tracked and Signed For' (Tracking link: https://www.royalmail.com/track-your-item#/tracking-results/MV091022578GB), and let him know that we had another bottle in the post and what his tracking number was.
July 2nd:
AFTER we told him that there was a replacement on its way via 24hr tracked and signed for, he left this negative review. "I need my stuff that I paid for please".
We have subsequently asked him if he would consider removing or updating his review as it was out of our control and we remedied the issue immediately, and as negative reviews can have a bad effect on small businesses like ours.
No reply to date.
We made a loss on this transaction.
***
All of the products we sell are genuine USA imports.
There are two main reasons why we get negative reviews:
1. Clients provide an incorrect email address meaning that they don't receive confirmation emails and panic.
2. The Royal Mail (The most reliable mail service we have ever used) VERY OCCASSIONALY get it wrong.
***
Hi guys,just to update I got my package…
Hi guys,just to update I got my package
They are real.thanks
May 27, 2025
Unprompted review
Can see my hair growing
Can see my hair growing, it’s tiny but I can see changes since I started using this product. I will definitely recommend it
May 3, 2025
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